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Pre-installation
Installation
PumpWise guidelines
General specification
Trouble shooting
PumpWise and warranty
Pre-installation
Installation
PumpWise guidelines
General specification
Trouble shooting
PumpWise and warranty
Monday to Thursday 8.30am to 5.30pm
Friday 8.30am to 5.00pm.
PumpWise is the cornerstone of
Salamander’s support service to customers
and the means by which our customers are
guaranteed:
• Selection of the right pump for the job
– With more than 30 pumps in our
range, the PumpWise team can help
you to choose the pump that’s most
suitable to your specific installation
• The avoidance of installation pitfalls
– Due to the technical nature of our
products, it is essential that they are
fitted according to our installation
guidelines. The PumpWise team are
available to talk through any installation
questions and provide technical support
and guidance.
• A third year’s warranty FREE
– All of our pumps come with a full two
year warranty, but following installation
of your new pump, if your installer calls
our PumpWise team, resisters your
pump and runs through the system
installation you may be eligible for a
third years warranty free.
Our PumpWise commitment
Our PumpWise helpline is here to help you
and we aim to provide a support service
second to none. Installers and customers can
be sure of a speedy response to requests for
technical help, guidance and advice.
Your warranty
Salamander customers benefit from a full
two year warranty on the RSP, RGP, RHP
and ESP ranges. This warranty will operate
from the date of purchase and is subject to
the installation guidelines being followed
correctly (please refer to our Pre-Installation
Checklist, on page 2 and our Commissioning
Checklist, on page 12). This warranty can
be increased, free of charge, if the installer
contacts our PumpWise team to register the
pump and run through the installation with
our technical team. Providing the pump has
been installed according to our guidelines,
you will receive a third year’s warranty free of
charge (UK only).
Please complete and return the attached
warranty card.
Extended warranties
In addition to the three year warranty
available free of charge following the
successful installation of your pump, there is
an optional Extended Warranty Scheme (UK
only). The Extended Warranty Scheme exists
to protect customers from any unexpected or
unforeseen pump breakdowns. Participation
in the Extended Warranty Scheme is
activated by completion of an Extended
Warranty Application Form and the payment
of a nominal fee.
For further details please contact the
PumpWise team:
Telephone: 0191 516 2002
Fax:
0191 548 4445
Email: [email protected]
PLEASE NOTE: Incorrect installation may
invalidate the pump warranty. Please read
the full terms and conditions opposite.
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and warranty
0191 516 2002
To the installer
Please follow the guidelines for installation
provided in this brochure and call the
PumpWise helpline for installation advice.
Once installation has been completed
and the system has been tested to your
satisfaction, please assist the customer in
completing the prepaid Warranty Card.
Terms, conditions and warranty
1 The Scope of the Warranty
SALAMANDER PUMPED SHOWER SYSTEMS LTD
(“the company”) Warrants subject to the terms and
conditions below for the Warranty period(s) specified in
paragraph 3 that the Company shall:
Repair or replace free of charge the product(s) specified
on the Warranty card or any component part thereof
(together referred to as “the equipment”) which shall in
the opinion of the Company have proved defective by
reason only of the Company’s materials or workmanship
providing always that the Company shall be under no
obligation whatsoever under this Warranty to repair
or replace equipment which shall have been misused
modified altered or transformed in any way without
the consent in writing of the Company or if any
component or accessory shall have been replaced by a
type not specified by the Company or if the equipment
is incorrectly installed or operated or used other than as
described in the instruction manual or if any servicing
or repair of the equipment shall have been carried
out otherwise than by an authorised Company dealer
appointed by the Company (“dealer”).
The Company’s liability under this Warranty is limited
to the said repairs or replacement and shall under no
circumstances extend to any financial loss or damage
including consequential losses alleged to have been
suffered by the claimant.
Subject as provided in this warranty and except
were the equipment is sold to a person dealing as a
consumer all warranties, conditions or other terms
implied by law are excluded to the fullest extent
permitted by law.
Nothing in this warranty shall exclude liability for death
or personal injury caused by the Company’s negligence
2 Terms and conditions
This Warranty shall only be enforceable by you if the
following terms and conditions have been complied
with:
a That the pump has been installed in accordance with
the installation instructions, guidance and advice
contained within the installation and warranty guide
and/or provided by the Salamander help desk.
b You are the original purchaser of the equipment
from a dealer and not an assignee or subsequent
purchaser of the equipment.
c You must evidence the date of purchase by retaining
the original invoice from the dealer. Without such
evidence the Company reserves the right to reject
any such claims under the terms of this Warranty.
d Within 15 days of delivery of the equipment to
you the Warranty card is accurately completed and
returned to the Company.
e Within thirty days of discovery of a defect giving rise
to liability under paragraph 1 above you give notice
thereof in writing to the Company.
3 The Warranty periods
The Warranty periods referred to in paragraph 1 above
are as follows:
a Products manufactured by the Company 2 years
from date of purchase provided the warranty card is
completed and returned to the Company within
15 days of purchase.
b Products supplied by the Company, but not of the
Company’s manufacture – 1 year from date of
purchase.
c The warranty period in respect of any product
repaired or replaced under the warranty shall be part
of the above period(s) which remain unexpired.
d In the event of a claim for repairs or replacement
being made under the terms of this Warranty in the
circumstances where in the opinion of the Company
the defect has not been caused by the Company’s
materials or workmanship then the Company
reserves the right to charge the claimant at its
current hourly rates and list prices in respect of any
service engineer’s time and any replacement of parts.
e This Warranty is given in addition to and does not
affect your statutory rights as a consumer.
f This Warranty is valid and enforceable for equipment
purchased and used exclusively in the UK and The
Republic of Ireland only.
g Where the Company makes a replacement the
equipment replaced shall be returned to the
Company forthwith and shall become the property
of the Company.
h No authority has been given to any person, firm or
company to vary the terms of this Warranty.
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