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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
•
Password: When the device lock feature is enabled, you must enter the password you set
for the device.
•
PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
•
PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
•
PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
•
When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
•
You cannot access some options without a subscription. For more information, contact
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.
Summary of Contents for A520DS
Page 21: ...Basics 21 Single SIM models Type 1 SM A320F SM A320Y ...
Page 22: ...Basics 22 Type 2 SM A520F SM A720F ...
Page 23: ...Basics 23 Dual SIM models Type 1 SM A320F SM A320Y ...
Page 24: ...Basics 24 Type 2 SM A520F SM A720F ...
Page 30: ...Basics 30 Dual SIM models Type 1 SM A320F SM A320Y Type 2 SM A520F SM A720F ...
Page 33: ...Basics 33 Type 1 SM A320F SM A320Y ...
