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CHAPTER 6

42

Troubleshooting

6

CHAPTER

6.1. Installation troubleshooting

1. Not found a serial port.

If you don’t have a serial
port on your system,
Installation for serial port is
not possible.

What you need to do is
make sure whether system
has a serial port or not from
the ‘Device Manager’

1) Scanning hardware

to make sure all of
hardware is installed.

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Summary of Contents for giant 100 series

Page 1: ...User Guide SAM4S Printer Series Windows Driver Installer All specifications are subject to change without notice ...

Page 2: ...printer 24 2 7 Checking installed printer 26 CHAPTER 3 Uninstallation of SAM4S printer 28 3 1 Uninstalling printer s 29 3 2 Remain information 31 CHAPTER 4 Specifications of SAM4S printer 32 4 1 Printer fonts 33 4 2 Printer resolutions Paper sizes 36 CHAPTER 5 Properties of SAM4S Printer 37 5 1 Printer Device Control 38 5 2 Additional configurations 39 CHAPTER 6 Troubleshooting 41 6 1 Installation...

Page 3: ...1 1 Overview 1 2 Operating Environment 1 3 Requirements 1 4 Preparations CHAPTER 1 Getting Started ...

Page 4: ...n USB to Serial printer p 19 5 In case of an Ethernet printer p 24 3 Make sure installed printer is properly works p 26 To uninstall a printer refer p 29 The SAM4S printer driver installer V2 0 2 or above supports following models 1 ELLIX10 32bit only 2 ELLIX20 32bit only 3 ELLIX20II 32bit 64bit 4 ELLIX30 30III 40 32bit 64bit 5 ELLIX35 35III 45 32bit 64bit 6 ELLIX32 42 37 32bit 64bit 7 ELLIX40Blac...

Page 5: ...nstall uninstall a printer net Framework 3 0 or above should have installed To install an SAM4S printer properly please make sure any related hardware works fine and interface of printer is well connected 1 4 Preparations Preparations for using the SAM4S windows driver installer Double click the provided executable file Files for the SAM4S windows driver installer is extracting to Program Files SA...

Page 6: ...ing message is shown click This program installed correctly to progress This will not affect any program or system 3 The SAM4S windows driver installer will be started automatically after extracting files 4 You can execute the SAM4S printer driver installer through shortcut that is on the Program Menu Please refer below for detail 1 4 Preparations ...

Page 7: ...r 2 2 Installing a Serial printer 2 3 Installing a Parallel printer 2 4 Installing an USB printer 2 5 Installing an USB to serial printer 2 6 Installing an Ethernet printer 2 7 Checking installed printer CHAPTER 2 Installation of SAM4S printer ...

Page 8: ...ter from the Self Test The self test checks the following 1 Make sure paper roll has been installed properly 2 Turn on the power while holding down the FEED button The self test begins pic1 ELLIX20 ELLIX20II pic2 ELLIX30 ELLIX40 ELLIX35 ELLIX45 Installation of SAM4S printer 2 CHAPTER ...

Page 9: ...utomatically ends and cuts the paper after printing the following Completed 7 The printer is ready to receive data as soon as it completes the self test 8 You can find interface type of SAM4S printer from the self test as following Interface list USB I INTERFACE for SERIAL V COM CONNECTION USB II INTERFACE for USB CONNECTION PARALLEL INTERFACE for PARALLEL CONNECTION Ethernet II INTERFACE for ETHE...

Page 10: ...rial printer 1 Selecting a printer that will be installed 2 Selecting the SERIAL VCOM CONNECTION 3 Selecting a port If you don t have a serial port on your system you can t progress further For solution of this issue please refer p 42 ...

Page 11: ...CHAPTER 2 11 4 Configuring the selected port 5 Confirming installation 6 Installation completed 2 2 Installing a Serial printer ...

Page 12: ...allel printer 1 Selecting a printer that will be installed 2 Selecting the PARALLEL CONNECTION 3 Selecting a port If you don t have a parallel port on your system you can t progress further For solution of this issue please refer p 44 ...

Page 13: ...CHAPTER 2 13 4 Confirming installation 5 Installation completed 2 3 Installing a Parallel printer ...

Page 14: ...2 4 Installing an USB printer Warning Before finishing installation of USB printer printer should not be connected with PC 1 Selecting the printer for install 2 Selecting the USB CONNECTION 3 Confirming installation ...

Page 15: ...ty check In case of windows XP In case of WindowsVista 7 8 10 Once you check the Always trust software and click the install the Windows Security message will not display any more 5 Installation completed 2 4 Installing an USB printer ...

Page 16: ...CHAPTER 2 16 6 Connecting printer so that the printer is installing In case of windows XP Notification of connection HardwareWizard for the USB 2 4 Installing an USB printer ...

