Samsung C49RG90 User Manual Download Page 3

Page: 3 / 56

Table of contents

PBP 37

PBP Mode 37
Aspect Ratio 38
Screen1 38
Screen2 38
Sound Source 38

USB Super Charging 43

Installing the Software

Easy Setting Box

Restrictions and Problems with the Installation 47
System Requirements

Troubleshooting Guide

Requirements Before Contacting Samsung Customer

Service Center

Testing the Product

Checking the Resolution and Frequency

Standard Signal Mode Table

Appendix

Responsibility for the Pay Service (Cost to

Customers) 56

Not a product defect

A Product damage caused by customer's fault 56
Others 56

Summary of Contents for C49RG90

Page 1: ...ual in parts or entirety without the authorization of Samsung Electronics is prohibited Trademarks other than that of Samsung Electronics are owned by their respective owners An administration fee may be charged in the following situations a An engineer is called out at your request but it is found that the product has no defect i e where the user manual has not been read b You bring the unit to a...

Page 2: ...ing a Source Device Pre connection Checkpoints 21 Connecting and Using a PC 21 Connection Using the HDMI Cable 21 Connection Using the DP Cable 21 Connecting to Headphones 22 Connecting to Microphone 22 Connection Using the Audio Cable 22 Connecting the Product to a PC as a USB HUB 23 Connecting a PC to the Product 23 Utilizing the Product as a USB HUB 23 Connecting a USB device 24 Connecting the ...

Page 3: ...4 PowerLED On 45 Reset All 45 Information 45 Installing the Software Easy Setting Box 47 Restrictions and Problems with the Installation 47 System Requirements 47 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Center 48 Testing the Product 48 Checking the Resolution and Frequency 48 Check the following 48 Q A 50 Specifications General 51 Standard Signal Mode Table 52...

Page 4: ...m 3 93 Inches 10 cm 3 93 Inches 10 cm 3 93 Inches Precautions for storage High glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product Service fee will be charged Safety Precautions Warning A serious or fatal injury may result if instructions are not fol...

Page 5: ...a loose power socket Do not use multiple products with a single power socket Do not touch the power plug with wet hands Insert the power plug all the way in so it is not loose Connect the power plug to a grounded power socket type 1 insulated devices only Do not bend or pull the power cord with force Be careful not to leave the power cord under a heavy object Do not place the power cord or product...

Page 6: ... result Do not install the product within the reach of young children The product may fall and injure children Edible oil such as soybean oil can damage or deform the product Do not install the product in a kitchen or near a kitchen counter Caution Do not drop the product while moving Do not set down the product on its front When installing the product on a cabinet or shelf make sure that the bott...

Page 7: ...rm power off the product and remove the power cable Do not drop objects on the product or apply impact Do not move the product by pulling the power cord or any cable If a gas leakage is found do not touch the product or power plug Also ventilate the area immediately Do not lift or move the product by pulling the power cord or any cable Do not use or keep combustible spray or an inflammable substan...

Page 8: ...Looking at the screen too close for an extended period of time can deteriorate your eyesight Do not use humidifiers or stoves around the product Rest your eyes for more than 5 minutes or look at distance objects for every1 hour of product use Do not touch the screen when the product has been turned on for an extended period of time as it will become hot Store small accessories out of the reach of ...

Page 9: ...de Blinking Power Off Power button On The power Indicator operation can be swapped by changing in the menu System Power LED On Actual models because of functional variation maybe haven t this function Function Key Guide Press the JOG button when the screen is turned on The Function Key Guide will appear To access the onscreen menu when the guide is displayed press the corresponding direction butto...

Page 10: ... guide screen The OSD On Screen Display of your Monitor s feature appears Source Selects to change the input signal by moving the JOG button in the Function Key Guide screen A message will appear on the top left corner of the screen if the input signal has been changed PBP Selects by moving the JOG button in the function key guide screen Press the button when configuring settings for the PBP funct...

