Samson 3381 Series, Mounting And Operating Instructions, Page: 37 / 48

EB 8084 EN 8-1
Repairs
8 Repairs
Risk of damage due to incorrect service or
repair work.
Î
Do not perform any repair work on your
own.
Î
Contact SAMSON's After‑sales Service
for repair work.
8.1 Returning devices to
SAMSON
Defective devices can be returned to
SAMSON for repair.
Proceed as follows to return devices:
1.
Exceptions apply concerning some
special device models
u
www.samsongroup.com > Service &
Support > After‑sales Service .
2. Send an e-mail
u
retouren@samsongroup.com to regis-
ter the return shipment including the fol-
lowing information:
− Type
− Article no.
− Configuration ID
−
Original order
− Completed Declaration on Contami -
nation, which can be downloaded
from our website at
u
www.samsongroup.com > Service
& Support > After‑sales Service .
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the Decla-
ration on Decontamination) to the out-
side of your shipment so that the docu-
ments are clearly visible.
4. Send the shipment to the address given
on the RMA.
Further information on returned devices and
how they are handled can be found at
u
www.samsongroup.com > Service &
Support > After‑sales Service.
NOTICE ! NOTICE !
Note