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Samsung A520DS User Manual Download Page 112

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DIAGNOSTICS

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Summary of Contents for A520DS

Page 1: ...www samsung com User Manual English 12 2016 Rev 1 0 SM A320F SM A320Y DS SM A720F SM A320F DS SM A520F SM A720F DS SM A320Y SM A520F DS ...

Page 2: ...ication panel 52 Entering text 55 Screen capture 55 Opening apps 56 Secure Folder 59 Multi window 64 Samsung account 66 Transferring data from your previous device 68 Device and data management 70 Quick connect 73 Sharing features 74 Emergency mode Applications 75 Installing or uninstalling apps 77 Phone 81 Contacts 84 Messages 87 Internet 89 Email 90 Camera 102 Gallery 107 Samsung Pay 111 Samsung...

Page 3: ...3 Display 145 Wallpapers and themes 146 Advanced features 148 Device maintenance 150 Applications 150 Lock screen and security 155 Cloud and accounts 157 Google 157 Accessibility 158 General management 158 Software update 159 User manual 159 About device Appendix 160 Troubleshooting 166 Removing the battery ...

Page 4: ... Software sound sources wallpapers images and other media provided with this device are licensed for limited use Extracting and using these materials for commercial or other purposes is an infringement of copyright laws Users are entirely responsible for illegal use of media You may incur additional charges for data services such as messaging uploading and downloading auto syncing or using locatio...

Page 5: ...e approval from the Federal Communications Commission FCC If your device is approved by the FCC you can view the FCC ID of the device To view the FCC ID tap Apps Settings About device Battery info Depending on the region you can view the regulatory information on the device To view the information tap Apps Settings About device Regulatory information Instructional icons Warning situations that cou...

Page 6: ...ble with a new Samsung approved one When using a wireless charger do not place foreign materials such as metal objects magnets and magnetic stripe cards between the device and the wireless charger When the device heats up during use When you use features or apps that require more power or use them for extended periods your device may temporarily heat up due to increased battery consumption Close a...

Page 7: ...ing the battery with a damaged USB cable When the device s multipurpose jack is damaged or exposed to foreign materials such as liquid dust metal powder and pencil lead When you are roaming Do the following when the device heats up Keep the device updated with the latest software Conflicts between running apps may cause the device to heat up Restart the device Deactivate theWi Fi GPS and Bluetooth...

Page 8: ...ns for operating environment Your device may heat up due to the environment in the following conditions Use caution to avoid shortening the battery s lifespan damaging the device or causing a fire Do not store your device in very cold or very hot temperatures Do not expose your device to direct sunlight for extended periods Do not use or store your device for extended periods in very hot areas suc...

Page 9: ...lean soft cloth If you do not follow these instructions the device s performance and appearance may be affected If the device has been immersed in water or the microphone or speaker is wet sound may not be heard clearly during a call Wipe the device with a dry cloth or dry it thoroughly before using it The touchscreen and other features may not work properly if the device is used in water Your dev...

Page 10: ...nd specifications are subject to change without prior notice You can purchase additional accessories from your local Samsung retailer Make sure they are compatible with the device before purchase Use only Samsung approved accessories Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty Availability of all accessories is subject to ch...

Page 11: ...1 SM A320F SM A320Y Microphone Back key Headset jack Multipurpose jack USBType C Front camera Speaker Power key Loud speaker Touchscreen Recents key Home key Fingerprint recognition sensor Proximity sensor SIM card Memory card tray ...

Page 12: ...Basics 12 Main antenna Volume key NFC antenna MST antenna Rear camera Microphone Flash GPS antenna ...

Page 13: ... key Headset jack Multipurpose jack USBType C Front camera Speaker Power key Loud speaker Touchscreen Recents key Home key Fingerprint recognition sensor Proximity RGB sensor Single SIM models Memory card tray Dual SIM models SIM card Memory card tray ...

Page 14: ...f you attach a device cover made with metallic material to the device If you cover the device s antenna area with your hands or other objects while using certain features such as calls or the mobile data connection Using a Samsung approved screen protector is recommended Unapproved screen protectors may cause the sensors to malfunction Do not allow water to contact the touchscreen The touchscreen ...

Page 15: ...ce provider Battery Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods Use only Samsung approved chargers batteries and cables Unapproved chargers or cables can cause the battery to explode or damage the device Connecting the charger improperly may cause serious damage to the device Any damage caused by misuse is not covered b...

Page 16: ...nto the device s multipurpose jack Type 1 SM A320F SM A320Y Type 2 SM A520F SM A720F 2 Plug the USB power adaptor into an electric socket 3 After fully charging disconnect the device from the charger First unplug the charger from the device and then unplug it from the electric socket ...

Page 17: ... Fi feature when not in use Deactivate auto syncing of apps that need to be synced such as emails Decrease the backlight time Decrease the screen brightness Battery charging tips and precautions When the battery power is low the battery icon appears empty If the battery is completely discharged the device cannot be turned on immediately when the charger is connected Allow a depleted battery to cha...

Page 18: ...bout Fast charging Fast charging uses battery charging technology that charges the battery faster by increasing the charging power The device supports Samsung s Adaptive fast charging feature and Qualcomm Quick Charge 2 0 To use Fast charging on your device connect it to a battery charger that supports Adaptive fast charging or Quick Charge 2 0 Increasing the charging speed To increase the chargin...

Page 19: ...g the apps and features available Network connections except for the mobile network will be deactivated 1 On the Home screen tap Apps Settings Device maintenance Battery MAX 2 Tap CUSTOMISE to change the power saving settings before entering maximum power saving mode 3 Tap APPLY After entering maximum power saving mode on the Home screen tap and select an app to use To remove apps tap Edit and sel...

Page 20: ...s use the SIM or USIM card Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards Dual SIM models In some areas data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted Some LTE services may not be available depending on the service provider For more information about service availability contact your ser...

Page 21: ...Basics 21 Single SIM models Type 1 SM A320F SM A320Y ...

Page 22: ...Basics 22 Type 2 SM A520F SM A720F ...

Page 23: ...Basics 23 Dual SIM models Type 1 SM A320F SM A320Y ...

