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28

Troubleshooting Guide

Chapter  06

Requirements Before Contacting Samsung 

Customer Service Centre

 

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, 
contact Samsung Customer Service Centre.

Product diagnosis (Screen issue)

If a problem occurs with the monitor screen, run 

Self Diagnosis

 to check that the monitor is working 

properly.

Checking the Resolution and Frequency

If a resolution that is not supported (see the 

Standard Signal Mode Table

) is selected, the 

Out 

Of Range  

 message may appear for a short time or the screen may not be displayed properly.

 The displayed resolution may vary, depending on the PC system settings and cables.

Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product and PC, and ensure the connectors are locked.

Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected to 
the product and PC.

The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the 
screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the 
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the screen 
settings.)

Screen issue

The power LED is off. The screen will not switch on.

Check that the power cable is connected properly.
If a problem occurs with the monitor screen, run 

Self Diagnosis

 to check that the monitor is working 

properly.

Summary of Contents for F24G3 T Series

Page 1: ... manual in parts or entirety without the authorization of Samsung is prohibited Trademarks other than that of Samsung are owned by their respective owners An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect i e where the user manual has not been read b You bring the unit to a repair centre but i...

Page 2: ...ments 27 27 Driver Installation Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Product diagnosis Screen issue 28 Checking the Resolution and Frequency 28 Check the following 28 Q A Connecting and Using a Source Device Read below before connecting the product Ports 14 14 27 28 30 27 15 15 15 15 Connecting and Using a PC Connection Using the HDMI Cable Connectio...

Page 3: ...ications General 31 Standard Signal Mode Table 32 Appendix Responsibility forthe Pay Service Cost to Customers 34 Not a product defect 34 A Product damage caused by customer s fault Others 34 FreeSync forAMD graphics card 35 34 ...

Page 4: ...to protective earth ground Caution Consult instructions for use This symbol instructs the user to consult the user manual for further safety related information Electricity and Safety Warning Do not use a damaged power cord or plug or a loose power socket Do not use multiple products with a single power socket Do not touch the power plug with wet hands Insert the power plug all the way in so it is...

Page 5: ...ge or deform the product Do not install the product in a kitchen or near a kitchen counter Caution Do not drop the product while moving Do not set down the product on its front When installing the product on a cabinet or shelf make sure that the bottom edge of the front of the product is not protruding The product may fall and become damaged and or cause an injury Install the product only on cabin...

Page 6: ...rm power off the product and remove the power cable Do not drop objects on the product or apply impact Do not move the product by pulling the power cord or any cable If a gas leakage is found do not touch the product or power plug Also ventilate the area immediately Do not lift or move the product by pulling the power cord or any cable Do not use or keep combustible spray or an inflammable substan...

Page 7: ...the AC DC power adapter hanging with the cord input facing upwards water or other foreign substances could enter the Adapter and cause the Adapter to malfunction Make sure to rest the AC DC power adapter flat on a table or the floor Do not hold the product upside down or move it by holding the stand The product may fall and become damaged or cause an injury Looking at the screen too close for an ext...

Page 8: ...se the cloth to wipe the exterior of the product clean Do not apply a cleaning agent that contains alcohol solvent or surfactant to the product Do not spray water or detergent directly on the product 4 Connect the power cord to the product when cleaning is finished 5 Power on the product and PC Correct posture to use the product Use the product in the correct posture as follows Straighten your bac...

Page 9: ...place the product facing down on the Styrofoam as shown in the image If Styrofoam is unavailable use a thick sitting mat Attaching the Stand F24G3 T 1 3 4 2 1 2 The mounting completes Take out the base and lock it on the bracket with 5 screws as shown in the figure Place the stand neck on the display as shown in the figure When you place the stand neck ensure that the two guides on the stand neck ca...

Page 10: ...een Do not hold the screen when moving the product Do not hold the product upside down only by the stand Do not press down on the product There is a risk of damaging the product 1 Remove the 6 screws from the base with a screwdriver as shown in the figure 4 3 Lift the stand neck in the arrow direction to detach it from the display The removing completes 2 Push the key upward and hold F27G3 T Place ...

Page 11: ...f the bracket adjust as needed and avoid load on the product When adjusting the product swivel pay attention to avoid damage caused by surrounding objects Hold the upper middle of the bracket adjust as needed and avoid load on the product Please note that when you adjust the height lower when placed vertically the device may hit the ground and cause an impact or hit your hand or other objects When...

Page 12: ...liable for product damage or personal injury when a non VESA or non specified wall mount is used or the consumer fails to follow the product installation instructions Do not mount the product at more than a 15 degree tilt Standard dimensions forwall mount kits are shown in the table below Model name VESA screw hole specs A B in millimetres Standard Screw Quantity 100 F27G3 T F24G3 T 0 x 100 0 4 0 m...

Page 13: ...e previous menu in case of main menu exits from the whole menu When menu is opened as up selection key the progress bar value will increases When menu is closed swich the game front sight When menu is opened as down selection key progress bar value will decreases Enter volume setting when the menu is closed Not available when VGA signal is input Power LED This LED is power status indicator and wor...

Page 14: ...ecting is completed make sure you read the manuals to acquaint yourself with the product functions precautions and other information required to use the product properly Connecting parts may differ in different products Provided ports may vary depending on the product Ports The functions available may vary depending on the product model The colour and shape of parts may differ from what is shown S...

Page 15: ...ble with an HDMI DVI cable Connection Using an DP Cable DP A DP cable shorter under1 5 m in length is recommended Using a cable longer than 1 5 m can affect the picture quality Use a VESA certified DP1 2 cable or higher and its gender Connecting to headphones or earphones Use headphones or earphones when activating sound with an HDMI HDMI or DP cable The headphones or earphones jack supports only t...

