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Customer Name:
Address:
City/State/Zip/Country:
Telephone Number:
E-Mail Address:
Original Date of Purchase:
Product Model #:
Serial # (if applicable):
I have read the warranty information. Initial here:
WARRANTY INFORMATION
SAVE THIS WARRANTY INFORMATION FOR YOUR RECORDS!
WARRANTY CARD
SEND THIS CARD ALONG WITH A COPY OF YOUR ORIGINAL PURCHASE RECEIPT TO:
SAMSON BRANDS 95 GOLDEN HILL ROAD DANBURY, CT 06811 USA
Copy of Receipt
Included
Samson Brands warrants to the ORIGINAL RETAIL PURCHASER of this product that if operated in accordance with
the printed instruction accompanying it, then for a period of 1 year from the date of purchase, the product shall be free from
defects in material and workmanship.
The Warranty Card, along with a copy of the original receipt, must be received by Samson Brands within 30 days from
purchase date for the warranty to apply. Failure to send the completely filled out Warranty Card, along with a copy of the
original receipt, will void the warranty.
The product must be delivered to or shipped freight prepaid to Samson Brands for warranty services, in either its
original packaging or similar packaging affording an equal degree of protection. Damage due to shipping is not the
responsibility of the company. Samson Brands charges a $35.00 per hour bench charge.
NOTE:
No repairs will be
started without the authorization of the customer. The return shipping cost to the customer will be added to the repair
invoice.
Prior to returning the product for Warranty Repair, the product must be thoroughly cleaned and free from any food
particles or other debris. Failure of the purchaser to comply with this standard will result in the unit being returned without
repair. In some cases, a $50 cleaning surcharge may apply.
Samson Brands will repair (or at its discretion, replace) the product free of charge, if in the judgment of the company, it
has been proven to be defective as to seller’s labor and material, within the warranty period.
New or rebuilt replacements for factory defective parts will be supplied for one (1) year from the date of purchase.
Replacement parts are warranted for the remainder of the original warranty period.
For non-warranty repairs, contact Samson Brand’s Customer Service at 888-992-7333, Hours of operation are
M-F 9:00am to 5:00pm Eastern time (Outside the United States Telephone is 001-203-848-9966) to obtain a Return
Merchandise Authorization Number (RMA Number). Samson Brands will refuse all returns that do not contain this
number.
DO NOT RETURN THE UNIT WITHOUT PROPER AUTHORIZATION FROM Samson Brands.
LIMITATIONS:
The warranty is void if the product is used for any purpose other than that for which it is designed.
The product must not have been previously altered, repaired, or serviced by anyone else other than Samson Brands.
If applicable, the serial number must not have been altered or removed. The product must not have been subjected
to accident in transit or while in the customer’s possession, misused, abused, or operated contrary to the instructions
contained in the instruction manual. This includes failure caused by neglect of reasonable and necessary maintenance,
improper line voltage and acts of nature. This warranty is not transferable and applies only to U.S. and Canadian sales.
Except to the extent prohibited by applicable law, no other warranties whether expressed or implied, including
warranty merchantability and fitness for a particular purpose, shall apply to this product. Under no circumstances shall
Samson Brands be liable for consequential damages sustained in connection with said product and Samson Brands
neither assumes nor authorizes any representative or other person to assume for it any obligation or liability other than
such as is expressly set forth herein. Any applicable implied warranties are also limited to the one (1) year period of the
limited warranty.
This warranty covers only the product and its specific parts, not the food or other products processed in it. Samson is
not responsible for missing or damaged parts on discounted/clearance, resale or final sale items where the seller may not
be able to guarantee full functionality or completeness of the unit.
CUT ALONG THE DOTTED LINE AND SEND THE WARRANTY CARD ALONG WITH A COPY OF YOUR
ORIGINAL PURCHASE RECEIPT TO:
Samson Brands
95 Golden Hill Road
Danbury, CT 06811 USA
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