appendix
28_
appendix
Problem
Solution
“The program is already running.”
Error Message
This is the case that you simply run the program again that is currently running.
y
If you re-run the currently running program, it does not open another instance of
the program. You will just see an error message.
y
Wait for the program running; Disconnect the USB cable and connect again if
terminated abnormally, or force terminate SDP USB Viewer processor in Task
Manager and run the program again.
If the device is not recognized
y
If the digital presenter is not recognized by the system, reboot your system and try
again.
“Cannot record. Check save path
or storage’s available space.”
Error Message
y
In Windows Vista or Windows 7, you may have limited access to the file depending
on the user permission. Try again with the administrator account, or save the file in
the folder (normally, C:\~) that you have access to.
y
The same message appears if available storage space is insufficient. Check the
storage device’s remaining free space.
“Fail to save the image.”
Error Messa
You will see the error message in the following cases:
y
You have specified the Quick Save or image saving path to an unavailable folder
such as CD-ROM drive, or try to save a write-protection removable disk. Change it
to an internal HDD path and try again.
y
The library required to save the image is deleted or damaged. Uninstall the digital
presenter and install it again.
The video playback is too slow.
y
The USB device uses CPU resources for data transfer. If your PC has a low
specification or you are running background applications that occupy much of
the system resources, the USB viewer may be deteriorated in performance. It is
recommended to run the USB Viewer of the digital presenter alone if possible.
y
If you are using an integrated graphic adapter of DVMT (Dynamic Video Memory
Technology) type, the low-specification graphic adapter has a limit to process the
image, causing deteriorated performance or unintended overlap of images.
y
USB Viewer program uses Windows Media Video Decoder.
If installed other codecs on the computer, it may cause degraded performance.
The video is not played properly.
y
If the video clip is not played properly, upgrade the player’s CODEC with the latest
version and try again.
y
The video clip recorded by the presenter is compressed using MJPG CODEC. It is
recommended to upgrade the player with the latest CODEC supporting MJPEG.
If the USB cable was removed
while in running the program, it
cannot be properly terminated.
y
Depending on conditions of the user’s computer, the program may not terminate
properly. Terminate the SDP USB Viewer in Task Manager to exit the program.