Page 24: ...Basics 24 Type 2 SM A520F SM A720F ...

Page 25: ... 1 Insert the ejection pin into the hole on the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot ...

Page 26: ... card on the tray 2 2 Type 1 SM A320F SM A320Y Tray 2 Tray 1 Type 2 SM A520F SM A720F Tray 1 Tray 2 4 Gently press the SIM or USIM card into the tray to secure it If the card is not fixed firmly into the tray the SIM card may leave or fall out of the tray 5 Insert the tray back into the tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make s...

Page 27: ...Basics 27 Correct card installation Single SIM models Type 1 SM A320F SM A320Y Nano SIM card microSD card Type 2 SM A520F SM A720F Nano SIM card microSD card ...

Page 28: ...320F SM A320Y Nano SIM card Nano SIM card microSD card Nano SIM card Type 2 SM A520F SM A720F Nano SIM card Nano SIM card microSD card Use only a nano SIM card You cannot insert a nano SIM card and a microSD card in tray 2 at the same time ...

Page 29: ... or USIM card 1 Insert the ejection pin into the hole on the tray to loosen the tray 2 Pull out the tray gently from the tray slot 3 Remove the SIM or USIM card Single SIM models Type 1 SM A320F SM A320Y Type 2 SM A520F SM A720F ...

Page 30: ...Basics 30 Dual SIM models Type 1 SM A320F SM A320Y Type 2 SM A520F SM A720F ...

Page 31: ...r USIM cards On the Home screen tap Apps Settings Connections SIM card manager and select a SIM or USIM card to access the following options Icon Change the icon of the SIM or USIM card Name Change the display name of the SIM or USIM card Network mode Select a network type to use with the SIM or USIM card Setting preferred SIM or USIM cards When two cards are activated you can assign voice calls m...

Page 32: ...ard may damage the device or the memory card or corrupt the data stored in it Use caution to insert the memory card right side up The device supports the FAT and the exFAT file systems for memory cards When inserting a card formatted in a different file system the device will ask to reformat the card or will not recognise the card If the device does not recognise your memory card format it on your...

Page 33: ...Basics 33 Type 1 SM A320F SM A320Y ...

Page 34: ...o the hole on the tray to loosen the tray Ensure that the ejection pin is perpendicular to the hole Otherwise the device may be damaged 2 Pull out the tray gently from the tray slot When you remove the tray from the device the mobile data connection will be disabled ...

Page 35: ...2 SM A520F SM A720F Tray 2 Tray 1 4 Gently press the memory card into the tray to secure it 5 Insert the tray back into the tray slot If you insert the tray into your device while the tray is wet your device may be damaged Always make sure the tray is dry Fully insert the tray into the tray slot to prevent liquid from entering your device ...

Page 36: ...emory card A memory card formatted on a computer may not be compatible with the device Format the memory card on the device On the Home screen tap Apps Settings Device maintenance Storage Storage settings SD card Format FORMAT Before formatting the memory card remember to make backup copies of all important data stored in the memory card The manufacturer s warranty does not cover loss of data resu...

Page 37: ...ostatic discharges can cause the touchscreen to malfunction To avoid damaging the touchscreen do not tap it with anything sharp or apply excessive pressure to it with your fingertips The device may not recognise touch inputs close to the edges of the screen which are outside of the touch input area Leaving the touchscreen idle for extended periods may result in afterimages screen burn in or ghosti...

Page 38: ...een button or to enter a character using the keyboard on the screen tap it with your finger Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options Dragging To move an item tap and hold it and drag it to the target position ...

Page 39: ...n Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels Swipe upwards or downwards to scroll through a webpage or a list of items such as contacts Spreading and pinching Spread two fingers apart on a webpage map or image to zoom in a part Pinch to zoom out ...

Page 40: ...pps and more To view other panels swipe to the left or right or tap one of the screen indicators at the bottom of the screen The Home screen may appear differently depending on the region or service provider A widget An app A folder Screen indicators Favourite apps Apps screen icon News screen indicator View the latest articles in various categories ...

Page 41: ...evice s wallpaper theme or icons Widgets Add widgets to the Home screen Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Screen grid Change the size of the grid to display more or less items on the Home screen and the Apps screen Adding items Tap and hold an app or a folder from the Apps screen and then drag it to the Home s...

Page 42: ... top of the screen The item will move to the panel at the top of the screen Swipe to the left or right to move to another panel and drag the item to a new location Removing items Tap and hold an item and then drag it to Remove at the top of the screen Creating folders Create folders and gather similar applications to quickly access and launch apps 1 On the Home screen tap and hold an app and then ...

Page 43: ...e a panel tap and hold a panel preview and then drag it to a new location To remove a panel tap and hold a panel preview and then drag it to Remove at the top of the screen To set a panel as the main Home screen tap Using quick options On the Home screen tap and hold an app icon or folder to quickly access options Apps screen The Apps screen displays icons for all apps including newly installed ap...

Page 44: ...ther app 3 Drop the app when a folder frame appears around the apps A new folder containing the selected apps will be created 4 Tap Enter folder name and enter a folder name To change the folder colour tap To add more apps to the folder tap ADD tick the apps and then tap ADD You can also add an app by dragging it to the folder on the Apps screen To delete a folder select a folder with Only the fol...

Page 45: ...ator icons Indicator icons appear on the status bar at the top of the screen The icons listed in the table below are most common The status bar may not appear at the top of the screen in some apps To display the status bar drag down from the top of the screen Icon Meaning No signal Signal strength Currently accessing SIM or USIM card dual SIM models Roaming outside of normal service area GPRS netw...

Page 46: ...rror occurred or caution required Battery power level Lock screen Pressing the Power key turns off the screen and locks it Also the screen turns off and automatically locks if the device is not used for a specified period The screen is locked with Swipe the default screen lock method Press the Power key or the Home key and swipe in any direction to unlock the screen ...

Page 47: ...the screen None Do not set a screen lock method Fingerprints Register your fingerprints to unlock the screen Refer to Fingerprint recognition for more information You can unlock your device s screen remotely from the Find My Mobile website findmymobile samsung com using your Samsung account To use this feature the device must be connected to aWi Fi or mobile network and you must sign in to your Sa...

