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CALL PROCESSING

SYSTEM HOLD

When you are connected to any call, press 

HOLD

. The call will flash green at

your keyset. If this call appears on a line key at other keysets, it will flash
red at those keysets.

To take the caller off hold, press that key and the green flashing light will go
steady green again. Resume the conversation.

NOTE: While on a call, pressing a line key, route key or flashing 

CALL

 button

will automatically put your first call on hold and connect you to the new call. See
Automatic Hold under Customizing Your  Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:

Press the 

HOLD

 button twice. The call will flash green on your keyset and

this line will show a steady red light on other keysets.

To retrieve the call, press the flashing green line button or press the 

HOLD

button a third time.

NOTE: Intercom calls will always be placed on exclusive hold.

REMOTE HOLD 

[RELEASE 3 & 4 ONLY]

When you wish to place a call on hold at another station. Press 

TRSF

 and dial the

station number (or press the appropriate DSS key). Press the 

HOLD

 key. This will

place the call on system hold on an available CALL button or Line Key at the
remote station and return you to dial tone.

NOTES:
1. If the destination station does not have any free CALL buttons or line keys

you will hear No More Calls tone and must return to the other party by press-
ing the 

TRSF

 key (or the RETURN soft key on a display keyset).

2. Intercom calls cannot be remote held.

HOLD RECALL

If you leave a call on hold longer than the hold timer, it will recall your station.
The button that the call appears on will have a slow flashing amber light.

When your phone rings, lift the handset or press the 

ANS/RLS

 key to an-

swer the recall. If you are using a 7B phone you must use the handset to
talk to the calling party.

If you do not answer this recall within a pre-programmed period of time, it
will go to the system operator.

14

CONSULTATION HOLD

When you are talking on an outside line and it is necessary to consult with
another extension:

Press the 

TRSF

 key; you will receive transfer dial tone. Your call is placed on

transfer hold.

Dial the extension number.

Consult with the internal party.

Press 

TRSF

 to return to the outside party or hang up to transfer the call.

NOTE: Repeatedly pressing the 

TRSF

 key will toggle between the outside  party

and internal extension.

RETRIEVING CALLS HELD AT
ANOTHER STATION

When a line is on hold and it appears on your keyset, press the line button with
the red flashing light.

When a line is on hold and it does not appear on your keyset, dial 

12

 plus the

line number or the extension number of the station that placed the call on hold.

NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the 

SPK

 key before you begin dialing.

TRANSFERRING CALLS

Transfer is used to send any call to another extension in one of two ways. You
can do a screened transfer by informing the other extension who is calling or
you can do a blind transfer without notification.

While on a call, press the 

TRSF

 key and dial an extension number or group

number. Your call is automatically put on transfer hold.

OR

Press a 

DSS

 key or station group key. Your call is automatically put on

transfer hold.

Hang up when you hear ringing (this is an unscreened or blind transfer).

OR

Wait for the called party to answer and advise him/her of the call and hang
up. If the transfer is refused, you will be reconnected to the outside line when
the called station hangs up or you can press 

TRSF

 to return to the outside

party. If you wish to send the call to another extension without waiting for the
first station to hang up, simply press another 

DSS

 button.

OR

Press the 

CALL

 button or C.O. line key to return to the outside party and

begin the transfer process again.

15

Summary of Contents for 7B

Page 1: ...LCD 24B LCD 12B STD 24B BASIC 12B 7B KEYSET USER GUIDE SystemSoftwareRelease1 2 3 4 November 1999 SAMSUNGDCS DIGITAL COMMUNICATIONS SYSTEM...

Page 2: ...ckup 20 DIALING FEATURES Speed Dialing 21 Programming Personal Speed Dial Numbers 21 22 One Touch Speed Dialing 22 Last Number Redial 22 Save Number with Redial 22 Chain Dialing 23 Automatic Redial Re...

Page 3: ...with Clear 44 ADD ON MODULE With Keyset 45 Without Keyset 45 64 BUTTON MODULEWITH KEYSET 45 PERSONAL SPEED DIAL NUMBERS 46 47 ABOUT THIS BOOK Your keyset is the most visible part of the SAMSUNG DCS D...