Page 11: ...n the slider PRESS ENTER Move to next depth Save the value and close Sublist Game Setting Key You can quickly view the setting with a shortcut key at the bottom without using an OSD menu You can directly see the settings for three different modes Game Setting1 Game Setting 2 Game Setting 3 Game Setting 2 Game Setting 3 Game Setting1 12 120 Hz Off On Black Equalizer Response Time Refresh Rate FreeS...

Page 12: ...enu is displayed Eye Saver Mode On The displayed image may differ depending on the model Changing the Volume setting You can adjust Volume by moving the JOG button left or right if no OSD menu is displayed Volume 50 Mute The displayed image may differ depending on the model If the audio quality of a connected input device is poor the Auto Mute function on the product may mute the sound or cause ch...

Page 13: ... to a PC using a USB cable Compatible with a USB cable version 3 0 or lower This port can only connect to a PC 1 2 Connect to a USB device Super charging is possible using the 2 port only This port charges devices faster than typical USB port The speed depends on the connected devices 1 2 Connect to a USB device Types of Ports The functions available may vary depending on the product model The col...

Page 14: ...When the screen as shown in the following figure is displayed press and hold the Down arrow key for 5 seconds Power Off 2 When the message as shown in the following figure is displayed on the monitor select Yes to upgrade the software Do you want to update via USB Yes No 3 When the screen as shown in the following figure is displayed select Yes Update now Yes No Update from version XXXX X to versi...

Page 15: ... No valid update files found Please check your USB device and try again message is displayed this is probably due to the following reasons Update now OK Cancel No valid update files found Please check your USB device and try again No USB disk is inserted into the 1 port The USB disk format is not supported The USB disk contains no valid upgrade files No upgrade files exist or the file names are in...

Page 16: ...e to prevent damage When adjusting the stand height you may hear a noise This noise is generated because the ball inside the stand slides when the stand height is adjusted It is a normal noise and not a product malfunction Caution Grasp the left and right sides of the monitor and adjust the tilt After adjusting the product tilt and height if the screen is not level take the following actions Hold ...

Page 17: ...g device 1 Fix the cable of your anti theft locking device to a heavy object such as a desk 2 Put one end of the cable through the loop on the other end 3 Insert the locking device into the anti theft lock slot at the back of the product 4 Lock the locking device An anti theft locking device can be purchased separately Refer to the user guide provided with your anti theft locking device for detail...

Page 18: ...sure on it 1 1 1 1 Caution Hold the stand neck with both hands not one hand to prevent it from falling off and causing injury Place the stand neck on the monitor as shown in the figure Fasten the screws at the top of the stand neck Insert the stand base into the stand neck in the direction as shown in the figure Disassemble the COVER REAR TOP 1 1 6 1 7 1 8 Assemble the COVER REAR TOP to the stand ...

Page 19: ... when on a flat surface may damage the product When the product is on the ground facing up or down do not put pressure on it Rotate the COVER REAR TOP counterclockwise Lift the COVER REAR TOP Disassemble the COVER REAR TOP Remove the stand base from the stand neck 6 Unfasten the 4 screws at the top of the stand neck Lift and remove the stand Caution Do not press down on the monitor There is a risk...

Page 20: ... held liable for any damage or injury caused by using improper screws or attaching the wall mount kit or desktop stand using excessive force Samsung shall not be held liable for any product damage or personal injury caused by using a wall mount kit other than the one specified or from an attempt to install the wall mount kit on your own To mount the product on a wall ensure you purchase a wall mou...

Page 21: ...ll other cables Ensure you connect a source device first before connecting the power cable Connecting the power cable during connection may damage the product Check the types of ports at the back of the product you want to connect Connecting and Using a PC Select a connection method suitable foryour PC Connecting parts may differ in different products Provided ports may vary depending on the produ...

Page 22: ...22 Connecting to Headphones Use headphones when activating sound with an HDMI HDMI or DP cable Connecting to Microphone MIC IN Connection Using the Audio Cable MIC OUT ...

Page 23: ...C supports USB 3 0 Utilizing the Product as a USB HUB Using the product as a hub connect and use various source devices with the product at the same time A PC cannot connect to multiple source devices at the same time as it has a limited number of input output ports available The HUB feature on the product will improve yourwork efficiency by allowing you to connect multiple source devices to the U...