Page 16: ...wer outlet 3 The input voltage is switched automatically 2 Press the button at the bottom of the product to turn it on DP IN HDMI IN DP IN D SUB IN DC 14V Connect the power cable to the AC DC adapter Then connect the AC DC adapter to the DC 14V port 1 2 Next Put the headphones on Pull out the headphone holder ...

Page 17: ...he product for the first time after purchase Select a language on information message and change the resolution on your PC to the optimum setting If you want to set the optimum resolution foryour computer please refer to Q A How can I change the resolution To enable the maximum refresh rate set Refresh Rate to 144 Hz ...

Page 18: ...amic contrast Inactive dynamic contrast A highervalue will increase the contrast to make the object appear clearer This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode 18 Chapter 04 Menu The functions available may vary depending on the product model The colour and shape of parts may differ from what is shown Specifications are subject to change without notice to i...

Page 19: ...19 Language 2nd 3rd Description Language Set the menu language A change to the language setting will only be applied to the onscreen menu display It will not be applied to other functions on your PC ...

Page 20: ...ith supporting FreeSync solution For more information see FreeSync forAMD graphics card page 20 Game mode 2nd 3rd Description Activate OD function Inactivate OD function Select the preferred aim point style MPRT Timer OD Crosshair Open game timing Close game timing 30 40 50 60 90 Open MPRT Close MPRT The MPRT function will be turned on when the resolution is greater than 85Hz ...

Page 21: ...lity of your enemies during a FPS First Person Shooter game RTS FPS RTS Eye Saver Increase the colour temperature and contrast ratio to improve visibility of the Eye Saver Set to an optimum picture quality suitable for eye relaxation RTS Real Time Strategy screen and minimap Standard Standard Select this mode when the surroundings are bright Cinema Cinema Select this mode when the surroundings are...

Page 22: ...60Hz and 1080P 60Hz When the external input is connected through HDMI DP and PC AV Mode is set to AV 720P 60Hz and 1080P 60Hz Red Adjust the red saturation level Values closer to 100 mean greater intensity for the colour Green Adjust the green saturation level Values closer to 100 mean greater intensity for the colour Blue Adjust the blue saturation level Values closer to 100 mean greater intensit...

Page 23: ... not available when FreeSync is enabled In PC mode Auto Display the picture according to the aspect ratio of the input source 16 9 Display the picture with an aspect ratio of 16 9 4 3 Display the picture with an aspect ratio of 4 3 Suitable for videos and standard broadcasts Aspect ...

Page 24: ...24 2nd 3rd Description Input Input VGA Analog signal input HDMI Digital signal input Display port Digital signal input ...

Page 25: ...ume control screen then increase or decrease the Volume Auto Adjust Automatically adjust the horizontal vertical location focusing and clock of pictures Auto Color Adjust the white balance of pictures Coarse Adjust the picture clock to reduce vertical line noise Fine Adjust the picture phase to reduce horizontal noise Only for VGA signals Activate the function of timed switch off Other 4 hours aut...

Page 26: ...26 Reset 2nd 3rd Description Reset Return all the settings for the product to the default factory settings 2nd 3rd Description Exit Exit from the whole menu Exit ...

Page 27: ...shortcut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environment System Requirements OS Hardware Windows 7 32Bit 64Bit Windows 8 32Bit 64Bit Windows 8 1 32Bit 64Bit Windows 10 32Bit 64Bit At least 32MB of memory At least 60MB of free space on the hard disk...

Page 28: ...ps switching on and off Check the cable connection between the product and PC and ensure the connectors are locked Blank spaces are found on all four sides of the screen when an HDMI or HDMI DVI cable is connected to the product and PC The blank spaces found on the screen have nothing to do with the product Blank spaces on the screen are caused by the PC or graphics card To resolve the problem adj...

Page 29: ...ss and Contrast Screen colour is inconsistent Change the Color settings The colours on the screen have a shadow and are distorted Change the Color settings White does not really look white Change the Color settings There is no image on the screen and the power LED blinks every 0 5 to1 second The product is operating in power saving mode Press any key on the keyboard or move the mouse to return to ...

Page 30: ...es Monitor and adjust Screen refresh rate under Monitor settings How can I change the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Screen Resolution Adjust Resolution Windows 8 Windows 8 1 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 10 Go to Settings System Display Advanced display settin...

Page 31: ...nd Play compatible systems Two way data exchange between the product and PC system optimises the product settings Product installation takes place automatically However you can customise the installation settings if desired Panel Dots Pixels Due to the nature of the manufacturing of this product approximately1 pixel per million 1ppm may be brighter or darker on the LCD panel This does not affect p...

Page 32: ...Frequency Hz Pixel Clock MHz Sync Polarity H V Port IBM 720 x 400 31 469 70 087 28 322 O O MAC 640 x 480 35 000 66 667 30 240 O O MAC 832 x 624 49 726 74 551 57 284 O O VESA 640 x 480 31 469 59 940 25 175 O O VESA 640 x 480 37 861 72 809 31 500 O O VESA 640 x 480 37 500 75 000 31 500 O O VESA 800 x 600 35 156 56 250 36 000 O O VESA 800 x 600 37 879 60 317 40 000 O O VESA 800 x 600 48 077 72 188 50...

Page 33: ... set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel Using a resolution other than the specified resolution may degrade the picture quality To avoid this it is recommended that you select the optimum resolution specified foryour product Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V VESA 128...

Page 34: ...ogramme If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage...

Page 35: ...sion and update it with the latest one While you are using the FreeSync function the screen may flicker due to variation of the output frequency from the graphics card The response rate during the game may fluctuate depending on the resolution A higher resolution generally decreases the response rate The sound quality of the monitor may be degraded If you encounter any issues when using the functi...

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