Page 48: ...dar style Image Select an image to display on the screen when it is turned off When you select Clock or Calendar you can set to display notification icons as well Tap the Show notifications switch to activate it When the screen is off the device will display the selected information This feature will be deactivated when the battery power drops below 5 Setting the schedule for the Always On Display...

Page 49: ...tification icon with your finger to view its notification If the screen is locked you must unlock it to view notifications Controlling music playback when the screen is off You can control music playback when the screen is off without turning on the screen Double tap the title of the currently playing song with your finger The music controller will appear Double tap the icons to control the playba...

Page 50: ... panel and view the details To open the notification panel drag the status bar downwards To close the notification panel swipe upwards on the screen You can open the notification panel even on the locked screen You can use the following functions on the notification panel Single SIM models Launch Settings Tap a notification and perform various actions Clear all notifications Quick setting buttons ...

Page 51: ...to access the SIM card manager Using quick setting buttons Tap quick setting buttons to activate certain features Swipe downwards on the notification panel to view more buttons To view more detailed settings tap the text under each button To rearrange buttons tap and hold a quick setting button until all the quick setting buttons are displayed Then tap and hold a button and then drag it to another...

Page 52: ... filter details To search for nearby devices tap REFRESH Refer to Quick connect for more information Setting search categories You can set search categories to search for content in specific search fields Tap Settings Select search locations and select categories Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages create notes and more Text entry is ...

Page 53: ...nguage and then select a keyboard layout to use On 3x4 keyboard a key has three or four characters To enter a character tap the corresponding key repeatedly until the desired character appears Additional keyboard functions Tap and hold to use various functions Other icons may appear instead of the icon depending on the last function that was used Enter text by voice Change the voice input settings...

Page 54: ...ch as when browsing webpages 1 Tap and hold over a word that you want to look up If the word you want to look up is not selected drag or to select the desired text 2 Tap Dictionary or More Dictionary on the options list If a dictionary is not preinstalled on the device tap Move to Manage dictionaries next to a dictionary to download it 3 View the definition in the dictionary pop up window To switc...

Page 55: ...hare the captured screen If this feature is not activated open the Apps screen tap Settings Advanced features Smart capture tap the switch to activate it and then capture a screenshot On the screen you are capturing use one of the following options Scroll capture Capture more content that continues across multiple screens such as a web page The screen will automatically scroll down and more conten...

Page 56: ... unlocked Secure Folder is a separate secured storage area The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods such as USB orWi Fi Direct Attempting to customise the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible Before saving data in Secure Folder make sure to back up a copy of the data in ano...

Page 57: ...unt password Setting auto lock for Secure Folder Set the device to automatically lock Secure Folder when it is not being used 1 On the Apps screen tap Samsung Secure Folder 2 Tap Settings Auto lock Secure Folder 3 Select a lock option To manually lock your Secure Folder tap Moving content Move content such as photos and contacts to Secure Folder The following actions are an example of moving an im...

Page 58: ...ccounts to sync with the apps in Secure Folder 1 On the Apps screen tap Samsung Secure Folder 2 Tap Settings Accounts Add account 3 Select an account service 4 Follow the on screen instructions to complete the account setup Hiding Secure Folder You can hide the Secure Folder shortcut from the Home screen and the Apps screen 1 On the Apps screen tap Samsung Secure Folder 2 Tap Settings and tap the ...

Page 59: ...older including their content and accounts will be deleted BACK UP AND UNINSTALL Back up content and uninstall Secure Folder To access data backed up from Secure Folder open the Apps screen and tap Samsung My Files My device Secure Folder Notes saved in Samsung Notes will not be backed up Multi window Introduction Multi window lets you run two apps at the same time in the split screen view You can...

Page 60: ...Basics 60 Split screen view Pop up view ...

Page 61: ... recently used apps 2 Swipe upwards or downwards and tap on a recent app window The selected app will launch in the upper window 3 Swipe to the left or right to select another app to launch You can also launch the split screen view by tapping and holding ...

Page 62: ...nd tap the circle between the app windows to access the following options Switch locations between app windows Drag and drop text or copied images from one window to another Tap and hold an item in the selected window and drag it to a location in another window Some apps may not support this feature ...

Page 63: ...ovider Maximise the window Close the app Adjusting the window size Drag the circle between the app windows up or down to adjust the size of the windows Pop up view This feature may not be available depending on the region or service provider 1 On the Home screen launch an app to use in the pop up view ...

Page 64: ...ccount is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices TVs and the Samsung website Once your Samsung account has been registered you can use apps provided by Samsung without signing in to your account Create your Samsung account with your email address To check the list of services that can be used with your Samsung account visit acc...

Page 65: ...ts Accounts Add account 2 Tap Samsung account 3 Enter your email address and password and then tap SIGN IN If you forget your account information tap Forgotten your ID or password You can find your account information when you enter the required information and security code displayed that is on the screen Removing your Samsung account When you remove your registered Samsung account from the devic...

Page 66: ...a Smart Switch Transfer data between mobile devices via Smart Switch You can download the app from Galaxy Apps or Play Store Transferring data from a mobile device Transfer data from your previous device to your device 1 On the previous device download and install Smart Switch from Play Store Then launch Smart Switch 2 Place the devices near each other 3 Launch Smart Switch on both devices 4 When ...

Page 67: ...ack up data from the device Then disconnect your previous device from the computer 5 Connect your device to the computer using the USB cable 6 On the computer follow the on screen instructions to transfer data to your device Transferring data via Samsung Cloud Back up data from your previous device to Samsung Cloud and restore the data to your device You must register and sign in to your Samsung a...

Page 68: ...ransferring media files via USB Transferring media files If your computer does not support MediaTransfer Protocol MTP tap Transferring images 3 Tap ALLOW to permit the computer to access your device s data When the computer recognises your device the device will appear in My PC 4 Transfer files between your device and the computer Updating the device The device can be updated to the latest softwar...

Page 69: ...ices from the computer Backing up and restoring data Keep your personal information app data and settings safe on your device You can back up your sensitive information and access it later You must sign in to your Google or Samsung account to back up or restore data Refer to Samsung account and Accounts for more information Using a Samsung account On the Apps screen tap Settings Cloud and accounts...