Page 24: ... the current is too high or an exception occurs the over current protection will be triggered This is a normal setting of the product USB devices requiring high current may not be supported 1 can support a maximum current of 1 0A and 2 can support a maximum current of 1 5A The battery can be charged in the power saving mode but it cannot be charged when the product is powered off Charging your USB...

Page 25: ...ayer etc You can use other USB devices that can be connected to a computer When connecting a device to the port of the monitor connect the device using a cable appropriate to the device For the purchase of the cable and external devices ask the service center of the corresponding product The company is not liable for problems or damages to an external device caused by using an unauthorized cable f...

Page 26: ...STAND BODY REAR in the direction as shown in the figure Remove the COVER STAND BODY REAR by pulling it in the direction as shown in the figure Place the corresponding cables into the stand neck holder Do not stretch the cable Three cables in one holder is recommended Attach the COVER STAND BODY REAR in the direction as shown in the figure with the buckles not being exposed Move down the COVER STAN...

Page 27: ...atigue will be relieved Driver Installation You can set the optimum resolution and frequency for this product by installing the corresponding drivers To install the latest version of the product driver download it from the Samsung Electronics website at http www samsung com Setting Optimum Resolution An information message about setting optimum resolution will appear if you power on the product fo...

Page 28: ...n Off Wide Set to an optimum picture quality suitable forthe working environment Black Equalizer Off 12 120 On Response Time Refresh Rate FreeSync Low Input Lag Picture Mode Custom Hz Exit The displayed image may differ depending on the model In PC mode Picture Mode Custom High Brightness FPS RTS Custom Customize the screen settings High Brightness Maximize the screen brightness FPS Increase the b...

Page 29: ...0 60 Hz 100 Hz 3840 x 1080 100 Hz 5120 x 1440 100 Hz 120 Hz 3840 x 1080 120 Hz 5120 x 1440 120 Hz Due to the bandwidth limitation of HDMI 2 0 the resolution of 5120 x 1440 can t be achieved when Refresh Rate is set to 100 Hz or 120 Hz in HDMI source The resolution of 5120 x 1440 only support to connect to PC Devices other than computers if the actual resolution is abnormal when select 60 Hz in HDM...

Page 30: ...earing abnormal sync between the screen and content is reduced in this mode Note that screen flickering may occur during game play Apply the optimum resolution when using FreeSync The refresh rate setting method please refer to Q A How can I change the frequency The FreeSync function is only enabled in DisplayPort1 or DisplayPort2 mode Use the DP cable provided by the manufacturerwhen using FreeSy...

Page 31: ...ards list supports FreeSync FreeSync can only be used with specific AMD graphics card models Refer to the following list for supported graphics cards Make sure to install the latest official graphics drivers from AMD that support FreeSync For additional AMD graphics card models that support the FreeSync feature visit the official AMD website Select FreeSync Off if you are using a graphics card fro...

Page 32: ...P is enabled In PC mode Auto Display the picture according to the aspect ratio of the input source Wide Display the picture in full screen regardless of the aspect ratio of the input source 17 4 3 Use a 4 3 aspect ratio on a 17 inch screen Pictures with a different aspect ratio will not be displayed 19 4 3 Use a 4 3 aspect ratio on a 19 inch wide screen Pictures with a different aspect ratio will ...

Page 33: ... inch wide screen Pictures with a different aspect ratio will not be displayed 29 Wide 21 9 Use a 21 9 aspect ratio on a 29 inch wide screen Pictures with a different aspect ratio will not be displayed The function may not be supported depending on the ports provided with the product Changing the screen size is available when the following conditions are satisfied A digital output device is connec...

Page 34: ... Set to an optimum picture quality suitable forthe working environment Black Equalizer Off 12 120 On Response Time Refresh Rate FreeSync Low Input Lag Picture Mode Custom Hz The displayed image may differ depending on the model In PC mode Picture Mode Custom High Brightness FPS RTS Custom Customize the screen settings High Brightness Maximize the screen brightness FPS Increase the brightness of da...