Page 4: ...green You can have up to eight CALL buttons but at least two are recommended Outside calls appear on individual line keys if they are assigned When an indi vidual line is not assigned to its own key i...

Page 5: ...rs each SOFT KEYS Used to activate features via the display SCROLL KEY Used to scroll through displays 16 PROGRAMMABLE KEYS WITH TRI COLORED LIGHTS Used for CALL but tons intercom calls outside lines...

Page 6: ...6 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy condi tions of other sta tions for One Touch dialing and many other system fea tures VOLUME CONTROL KEYS Used to se...

Page 7: ...uttons intercom calls outside lines and many other system features 6 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialin...

Page 8: ...be programmed to ring a general alerting device To answer calls ringing this device dial 67 or press the UA key This device can operate in the Day or Night mode 10 NOTE If the Hot Keypad feature has...

Page 9: ...and then automatically answer the call 12 Your microphone and speaker are turned on and you can speak handsfree For privacy use the handset If you are using a 7B phone you must pick up the handset to...

Page 10: ...k to the calling party If you do not answer this recall within a pre programmed period of time it will go to the system operator 14 CONSULTATION HOLD When you are talking on an outside line and it is...

Page 11: ...CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any order While engaged in a conversation press the CONF key and...

Page 12: ...here you are now Dial 605 plus your extension number Receive confirmation tone and hang up 18 If you want a specific extension s calls forwarded to your phone Remote Call Forward Dial 605 plus the des...

Page 13: ...phone number stored in the system wide speed dial list of numbers 500 999 or from your personal list of numbers 00 49 With the handset on hook press the SPD key or dial 16 Dial the desired speed dial...

Page 14: ...ne will be selected for you NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press SPK or MONITOR key if you are using a 7B phone before you begin dialing 2 The...

Page 15: ...If you hear error tone repeat the procedure POSSIBLE CAUSES FOR DIAL BY VOICE FAILURE The desired name is not recorded The personal speed dial bin you have selected is empty All trunks or trunk group...

Page 16: ...ion that you left at another station dial 42 plus the extension number of the station at which you left a message To cancel all message indications left at your keyset dial 42 plus your exten sion You...

Page 17: ...ic by using the VOL keys while listen ing to the music This does not affect the speakerphone level 28 APPOINTMENT REMINDER ALARM CLOCK This feature works like an alarm clock Use it to remind yourself...

Page 18: ...ACCT key 30 Enter the account code maximum 12 characters including and Press the ACCT key again Your conversation will not be interrupted NOTE If you make an error before you complete the account cod...

Page 19: ...press SPK or the MONITOR key The IN OUT key can include an extender to indicate the specific group that this key will affect This means that if you are in multiple groups you can decide for which grou...

Page 20: ...ressing the key while the light is lit will cause the keyset to return to handset mode and the light will go out RELEASE 3 4 ONLY 34 HOT KEYPAD On the DCS your keyset s keypad can be made live or hot...

Page 21: ...ECTORY Each station or speed dial number can have an associated directory name A station or speed dial number can be selected by scrolling alphabetically through a directory name list This on line pho...

Page 22: ...as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODAY or 2 DAILY to select the alarm type Write your message using the dial pad keys Each press of a key selects a character Pressing...

Page 23: ...ctory 40 The DCS system can handle both types of Caller ID in fact in the case of number only delivery the system can be programmed to insert a name for a specific telephone number up to a maximum of...

Page 24: ...e NEXT key If your keyset does not have a NEXT key press the CID key and then the NEXT soft key SAVING THE CID ANI NUMBER At any time during an incoming call that provides CID information you may pres...

Page 25: ...g LCR and dial an incorrect digit you can press the CLEAR soft key to reenter the telephone number You do not need to redial 9 to reaccess LCR 44 ADD ON MODULE WITH KEYSET The add on module AOM is use...

Page 26: ...__________________ _________________________ 24 _________________________ _________________________ 47 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _____________...

Page 27: ...________ 19 _____________________________ 5 _____________________________ 20 _____________________________ 6 _____________________________ 7 _____________________________ 8 ___________________________...

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