Page 70: ...efore performing a factory data reset ensure you back up all important data stored on the device Refer to Backing up and restoring data for more information On the Apps screen tap Settings General management Reset Factory data reset RESET DEVICE DELETE ALL The device automatically restarts Quick connect Introduction Quickly search for and connect with nearby devices such as Bluetooth headsets orTV...

Page 71: ...ification panel swipe downwards on the notification panel and then tap Search phone and scan for nearby devices 2 Tap REFRESH 3 Select a device from the list of detected devices 4 Tap Transfer files and select a media category 5 Follow the on screen instructions to send content to the connected device The next steps may vary depending on the selected media category Connecting to aTV Connect your d...

Page 72: ... watching theTV You can connect a headset to the device so that others do not hear theTV sound This feature may not be available depending on the region or service provider RegisterTV DeregisterTV Register theTV to your device to use additional features such as ControlTV Some files may be buffered during playback depending on the connection If theTV does not support High bandwidth Digital Content ...

Page 73: ...es to device Share content with nearby devices viaWi Fi Direct or Bluetooth The visibility settings must be activated on the devices View content onTV SmartView View your device s displayed content on a larger screen via a wireless connection When you have a communication or sharing history the people you contacted will appear on the sharing options panel To directly share content with them via th...

Page 74: ...ore apps to use Make an emergency call Remaining battery power and usage time left Turn on the flash Make a call Send your current location information in a message Browse the Internet Access additional options Sound alarms The usage time left shows the time remaining before the battery power runs out Usage time left may vary depending on your device settings and operating conditions Deactivating ...

Page 75: ...s tap INSTALL To purchase and download apps where charges apply tap the price and follow the on screen instructions To change the auto update settings tap Settings Auto update apps and then select an option Play Store Purchase and download apps Tap Play Store on the Apps screen Installing apps Browse apps by category or search for apps by keyword Select an app to view information about it To downl...

Page 76: ...me apps to operate properly they may need permission to access or use information on your device When you open an app a pop up window may appear and request access to certain features or information Tap ALLOW on the pop up window to grant permissions to the app To view your app permission settings open the Apps screen and tap Settings Applications Select an app and tap Permissions You can view the...

Page 77: ...Apps screen 2 Enter a phone number If the keypad does not appear on the screen tap to open the keypad 3 Single SIM models Tap to make a voice call or tap to make a video call Add the number to the contacts list Preview the phone number Hide the keypad Delete a preceding character Access additional options ...

Page 78: ...speed dial number and then select a contact To make a call tap and hold a speed dial number on the keypad For speed dial numbers 10 and up tap the first digit s of the number and then tap and hold the last digit For example if you set the number 123 as a speed dial number tap 1 tap 2 and then tap and hold 3 Making calls from the locked screen On the locked screen drag outside the large circle Maki...

Page 79: ... a call When a call comes in drag outside the large circle Rejecting a call When a call comes in drag outside the large circle To send a message when rejecting an incoming call drag the rejection message bar upwards To create various rejection messages open the Apps screen tap Phone Settings Quick decline messages enter a message and then tap Missed calls If a call is missed the icon appears on th...

Page 80: ... calls During a voice call The following actions are available Access additional options Add call Dial a second call Extra volume Increase the volume Bluetooth Switch to a Bluetooth headset if it is connected to the device Speaker Activate or deactivate the speakerphone When using the speakerphone speak into the microphone at the top of the device and keep the device away from your ears Keypad Hid...

Page 81: ...ap Contacts on the Apps screen 2 Tap and select a storage location 3 Enter contact information Select a storage location Add an image Open more information fields Scan contact information from a business card Enter contact information Depending on the selected storage location the types of information you can save may vary 4 Tap SAVE ...

Page 82: ...ontacts from the calls list 1 On the Apps screen tap Phone RECENTS 2 Tap a caller s image or tap a phone number Details 3 Tap CREATE CONTACT to create a new contact or tap UPDATE EXISTING to add the number to an existing contact Importing contacts Add contacts by importing them from other storages to your device 1 Tap Contacts on the Apps screen 2 Tap Settings Import export contacts IMPORT 3 Selec...

Page 83: ... or tap the contact s name Details Then take one of the following actions Add to favourite contacts Make a voice or video call Compose a message Compose an email Sharing profile Share your profile information such as your photo and status message with others using the profile sharing feature This feature may not be available depending on the region or service provider This feature is only availabl...

Page 84: ...ts on the Apps screen 2 Tap Share 3 Tick contacts and tap SHARE 4 Select a sharing method Messages Introduction Send and view messages by conversation Sending messages You may incur additional charges for sending messages when you are roaming 1 Tap Messages on the Apps screen 2 Tap 3 Add recipients and tap COMPOSE ...

Page 85: ...acts list Enter emoticons Attach files Edit recipients Send the message Dual SIM models Access additional options Enter a message Select contacts from the contacts list Enter emoticons Enter recipients Attach files Send the message 5 Single SIM models Tap SEND to send the message Dual SIM models Tap or to send the message ...

Page 86: ...models To reply to the message enter a message and tap or Blocking unwanted messages Block messages from specific numbers added to your block list 1 Tap Messages on the Apps screen 2 Tap Settings Block messages Block numbers 3 Tap INBOX or CONTACTS to select contacts and tap To manually enter a number tap Enter number and then enter a phone number Setting the message notification You can change no...

Page 87: ...eminder You can set an alert at an interval to let you know that you have unchecked notifications If this feature is not activated open the Apps screen tap Settings Accessibility Notification reminder and then tap the switch to activate it Then tap the Messages switch to activate it Internet Introduction Browse the Internet to search for information and bookmark your favourite webpages to access t...

Page 88: ...t browsing history Using secret mode In secret mode you can separately save and manage open tabs bookmarks and saved pages You can lock secret mode using a password and your fingerprint Activating secret mode In the toolbar at the bottom of the screen tap Tabs ENABLE SECRET If you are using this feature for the first time set whether to use a password for secret mode In secret mode you cannot use ...