Page 17: ...CHAPTER 2 17 Installation completed 2 4 Installing an USB printer ...

Page 18: ...tion OS will setup the printer automatically Installation completed 2 4 Installing an USB printer In case of Windows 8 10 Notification of connection OS will setup the printer automatically Automatically detect the printer installation is complete in a few moments ...

Page 19: ...ishing installation of printer printer should not be connected with PC 1 Selecting a printer that will be installed 2 Selecting the SERIAL VCOM CONNECTION 3 Selecting a port If you already installed USB to Serial driver you can select the installed port for printer driver ...

Page 20: ...CHAPTER 2 20 4 Configurationsofselectedport 5 Confirming installation 6 Installation completed 2 5 Installing an USB to Serial printer ...

Page 21: ...CHAPTER 2 21 7 Connecting printer so that USB to Serial interface is installing In case of windows XP Notification of connection HardwareWizard for theVCOM 2 5 Installing an USB to Serial printer ...

Page 22: ...R 2 22 Installation for USB to Serial is completed In case of windows Vista or above Notification of connection OS will setup the USB to Serial interface automatically 2 5 Installing an USB to Serial printer ...

Page 23: ...COMx or PrinterName USBSerialPort COMx In case of windows 8 10 USB Serial Device COMx 9 Restart system to complete installation of USB to Serial port 10 Open properties of installed printer 11 Changing port that is checked from step 8 by clicking name of port 12 Installation Completed 2 5 Installing an USB to Serial printer ...

Page 24: ... 24 2 6 Installing an Ethernet printer 1 Selecting a printer that will be installed 2 Selecting the ETHERNET CONNECTION 3 Configuration for TCP IP Enter the IP Address and Port Default Port of SAM4S printer 6001 ...

Page 25: ...CHAPTER 2 25 4 Confirming installation 5 Installation completed 2 6 Installing an Ethernet printer ...

Page 26: ...CHAPTER 2 26 2 7 Checking installed printer 1 Checking installed printer In case of Windows XP In case of Windows Vista 7 In case of Windows 8 10 ...

Page 27: ...2 27 2 Verifying properties that are Driver and Print Processor of installed printer from the Advance tap 3 Printing test page from the General tap and checking the printed paper 2 7 Checking installed printer ...

Page 28: ...3 1 Uninstalling printer s 3 2 Remain information CHAPTER 3 Uninstallation of SAM4S printer ...

Page 29: ...am Menu 2 Selecting the SAM4S Printer Uninstall If printer were installed you can see Installation Uninstallation options SAM4S Printer Uninstall is selected as the default setting if you have an installed SAM4S printer If the SAM4S printer installer doesn t show the dialog despite you have an installed printer please refer p 47 3 Selecting one or more printer that will be uninstalled ...

Page 30: ...CHAPTER 3 30 4 Confirming uninstallation 5 Uninstallation completed 3 1 Uninstalling printer s ...

Page 31: ...s below 1 Remained files 1 SAM4S printer driver installer files 32bit SAM4S PrinterDriver of Program Files folder 64bit SAM4S PrinterDriver of Program Files x86 folder 2 Driver files 32bit w32x86 of drivers folder 64bit x64 of drivers folder 2 Remained registry keys 1 Copies Setting 2 Copies Cut Drawer 3 Cut mode 4 Start Doc End Doc 5 MISC ...

Page 32: ...4 1 Printer fonts 4 2 Printer resolutions Paper sizes CHAPTER 4 Specifications of SAM4S printer ...

Page 33: ...e as follows Printer Font type A Large Printer Font type B Small The font that user can choose in to the application are as follows 2 types of character height can be chosen in each font They are two kinds of the FontAXxX Ext font and the FontAXxX The character code of 128 bytes of 80H FFH varies in the difference in these printer fonts A FontAXxX font supports ANSI character code Code Page 2 850 ...

Page 34: ...CHAPTER 4 34 4 1 Printer fonts ...

Page 35: ...ont A s HRI characters are added at the top of the bar code using Font B t HRI characters are added at the bottom of the bar code using Font B w Text is aligned left x Text is centered y Text is aligned right A Open Drawer 1 50ms drive pulse width B Open Drawer 1 100ms drive pulse width C Open Drawer 1 150ms driver pulse width D Open Drawer 1 200ms drive pulse width E Open Drawer 1 250ms drive pul...

Page 36: ...x 180 DPI 203 x 203 DPI Paper sizes The paper sizes supported by SAM4S printer are as follow 80 3276 mm 80 297 mm 80 200 mm 80 160 mm 80 120 mm 80 80 mm 80 40 mm 58 3276 mm 58 297 mm The following table shows the recommended margins for SAM4S printer Refer to this table when setting margins from your printing applications Printer Margins Printer Area Left mm Right mm Top mm Bottom mm Width mm SAM4...