Page 35: ...s mode when you want to adjust the image according to your preferences Brightness You can adjust the general brightness of the picture Range 0 100 A highervalue will make the picture appear brighter This menu is not available when Eye Saver Mode is enabled This menu is not available when Picture Mode is set to Dynamic Contrast mode Contrast Adjust the contrast between the objects and background Ra...

Page 36: ...Mode1 Mode2 Mode3 HDMI Black Level If a DVD player or set top box is connected to the product via HDMI image quality degradation contrast color degradation black level etc may occur depending on the connected source device In such case HDMI Black Level can be used to adjust the image quality This function is only available in HDMI mode Normal Select this mode when there is no contrast ratio degrad...

Page 37: ...ble the PBP Mode function The PBP Picture by Picture function separates the screen into two parts displaying output from two different sources simultaneously on the left and right sides of the screen PBP mode is compatible with Windows 7 Windows 8 and Windows 10 Make sure that the graphics card supports the PBP function Visit the website of the graphics card manufacturer to check and update its dr...

Page 38: ...um resolution for the right side of the screen is 1760 x 1440 width x height 11 9 21 9 Select this option if you want to use PBP mode where the optimum resolution for the left side of the screen is 1760 x 1440 width x height and the optimum resolution for the right side of the screen is 3360 x 1440 width x height Screen1 Select the input source you want to watch on screen1 HDMI DisplayPort1 Displa...

Page 39: ...nly be applied to the onscreen menu display It will not be applied to other functions on your PC Game Picture OnScreen Display System Information Language Display Time English 20 sec Set the menu language Black Equalizer Off 12 120 On Response Time Refresh Rate FreeSync Low Input Lag Picture Mode Custom Hz The displayed image may differ depending on the model Display Time Set the on screen display...

Page 40: ...ame Picture OnScreen Display System Information Self Diagnosis Lighting Local Dimming Volume Smart ECO Saving Off Timer Plus PC AV Mode USB Super Charging Off Off 50 Off Off Perform this test when you experience a problem with your monitor s picture Black Equalizer Off 12 120 On Response Time Refresh Rate FreeSync Low Input Lag Picture Mode Custom Hz The displayed image may differ depending on the...

Page 41: ...u select No OK Self Diagnosis Complete If the test screen is okay during Self Diagnosis your monitor may not have a problem If the problem persists follow the steps below Turn off your monitor and any other connected device such as a PC Turn on your monitorfirst and then the other connected device Update the operating system and graphics card driverto the latest version and restart your PC Connect...

Page 42: ...ver Mode is enabled This menu is not available when Picture Mode is set to Dynamic Contrast mode This menu is not available when PBP Mode is enabled This menu is not available when Local Dimming is activated Off Deactivate the Smart ECO Saving function On The power consumption will be adjusted to save energy automatically The reduction of power consumption depends on the customer screen brightness...

Page 43: ...the 2 port Super charging is available via the 2 port The charging speed may vary depending on the connected device Quick battery charging may not be supported and or charging may take more time on some mobile devices When super charging is turned off for the 2 port use this port for regular speed charging and data transfer If a USB 2 0 or lower device is connected to the 2 port and super charging...

Page 44: ...he monitor can support up to 5120 x 1440 120 Hz If you use 5120 x 1440 in DisplayPort source you can t select 1 2 HDMI Mode Select the HDMI mode to use The supportable device and resolution may differ depending on its version When the version is changed the screen may blink Some high resolutions may not be supported due to the bandwidth limit in HDMI 1 4 protocol while HDMI Mode is set to 1 4 or 2...

Page 45: ...ettings for the product to the default factory settings Game Setting1 Game Setting 2 and Game Setting 3 saved under Save Settings will not be changed Information View the current input source frequency and resolution Game Picture OnScreen Display System Information Information LC S N Exit HDMI x kHz Hz Black Equalizer Off 12 120 On Response Time Refresh Rate FreeSync Low Input Lag Picture Mode Cus...