Page 89: ... screen tap Tabs DISABLE SECRET Email Setting up email accounts Set up an email account when opening Email for the first time 1 Tap Samsung Email on the Apps screen 2 Enter the email address and password and then tap SIGN IN To manually register an email account tap MANUAL SETUP 3 Follow the on screen instructions to complete the setup To set up another email account tap Settings Add account If yo...

Page 90: ...a etiquette Do not take photos or record videos of other people without their permission Do not take photos or record videos where legally prohibited Do not take photos or record videos in places where you may violate other people s privacy Launching Camera Use the following methods to launch Camera Tap Camera on the Apps screen Press the Home key twice quickly On the locked screen drag outside th...

Page 91: ...oting mode switch between cameras or apply filter effects Front camera preview Rear camera preview Shooting modes Filter effects Switching cameras On the preview screen swipe upwards or downwards to switch between cameras Viewing shooting modes On the preview screen swipe from the left to the right to open the shooting modes list ...

Page 92: ...series of photos tap and hold Spread two fingers apart on the screen to zoom in and pinch to zoom out To adjust the brightness of photos or videos tap the screen When the adjustment bar appears drag on the adjustment bar towards or To capture an image from the video while recording tap To change the focus while recording a video tap where you want to focus To focus on the centre of the screen tap ...

Page 93: ...ure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light sources Tap and hold the area to focus the AF AE frame will appear on the area and the focus and exposure setting will be locked The setting remains locked even after you take a photo This feature is only available in some shooting modes Customising shooting modes On the preview scre...

Page 94: ...ightly lit objects Higher values are for fast moving or poorly lit objects However higher ISO settings can result in noise in photos Change the exposure value This determines how much light the camera s sensor receives For low light situations use a higher exposure Panorama Take a series of photos horizontally or vertically and then stitch them together to create a wide scene On the shooting modes...

Page 95: ...ng to the changing rate of the scene 3 Tap to start recording 4 Tap to finish recording 5 On the preview screen tap the preview thumbnail and tap to view the video Selfie Take self portraits with the front camera You can preview various beauty effects on the screen 1 On the preview screen swipe upwards or downwards or tap to switch to the front camera for self portraits 2 On the shooting modes lis...

Page 96: ...mer Large Eyes Make your eyes appear bigger Wide selfie Take a wide self portrait and include as many people in the photo as possible to avoid leaving people out 1 On the preview screen swipe upwards or downwards or tap to switch to the front camera for self portraits 2 On the shooting modes list tap Wide selfie 3 Face the front camera lens 4 When the device detects your face show your palm to the...

Page 97: ...e viewfinder window The subjects should remain still while taking wide self portraits The top and bottom parts of the image displayed on the preview screen may be cut out of the photo depending on the shooting conditions Continuous shot Take a series of photos of moving subjects This feature may not be available depending on the region or service provider On the shooting modes list tap Continuous ...

Page 98: ...ith rich colours and reproduce details even in bright and dark areas On the shooting modes list tap HDR Rich tone Without effect With effect Night Take a photo in low light conditions without using the flash On the shooting modes list tap Night ...

Page 99: ...ighlight The area outside the circular frame will be blurred To resize the circular frame drag a corner of the frame 3 Tap and drag the adjustment bar to adjust the colour tone 4 Tap to take a photo Downloading modes Download more shooting modes from Galaxy Apps On the shooting modes list tap DOWNLOAD Some downloaded shooting modes do not have access to every feature ...

Page 100: ... The available options may vary depending on the shooting mode and which camera is being used Rear camera Picture size Select a resolution for photos Using a higher resolution will result in higher quality photos but they will take up more memory Video size Select a resolution for videos Using a higher resolution will result in higher quality videos but they will take up more memory Front camera P...

Page 101: ...e device to show photos after capturing them Quick launch Set the device to launch the camera by pressing the Home key twice quickly Storage location Select the memory location for storage Voice control Set the device to take photos or record videos with voice commands You can say Smile Cheese Capture or Shoot to take a photo To record a video say Record video Floating Camera button Add the custom...

Page 102: ...Applications 102 Gallery Introduction View images and videos stored in your device You can also manage images and videos by album or create stories to share with others ...

Page 103: ...ove to the previous screen Automatically adjust the image Share the image with others Delete the image Modify the image Add the image to favourites To hide or show the menus tap the screen You can create a GIF animation or collage from multiple images Tap Animate or Collage and then select images You can select up to six images for your collage ...

Page 104: ...ide of the playback screen to adjust the brightness or drag your finger up or down on the right side of the playback screen to adjust the volume To rewind or fast forward swipe to the left or right on the playback screen Viewing albums You can sort the images and videos saved in your device by folder or album The animations or collages you have created will also be sorted in your folders on the al...

Page 105: ...ories with your contacts 1 On the Apps screen tap Gallery STORIES 2 Select a story to share 3 Tap INVITE tick contacts and then tap DONE When your contacts accept the share request the story will be shared and more images and videos can be added to the story by your contacts To use this feature your phone number must be verified You may incur additional charges when sharing files via the mobile ne...

Page 106: ...rmation On the Apps screen tap Gallery Settings and tap the Cloud sync switch to activate it Images and videos captured on the device will be automatically saved to Samsung Cloud Deleting images or videos Deleting an image or a video Select an image or a video and tap Delete at the bottom of the screen Deleting multiple images and videos 1 On the main Gallery screen tap and hold an image or a vide...

Page 107: ...ay Alternatively open the Apps screen and tap Samsung Pay More Help This app s availability and supported features may vary depending on the region or service provider The procedures for the initial setup and card registration may vary depending on the region or service provider Before you start To use this feature you must sign in to your Samsung account You can also register your fingerprints Fo...

Page 108: ...a PIN to use when making payments 5 Register a PIN or your fingerprint to use when making payments This PIN will be used to verify various actions in Samsung Pay such as making payments and unlocking the app Registering cards You can easily register cards by capturing their images with the camera You can check the cards that support this feature from the Samsung Pay website www samsung com samsung...

Page 109: ...screen and drag it upwards Alternatively tap Samsung Pay on the Apps screen 2 On the cards list swipe to the left or right and select a card to use 3 Place your finger on the Home key to scan your fingerprint Alternatively enter the payment PIN you set when setting up the Samsung Pay ...