Page 37: ...5 1 Printer Device Control 5 2 Additional configurations CHAPTER 5 Properties of SAM4S Printer ...

Page 38: ...rting document Ex x1B x70 x00 x19 xff OpenDrawer1 50msdrivepulsewidth 2 Youcanfirecashdrawer1or2 3 You can be entered a command you wanted to at the point of ending page Ex x1D x56 x42 Cut Receipt Type the command to cut 4 This is where you enter the number of line feeds that will be done after a document is printed 5 Youcanfirecashdrawer1or2 ...

Page 39: ...copies SAM4S printers ELLIX20II or above provide three options for printer copies 1 Number of print copies 2 Paper cut option Checking this option will execute paper cut per each copies 3 Cash drawer fire option Checking this option will fire cash drawer per each copies ...

Page 40: ... a paper form The paper properties must be filled If you want to make a new paper size file the Form Name that is not on the list and fill the paper size properties 2 You can delete a selected paper form 3 If you select an item from the list paper properties of selected item that is a paper form will be filled automatically You can modify or delete the selected item NOTES Depending on the printer ...

Page 41: ...6 1 Installation troubleshooting 6 2 Uninstallation troubleshooting 6 3 Printing troubleshooting CHAPTER 6 Troubleshooting ...

Page 42: ... Not found a serial port If you don t have a serial port on your system Installation for serial port is not possible What you need to do is make sure whether system has a serial port or not from the Device Manager 1 Scanning hardware to make sure all of hardware is installed ...

Page 43: ...tem 2 Not found a USB to Serial port If you don t have a serial port including USB to serial port on your system Installation for serial port is not possible What you need to do is make sure whether system has a USB to serial port or not from the Device Manager 1 Scanning for hardware to make sure all of hardware is installed 6 1 Installation troubleshooting ...

Page 44: ...Serial Port on the list please refer Installing USB to serial printer p 19 to install an USB to Serial printer 4 If you have USB Serial Port on the list but the SAM4S printer installer doesn t show the port when you install a SAM4S printer please re boot your system to apply changes completely and try again 6 1 Installation troubleshooting ...

Page 45: ...ou need to do is make sure whether system has a parallel port or not from the Device Manager 1 Scanning for hardware to make sure all of hardware is installed 2 Checking LPT Port Parallel Port on the list 3 If you don t have any Printer Port on the list please ask assistance to hardware engineer of your system 6 1 Installation troubleshooting ...

Page 46: ...oftware for this device and proceed to remove 4 After uninstallation retry to install theWindows printer driver 6 1 Installation troubleshooting 4 Installed a Windows printer driver However It is not shown on my computer turning ON OFF the printer Solve the problem by manually removing the printer driver installed on the system ...

Page 47: ...of the installed SAM4S printer should be form as SAM4S ELLIXxx or SAM4S GIANT xxx Right click and delete the printer In case of Windows XP Click the Delete In case ofWindowsVista 7 8 10 Click the Remove device If the list of Printers and Faxes is not shown execute net start spooler from the Run To open Run dialog press the Windows Key with R Key ...

Page 48: ...SAM4S Printer Driver Installer 1 Delete the installer files 32bit OS Root Program Files SAM4S PrinterDriver 64bit OS Root Program Files x86 SAM4S PrinterDriver 2 Delete the shortcut of the installer 6 2 Uninstallation troubleshooting ...

Page 49: ...n the Printer properties from the Printers and Faxes In case of Windows XP Click the Properties In case ofWindowsVista 7 8 10 Click the Printer properties If the list of Printers and Faxes is not shown execute net start spooler from the Run To open Run dialog press the Windows Key with R Key ...

Page 50: ... of installed printer from the Advance tap If the Print Processor is assigning the winprint select the SAM4S ELLIXxx or SAM4S GIANT xxx 3 After that go to the General tab and click the PrintTest Page button Make sure the printer prints normally 6 3 Printing troubleshooting ...

Page 51: ...APPENDIX Testing for SAM4S printer driver using the WordPad ...

Page 52: ...er and then go further with WordPad like below Size Resolution Margins Refer to p 36 This function may be different depending on OS 2 PrintingText 1 Select the font you wish to use from the font list 2 Select the font size you wish use from the font size list 3 Type in some text into the WordPad text input area 4 Open the File menu and click on Print For fastest printing select a printer font form...

Page 53: ...o open at a drive speed of 50ms By changing the character that you input at Step 3 you can select different driver speed or open the other drawer 4 Cutting the Paper 1 Select the FontControl font from the font list 2 Set the font size to 10 3 Type in P 4 Open the File menu and click on Print 5 Bar Code Printing 1 Select the Code128 font from the font list 2 Set the font size to 10 3 Type in an A12...

Page 54: ...User Guide SAM4S Printer Series Windows Driver Installer ...

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