19
Member of Exel group
DRT582221110
B - 2023/01
1.7. Warranty
Sames
grants a contractual warranty for a period of twelve (12) months from the date of availability to the customer
provided that the conditions of use indicated in this technical manual are complied with.
In order to be implemented, the warranty claim must define precisely, in writing the malfunction in question, must be
accompanied by the defective material and/or component and must include the conditions under which the customer
acquired the material from
Sames
.
Sames
will only accept or refuse the implementation of the warranty after analysis of the ’defective’ material. The
warranty granted by
Sames
is limited to the replacement of the material in its entirety or to the partial replacement
of the defective component.
Sames
will only bear the cost of the parts necessary to replace the defective material.
No warranty will be granted by
Sames
:
• For defects and deteriorations resulting from abnormal conditions of storage and/or conservation of the
customer’s premises or for maintenance or use of the equipment not conforming to the rules of art or not
respecting the prescriptions of the present technical manual given to the customer by
Sames
,
• For defects and damage resulting from replacement parts not approved by
Sames
or which have been
modified by the customer or in the event that the replacement of a component of the equipment by the
customer would damage other elements.
• If the equipment is dismantled without prior agreement from the supplier’s technical support,
• For all damages resulting from negligence or lack of supervision on behalf of the customer,
• In the event of normal wear and tear of the equipment and/or its components or in the event of deterioration
or accident resulting from faulty and/or abnormal use thereof.