Page 110: ...ing on the card readers Cancelling payments You can cancel payments by visiting the place where you made them On the cards list swipe to the left or right to select the card you used Follow the on screen instructions to complete payment cancellation Changing the Samsung Pay settings On the Samsung Pay screen tap More Settings Select the screen where the card image will appear to activate Samsung P...

Page 111: ...or service provider To submit your feedback or post your comments in Feedback you must sign in to your Samsung account Refer to Samsung account for more information Feedback Search frequently asked questions for solutions to problems that occur on your device or ask questions related to the device On the Apps screen tap Samsung Samsung Members Feedback FAQ View frequently asked questions and their...

Page 112: ...lems with your device s hardware and access customer service information On the Apps screen tap Samsung Samsung Members Support DIAGNOSTICS Diagnose your device and optimize the device performance AFTER SALES Access various customer services For some customer services you must first download their applications News and tips View the latest Galaxy news and usage tips On the Apps screen tap Samsung ...

Page 113: ...con View a list of the most popular games for Galaxy users Using Game Launcher 1 On the Apps screen tap Settings Advanced features Games Game Launcher and tap the switch to activate it Game Launcher will be added to the Home screen and the Apps screen When you deactivate the feature Game Launcher will be removed from the Home screen and the Apps screen 2 On the Apps screen tap Game Launcher 3 Tap ...

Page 114: ...e battery power consumption by lowering the resolution Save maximum power Dramatically decrease the battery power consumption by lowering the resolution and frame rate Battery power efficiency may vary by game Using GameTools You can set the GameTools icon to be displayed as a floating icon on game screens On the Apps screen tap Settings Advanced features Games and tap the GameTools switch to acti...

Page 115: ...s for incoming calls and emergency alerts GameTools icon Blocking notifications during games Tap to mute notification sounds and display only notifications for incoming calls and emergency alerts so that you can enjoy your games without being disturbed If you receive an incoming call a small notification will appear at the top of the screen Samsung Notes Introduction Create notes by entering text ...

Page 116: ...ing a photo Tap Voice to record a voice recording and insert it into the note Voice recording will start immediately Enter text using the keyboard Write or draw with pens Paint with brushes Insert a voice recording Insert an image 3 When you are finished composing the note tap SAVE or Save Deleting notes 1 On the Apps screen tap Samsung Notes 2 Tap ALL or tap COLLECTIONS and select a category 3 Ta...

Page 117: ...n 2 Tap or double tap a date If the date already has saved events or tasks in it tap the date and tap 3 Enter event details Select a calendar to use or sync with Attach a map showing the location of the event Enter the location of the event Add a note Enter a title Set a start and end date for the event Add more details Set an alarm 4 Tap SAVE to save the event ...

Page 118: ...add accounts to sync with open the Apps screen and tap Calendar Manage calendars Add account Then select an account to sync with and sign in When an account is added it will appear on the list S Health Introduction S Health helps you manage your wellness and fitness Set fitness goals check your progress and keep track of your overall wellness and fitness Starting S Health When running this app for...

Page 119: ...rammes To add trackers goals or programmes to the S Health screen tap Manage items and then select items under the TRACKERS GOALS or PROGRAMMES tab TRACKERS Monitor your activities food intake and body measurements GOALS Set your daily fitness goals and view your progress PROGRAMMES Use customisable exercise programmes To access more information about S Health functions tap Settings About S Health...

Page 120: ...tion may be stored until the completion of such purposes You can delete personal data stored by S Health by using the Reset data option in the Settings menu To delete any data you have shared with social networks or transferred to storage devices you must delete them separately You may share and or sync your data with additional Samsung services or compatible third party services that you select a...

Page 121: ...e up command while the device is locked tap and tap the Wake up in secured lock switch to activate it Using SVoice 1 Say the preset wake up command Alternatively on the Apps screen tap Samsung SVoice When SVoice is launched the device begins voice recognition This app may not be available depending on the region or service provider View examples of voice commands SVoice settings 2 Say a voice comm...

Page 122: ...nds depending on your surroundings or how you speak Setting the language On the Apps screen tap Samsung SVoice Language and then select a language The selected language is applied to SVoice only not to the language displayed on the device Voice Recorder Introduction Use different recording modes for various situations The device can convert your voice to text Making voice recordings 1 On the Apps ...

Page 123: ...from the top of the voice recorder screen STANDARD This is the normal recording mode VOICE MEMO The device records your voice and simultaneously converts it to on screen text For best results keep the device near your mouth and speak loudly and clearly in a quiet place Voice memos recorded in this mode appear with the icon next to them If the voice memo system language does not match the language ...

Page 124: ... time an event or set a specific duration ALARM On the Apps screen tap Clock ALARM Setting alarms Tap in the alarms list set an alarm time select the days on which the alarm will repeat set other various alarm options and then tap SAVE To open the keypad to enter an alarm time tap the time input field To activate or deactivate alarms tap the switch next to the alarm in the alarms list Stopping ala...

Page 125: ...then tap DELETE STOPWATCH 1 On the Apps screen tap Clock STOPWATCH 2 Tap START to time an event To record lap times while timing an event tap LAP 3 Tap STOP to stop timing To restart the timing tap RESUME To clear lap times tap RESET TIMER 1 On the Apps screen tap Clock TIMER 2 Set the duration and then tap START To open the keypad to enter the duration tap the duration input field 3 Tap DISMISS w...

Page 126: ... the calculation history tap HISTORY To close the calculation history panel tap KEYPAD To clear the history tap HISTORY CLEAR HISTORY Radio Listening to the FM radio Tap Radio on the Apps screen Before you use this app you must connect a headset which serves as the radio antenna The FM radio scans and saves available stations automatically when running for the first time This app may appear on the...

Page 127: ...frequency manually Search for an available radio station Scanning radio stations Tap Radio on the Apps screen Tap STATIONS SCAN and then select a scan option The FM radio scans and saves available stations automatically Select the radio station you want from the stations list Google apps Google provides entertainment social network and business apps You may require a Google account to access some ...

