Salsco 818, Operator'S & Parts Manual

Page: 38 / 41

O:\Manuals\818 MANUAL\818 Manual P.W. rev (2) 09-2019.doc - 38 - - 38 -
WARRANTY POLICY
Please remember to complete and return your Warranty Card and Dealer Delivery Report.
Warranty Claims will not be considered if the Warranty Card and Dealer Delivery Report have
not been returned to Salsco
.
Your Salsco Commercial or Turf Equipment product is a commercial type product and is normally manufactured and sold for commercial or industrial
use.
Salsco will, for the original purchaser, for one (1) year from the date of purchase (90 days if used for rental purposes) repair or replace, free
of charge, any SALSCO part or parts found to be defective in material, workmanship or both . Any transportation or shipping charges will be borne
by the purchaser. If, during the warranty period stated above, the product does not function properly due to defect, simply contact Salsco and follow the
Warranty Procedures included in this manual.
This warranty does not include:
•
Incidental or consequential damages and is exclusive of any implied warranties.
•
Normal maintenance parts, including, but not limited to hoses, chains, belts, filters, lubricants, etc.
•
Parts or components, which are covered under the original manufacturer warranty, including, but not limited to engines, pumps, and motors.
WARRANTY PROCEDURE
In order for Salsco to consider your warranty claims in a timely manner you must follow the simple procedures listed below:
MACHINE OR PART FAILURE
a)
Call our service department for helpful instruction on how to correct or repair the problem. Preventive maintenance will also be suggested.
b)
When ordering parts for Warranty issues, you MUST retain possession of the old parts in question until notified with respect to returning the parts to
Salsco or other disposition.
c)
Warranty Claims MUST be filed within 30-days from completion of the work performed. Contact our office for an electronic warranty claim form.
d)
Fill in all information requested on warranty claim form, a copy of which is included in this manual, (date of purchase, company name, address,
etc.). List all parts used. Make sure part numbers are correct. You can obtain these from your manual. (include good description of problem; i.e.
“leaking from spool” rather than “leaking”).
e)
It is our goal to consider and reach a disposition on each Warranty Claim within 30-days from the date that it is received. Therefore it is important
that you respond promptly to any request for further information. Claims with no response to inquiries will be closed as “
denied for lack of
response
” 90-days from the date of request.
f)
Email, Fax or Send Warranty Claim form to our Warranty Department. – Warranty on parts most often requires return of the parts that were
replaced. DO NOT DISCARD OLD PARTS UNTIL YOU HAVE RECEIVED A DETERMINATION AS TO WHETHER THESE PARTS
MUST BE RETURNED.
g)
Our Warranty Department will contact and instruct you on how to return the Parts to Salsco on an RA #. Returns MUST be made within 30-Days
from issuance of RA #.
FREIGHT CHARGES ON RETURN OF PARTS IS THE RESPONSIBILITY OF THE CUSTOMER. Normal pre-
delivery adjustments are not covered under warranty. Labor Warranties are based on reasonable time allowances as determined by Salsco, Inc. and
paid at 75% of posted labor rate.
TRAVEL TIME IS NOT REIMBURSED UNDER THE WARRANTY POLICY.
h)
Be sure to put the RA form inside the box that you are shipping back, also be sure to put on the outside of the box “Return of Goods” and the RA #.
i)
Ship returns via a traceable method such as UPS Ground Service. Be sure that the shipment is insured for the appropriate value. If uninsured parts
are lost, we cannot issue a credit.
PLEASE NOTE : Warranty forms should be filled out completely.
PREVENTIVE MAINTENANCE IS YOUR BEST INSURANCE AGAINST EQUIPMENT FAILURE. BE SURE TO READ THIS MANUAL,
ESPECIALLY THE MAINTENANCE, OPERATING AND CAUTION SECTIONS.
SALSCO, INC., 105 School House Rd.
Cheshire, CT 06410
800-872-5726, 203-271-1682
203-271-2596 (Fax)
sales@salsco.com, www.salsco.com