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Chapter 4 Getting Help
In general, once a problem arises from hardware, software or improper use. In case of any problem, check and
save error information, analyze possible causes, and perform preliminary troubleshooting with reference to the
method prescribed in “4.1 Basic inspection”. You can also contact our customer service center and provide the
collected error information. We will assist you to solve the problem as soon as possible. Refer to Section 4.2 for
specific contact information, or query our website
online so as to get the contact
information of the nearest technical support center.
4.1 Basic Inspection
You can inspect the S3302 as per the following instructions in the case of any failure in your device. Please contact
us if the failure cannot be removed.
If the S3302 series can’t be started when the Power key is pressed, check whether the power supply is
normal, whether the adapter indicator is ON and whether the power supply battery is normal. If the above items
are normal, the instrument failure may occur. In this case, contact us for repair.
If the S3302 series can’t enter the system or application procedure after start, please press
【
Preset
】
button
to restore the S3302 to a known state. If S3302 still cannot work properly, an instrument failure may occur. In this
case, contact us for repair.
Press
【
System
】
-[More 1/2]-[System Info], and you can view details about self- inspection of relevant parts.
If self-inspection fails, please press
【
Preset
】
key to restore the S3302 to a known state. If self-inspection still fails,
an instrument failure may occur. In this case, contact us for repair.
If there is something wrong with the response of S3302 touch screen, please press
【
Preset
】
key to restore
the S3302 to a known state. If it still fails, an instrument failure may occur. In this case, contact us for repair.
If the performance indicator of S3302 is abnormal, please check whether the test tools and test environment
conform to the requirements, whether the test connector is damaged and whether the performance indicator of the
test unit is normal. If there is no problem, the device will be deemed to have faults, please contact us for repair.
If S3302 fails to communicate via the LAN, firstly confirm the IP address setting of the spectrum analyzer
and check the yellow LED next to the LAN interface on the rear panel. If this indicator is off, check LAN cable and
connection. If it still fails, an instrument failure may occur. In this case, contact us for repair.
4.2 Help Information
S3302 series spectrum analyzer has the “Error Log” function. When a problem occurs, the instrument will
automatically generate an “Error Log” which will record abnormalities such as hardware, file loss and program
control operation of the instrument. The log has three levels which are prompting, warning and error for assisting
the analysis of instrument fault. The user can view the error log through
【
System
】
→ [Page Down] → [Error
Log].
In addition, our customer service support center can help you at any time. We can provide you with
comprehensive and convenient technical support and related services.