Page 128: ...tored on your device to the cloud and access them later Play Movies TV Purchase or rent videos such as movies andTV programmes from Play Store Drive Store your content on the cloud access it from anywhere and share it with others YouTube Watch or create videos and share them with others Photos Search for manage and edit all your photos and videos from various sources in one place Hangouts Send mes...

Page 129: ...rk and access the Internet or other network devices Your device uses a non harmonised frequency and is intended for use in all European countries TheWLAN can be operated in the EU without restriction indoors but cannot be operated outdoors Turn offWi Fi to save the battery when not in use Connecting to aWi Fi network 1 On the Settings screen tap Connections Wi Fi and then tap the switch to activat...

Page 130: ...i Fi network without requiring an access point 1 On the Settings screen tap Connections Wi Fi and then tap the switch to activate it 2 Tap Wi Fi Direct The detected devices are listed If the device you want to connect to is not in the list request that the device turns on its Wi Fi Direct feature 3 Select a device to connect to The devices will be connected when the other device accepts theWi Fi D...

Page 131: ...nge data or media files with other Bluetooth enabled devices Samsung is not responsible for the loss interception or misuse of data sent or received via Bluetooth Always ensure that you share and receive data with devices that are trusted and properly secured If there are obstacles between the devices the operating distance may be reduced Some devices especially those that are not tested or approv...

Page 132: ... will be connected when the other device accepts the Bluetooth connection request Sending and receiving data Many apps support data transfer via Bluetooth You can share data such as contacts or media files with other Bluetooth devices The following actions are an example of sending an image to another device 1 Tap Gallery on the Apps screen 2 Select an image 3 Tap Share Bluetooth and then select a...

Page 133: ... it Data usage Keep track of your data usage amount and customise the settings for the limitation On the Settings screen tap Connections Data usage Mobile data Set the device to use data connections on any mobile network Background data Prevent apps that are running in the background from using a mobile data connection Set mobile data limit Set a limit for mobile data usage To change the monthly r...

Page 134: ...nd landing After takeoff you can use the device in flight mode if allowed by aircraft personnel NFC and payment Your device allows you to read near field communication NFC tags that contain information about products You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps The device contains a built in NFC antenna Handle the d...

Page 135: ...ents you must register for the mobile payment service To register or get more information about the service contact your service provider 1 On the Settings screen tap Connections and tap the NFC and payment switch to activate it 2 Touch the NFC antenna area on the back of your device to the NFC card reader To set the default payment app open the Settings screen and tap Connections NFC and payment ...

Page 136: ...nections NFC and payment and tap the switch to activate it 2 Tap the Android Beam switch to activate it 3 Select an item and touch the other device s NFC antenna to your device s NFC antenna 4 When Touch to beam appears on the screen tap your device s screen to send the item If both devices try to send data simultaneously the file transfer may fail ...

Page 137: ...e USB tethering to share the device s mobile data connection with a computer via USB When connected to a computer the device is used as a wireless modem for the computer Using the mobile hotspot Use your device as a mobile hotspot to share your device s mobile data connection with other devices 1 On the Settings screen tap Connections Mobile hotspot and tethering Mobile hotspot 2 Tap the switch to...

Page 138: ...omise the SIM card settings Refer to Using dual SIM or USIM cards dual SIM models for more information On the Settings screen tap Connections SIM card manager Calls Select a SIM or USIM card for voice calls Text messages Select a SIM or USIM for messaging Mobile data Select a SIM or USIM card for data services Adaptive callback Select a SIM or USIM card for making a call from your call logs messag...

Page 139: ...o scan for nearby devices to connect to Printing Configure settings for printer plug ins installed on the device You can search for available printers or add one manually to print files Refer to Printing for more information MirrorLink Use the MirrorLink feature to control your device s MirrorLink apps on the vehicle s head unit monitor Refer to MirrorLink for more information Download booster Set...

Page 140: ...ameWi Fi network as your device To add printers manually tap Add printer ADD PRINTER To change print settings tap Printing settings Printing content While viewing content such as images or documents access the options list tap Print All printers and then select a printer Printing methods may vary depending on the content type MirrorLink Connect your device to a vehicle to control your device s Mir...

Page 141: ...imultaneously A strongerWi Fi signal will provide a faster download speed On the Settings screen tap Connections More connection settings Download booster This feature may not be supported by some devices You may incur additional charges when downloading files via the mobile network When you download large files the device may heat up If the device exceeds a set temperature the feature will turn o...

Page 142: ...ern Notification sounds Select a default notification sound You can also change the notification settings for some apps Do not disturb Set the device to mute incoming calls and notification sounds except for allowed exceptions Touch sounds Set the device to sound when you select an app or option on the touchscreen Screen lock sounds Set the device to sound when you lock or unlock the touchscreen C...

Page 143: ... lock screen Display the content of notifications from the selected app on the locked screen More settings Customise additional notification settings for the selected app Display Options Change the display settings On the Settings screen tap Display Brightness Adjust the brightness of the display Blue light filter Activate the blue light filter and change the filter settings Refer to Blue light fi...

Page 144: ...n the device is charging or connected to a dock Blue light filter Reduce eye strain by limiting the amount of blue light emitted by the screen While you are watching HDR videos from HDR exclusive video services such as Amazon video the blue light filter will not be applied 1 On the Settings screen tap Display Blue light filter and then tap the Enable now switch to activate it 2 Drag the adjustment...

Page 145: ...ndard mode Swipe to the left on the Home screen and tap Settings Display Easy mode Standard mode DONE Managing shortcuts To add a shortcut to an app to the Home screen swipe to the left tap and then select an app To add a shortcut to a contact on the Home screen swipe to the right and tap To delete a shortcut from the Home screen tap EDIT and select an app or contact with Wallpapers and themes Cha...

Page 146: ... the device with one hand This feature may not be available depending on the region or service provider Quick launch Camera Set the device to launch the camera by pressing the Home key twice quickly Pop up view gesture Set the device to view the app screen in the Pop up view Refer to Pop up view for more information This feature may not be available depending on the region or service provider Smar...

Page 147: ...ay the people you contacted on the sharing options panel to allow you to share content directly Send SOS messages In an emergency situation quickly press the Power key three times The device sends messages to your emergency contacts The messages include your location information 1 On the Settings screen tap Advanced features Send SOS messages and then tap the switch to activate it 2 Follow the on ...

