MASTER
NSW | ACT
QLD
VICT | TAS | SA | NT
WA
SAL National Pty Ltd, 40 Biloela Street Villawood NSW 2163
SAL National Pty Ltd, 36 Whitelaw Place Richlands QLD 4077
SAL National Pty Ltd, 46-48 Keys Road Moorabbin Victoria 3189
SAL National Pty Ltd, 29 Beringarra Av Malaga WA 6090
| P # 02 9723 3099
| P # 07 3879 5999
| P # 03 9532 3168
| P # 08 9248 7458
9. Scan QR code to get full
installation instruction
8. Warranty
In accordance with SAL’s standard terms and conditions of sale, SAL warrant this product to be free from defects in materials and or workmanship for a period as
stated below for goods not subject to incorrect installation, maintenance, operation, mishandling, environmental, unauthorised modifications or electrical
operating conditions outside the nominated product specification as detailed in these installation instructions.
The benefits to you given by this warranty are in addition to other rights and remedies you have under law. Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Warranty term
– Residential usage (12) months, Commercial usage (12) months
7.1 How to make a claim?
Step #1
– Within 30 days of the fault discovery, please contact the original place of the SAL product purchase during standard (local) business hours, with the
following information (a) proof of purchase (b) description and quantity of the claimed fault (c) address of installation. (d) operating hours of the product.
Step #2
– It is then the responsibility of the original place of product purchase to report the matter to SAL aftersales;
Step #3
- Upon review of your claim and if the product is required to be returned to SAL for technical evaluation, then at the owners expense the product must
be returned to SAL as per the above nominated locations.
Step #4
- Pending the evaluation, the claim will be validated resulting in the product being repaired or replaced with the same or best equivalent product at
the discretion of SAL, or rejected if the product fault was found to be caused by conditions beyond the responsibility of SAL warranty obligations. Consideration
of installation, product removal, return freight and or testing fees are not the responsibility of SAL.
6. Trouble shooting
The connected load does not operate
1. Check if the connected power source and load is correct
2. Check if the settings of connected load correspond to ambient light
The sensitivity is poor
1. Please check if there is any hindrance in front of the sensor to affect it to receive the infrared signals
2. Check if the ambient temperature is too high
3. Check if the infrared source is in the desired detection field
4. Check if the installation height corresponds to the height required in the instructions
5. Check if the infrared source moving direction is crossing the sensing pattern, or toward the sensor
The sensor does not turn off the connected load automatically
1. Check if there is continual infrared source moving in the detection field
2. Check if the hold-time is set to the maximum
3. Check if the sensor is set to work at Override-On mode
3. Check the wiring if the load is connected to constant power
7. How to download App
Scan QR code or go to App store (IOS) or Google Play
(Android) to download the free PIXIE app to your smart phone.
IOS: Requires IOS 6.0 or later. Compatible with iPhone, iPad and
iPad touch
Android: Requires Android 4.4 or above, devices must support
Bluetooth 4.0 Specifications above are for reference only and
may vary without prior notice.