Page 46: ... Sometimes the latest versions of the graphics card driver or game updates need to be installed to enable the HDR effect 2 When a Blu Ray DVD that supports HDMI 2 0a plays a UHD Blu Ray disc with the UHDA or HDR logo the HDR effect can be enabled 3 When the Xbox One S plays a Microsoft Xbox HDR game or a UHD Blu Ray disc with the UHDA or HDR logo the HDR effect can be enabled 4 When PS4 PS4 Pro pl...

Page 47: ...r the installation The Easy Setting Box icon may not appear depending on the computer system and the product specifications If the shortcut icon does not appear press the F5 key Restrictions and Problems with the Installation The Easy Setting Box installation may be affected by the Graphics Card Motherboard and the Networking Environment System Requirements OS Hardware Windows 7 32Bit 64Bit Window...

Page 48: ...esolution may vary depending on the computer system settings and cables Check the following Installation issue PC mode The screen keeps switching on and off Check the cable connection between the product and PC and ensure the connectors are locked Blank spaces are found on all four sides of the screen when an HDMI or HDMI DVI cable is connected to the product and PC The blank spaces found on the s...

Page 49: ...distorted Change the Color settings White does not really look white Change the Color settings There is no image on the screen and the power LED blinks every 0 5 to1 second The product is operating in power saving mode Press any key on the keyboard or move the mouse to return to normal operating mode Text is blurry If using a Windows OS e g Windows 7 Windows 8 Windows 8 1 orWindows 10 Go to Contro...

Page 50: ...hange the resolution Windows 7 Go to Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 8 Windows 8 1 Go to Settings Control Panel Appearance and Personalization Display Adjust Resolution and adjust the resolution Windows 10 Early version Go to Settings System Display Advanced display settings and adjust the resolution Windows 10 Version 1703 a...

Page 51: ...r can be installed and used with any Plug and Play compatible systems Two way data exchange between the monitor and PC system optimizes the monitor settings Monitor installation takes place automatically However you can customize the installation settings if desired Panel Dots Pixels Due to the nature of the manufacturing of this product approximately1 pixel per million 1ppm may be brighter or dar...

Page 52: ...the following table by referring to the graphics card user manual HDMI Resolution Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity H V IBM 720 x 400 31 469 70 087 28 322 MAC 640 x 480 35 000 66 667 30 240 MAC 832 x 624 49 726 74 551 57 284 MAC 1152 x 870 68 681 75 062 100 000 VESA DMT 640 x 480 31 469 59 940 25 175 VESA DMT 640 x 480 37 861 72 809 31 500 VESA DMT 640 x ...

Page 53: ...0 CEA 2560 x1080 66 000 60 000 198 000 CEA 2560 x1080 125 000 100 000 371 250 CEA 2560 x1080 150 000 120 000 495 000 VESA CVT 2560 x1440 88 787 59 951 241 500 VESA CVT 3840 x1080 66 625 59 968 266 500 VESA CVT 3840 x1080 113 250 99 956 453 000 VESA CVT 3840 x1080 137 250 119 974 549 000 VESA CVT 5120 x1440 43 797 29 978 231 250 VESA CVT 5120 x1440 88 826 59 977 469 000 DisplayPort1 DisplayPort2 Re...

Page 54: ...DMT 1152 x 864 67 500 75 000 108 000 VESA DMT 1280 x 720 45 000 60 000 74 250 VESA DMT 1280 x 800 49 702 59 810 83 500 VESA DMT 1280 x1024 63 981 60 020 108 000 VESA DMT 1280 x1024 79 976 75 025 135 000 VESA DMT 1440 x 900 55 935 59 887 106 500 VESA DMT 1600 x 900 60 000 60 000 108 000 VESA DMT 1680 x1050 65 290 59 954 146 250 VESA DMT 1920 x1080 67 500 60 000 148 500 CEA 1920 x1080 112 500 100 00...

Page 55: ...he reciprocal number of a horizontal cycle is called horizontal frequency Horizontal frequency is measured in kHz Vertical Frequency Repeating the same picture dozens of times per second allows you to view natural pictures The repeat frequency is called vertical frequency or refresh rate and is indicated in Hz This product can be set to only one resolution for each screen size to obtain the optimu...

Page 56: ...m If customer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage is ca...

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