Page 148: ... with a tap of your finger Battery Storage Device security RAM Using the quick optimisation feature On the Settings screen tap Device maintenance FIX NOW or OPTIMISE NOW The quick optimisation feature improves device performance through the following actions Clearing some memory Deleting unnecessary files and closing apps running in the background Managing abnormal battery usage Scanning for malwa...

Page 149: ...p Advanced settings and then tap the Put unused apps to sleep switch to activate it when apps are not being used You can set the device to charge the battery more quickly Tap Advanced settings and tap the Fast cable charging switch to activate it This feature may not be available depending on the region or service provider Storage Check the status of the used and available memory On the Settings s...

Page 150: ...mission settings or uninstall or disable unnecessary apps On the Settings screen tap Applications Lock screen and security Options Change the settings for securing the device and the SIM or USIM card On the Settings screen tap Lock screen and security The available options may vary depending on the screen lock method selected Screen lock type Change the screen lock method Info and app shortcuts Ch...

Page 151: ...our device by setting it to require a screen unlock code when turning on the device You must enter the unlock code to start the device and receive messages and notifications Encrypt SD card Set the device to encrypt files on a memory card If you reset your device to the factory defaults with this setting enabled the device will not be able to read your encrypted files Disable this setting before r...

Page 152: ...loss or inconvenience caused by forgotten unlock codes For better fingerprint recognition When you scan your fingerprints on the device be aware of the following conditions that may affect the feature s performance The Home key contains a fingerprint recognition sensor Ensure that the Home key is not scratched or damaged by metal objects such as coins keys and necklaces The screen protector suppli...

Page 153: ...e your fingerprint to unlock the screen Deleting fingerprints You can delete registered fingerprints 1 On the Settings screen tap Lock screen and security Fingerprints 2 Unlock the screen using the preset screen lock method 3 Tap EDIT 4 Tick fingerprints to delete and tap REMOVE Verifying the Samsung account password Use fingerprints to verify your Samsung account password You can use a fingerprin...

Page 154: ... your fingerprints and tap REMEMBER You can use your fingerprint to verify your account and password to sign in to the webpage Using fingerprints with Samsung Pay You can use fingerprints with Samsung Pay to make payments quickly and securely Refer to Samsung Pay for more information Samsung Pay may not be available depending on the region or service provider Unlocking the screen with fingerprints...

Page 155: ...ge the content that you want to store securely in Samsung Cloud Check the usage status of your Samsung Cloud storage and sync back up and restore your data On the Settings screen tap Cloud and accounts Samsung Cloud Cloud usage View the amount of storage space you are currently using in Samsung Cloud and the amount of usage by data type You can also delete backup data from old devices after restor...

Page 156: ...unts select an account name select the account to remove and then tap Remove account Backup Change the settings for managing settings and data On the Settings screen tap Cloud and accounts Backup Samsung account Back up my data Back up your personal information and app data to the Samsung server You can also set the device to automatically back up data Restore Restore previously backed up personal...

Page 157: ... who have reduced dexterity Direction lock Change the directional combination settings for unlocking the screen Direct access Set the device to open selected accessibility menus when you press the Home key three times quickly Notification reminder Set the device to alert you to notifications that you have not checked at the interval Answering and ending calls Set the device to answer or end calls ...

Page 158: ...ns Refer to Samsung Members for more information Report diagnostic info Set the device to automatically send the device s diagnostic and usage information to Samsung Marketing information Set whether to receive Samsung marketing information such as special offers membership benefits and newsletters Reset Reset your device s settings or perform a factory data reset Software update Update your devic...

Page 159: ...ation to learn how to use the device and apps or configure important settings On the Settings screen tap User manual About device Access device information edit the device name or update device software On the Settings screen tap About device ...

Page 160: ...M or USIM card is blocked usually as a result of entering your PIN incorrectly several times You must enter the PUK supplied by your service provider PIN2 When you access a menu requiring the PIN2 you must enter the PIN2 supplied with the SIM or USIM card For more information contact your service provider Your device displays network or service error messages When you are in areas with weak signal...

Page 161: ...zes or encounters a fatal error Try the following solutions If the problem is still not resolved contact a Samsung Service Centre Restarting the device If your device freezes or hangs you may need to close apps or turn off the device and turn it on again Forcing restart If your device is frozen and unresponsive press and hold the Power key and theVolume Down key simultaneously for more than 7 seco...

Page 162: ...nnected Sound echoes during a call Adjust the volume by pressing theVolume key or move to another area A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the device s internal antenna When you are in areas with weak signals or poor reception you may lose reception You may have connectivity problems due to issues with the service provi...

Page 163: ...quire more power or use apps on your device for an extended period of time your device may feel hot to the touch This is normal and should not affect your device s lifespan or performance If the device overheats or feels hot for a prolonged period do not use it for a while If the device continues to overheat contact a Samsung Service Centre Error messages appear when launching the camera Your devi...

Page 164: ... supported by the device If a file format is not supported such as DivX or AC3 install an app that supports it To confirm the file formats that your device supports visit www samsung com Your device supports photos and videos captured with the device Photos and videos captured by other devices may not work properly Your device supports multimedia files that are authorised by your network service p...

Page 165: ...rk to find your current location in these situations Data stored in the device has been lost Always make backup copies of all important data stored in the device Otherwise you cannot restore data if it is corrupted or lost Samsung is not responsible for the loss of data stored in the device A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and ...

Page 166: ...o remove the battery If the battery is not properly removed it may lead to damage to the battery and device cause personal injury and or result in the device being unsafe Samsung does not accept liability for any damage or loss whether in contract or tort including negligence which may arise from failure to precisely follow these warnings and instructions other than death or personal injury caused...

Page 167: ... storing in any information storage and retrieval system without the prior written permission of Samsung Electronics Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Bluetooth is a registered trademark of Bluetooth SIG Inc worldwide Wi Fi Wi Fi Protected Setup Wi Fi Direct Wi Fi CERTIFIED and theWi Fi logo are registered trademarks of theWi Fi Alliance All o...

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