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24
T
ERMS AND
C
ONDITIONS FOR
U
NITED
K
INGDOM
&
I
RELAND ONLY
In order to apply the guarantee, or for technical assistance, you should contact the Sagemcom
Helpdesk (0845 0900 316) or the retailer you purchased your equipment from. Please make sure
that you use your equipment only for the purpose for which it was designed and under normal
usage conditions. Sagemcom do not accept any liability for the equipment if used outside the
frame of its original designed purpose or any consequence that may arise from this usage.
Should any malfunction arise, the Sagemcom Helpdesk or your retailer will advise you how to
proceed.
A) General Guarantee Conditions
Your DECT phone (excluding batteries) is covered by a 24 (twentyfour) month warranty starting
on the original date of purchase. During the warranty period, Sagemcom undertakes to remedy
by repair or exchange at its own convenience, free of charge for labour and replacement parts,
any defects in the equipment, where those defects are a result of faulty workmanship.
Unless the customer has concluded with Sagemcom a maintenance contract in respect of the
equipment which specifically provides for repairs to be carried out at the customer's premises,
the repairs will not be carried out on the equipment at the customer premises.
The customer must however return the defective equipment at his/her own expense, to the
address supplied by the Sagemcom Helpdesk or by the retailer. In the case that a product needs
to be sent in for a repair, it must always be accompanied by a proof of purchase (which is not
altered, written on or in any way made illegible) showing that the product is still under guarantee.
In the case that no proof of purchase is enclosed, the Sagemcom repair centre will use the
production date as its reference for establishing the guarantee status of the product. Apart from
all legal obligatory rules, Sagemcom, do not give any Guarantee, either implicit or explicit which is
not set force in the present section, and can not be held responsible for any direct or indirect,
material or immaterial damage, either in or out of the frame of the present guarantee.
If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to an
obligatory rule applicable to consumers pursuant to their national legislation, such invalidity or
illegality shall not impair or affect the remaining provisions or parts of this guarantee. This
guarantee does not affect the Customer statutory rights.
B) Exclusions From Guarantee
Sagemcom shall have no liability under the guarantee in respect of:
Damage, defects, breakdown or malfunction due to one or more of the following:
-
Failure to properly follow the installation process and instructions for use;
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An external cause to the equipment (including but not limited to: lightening, fire, shock,
vandalism, inappropriate conditions of electrical network or water damage of any nature)
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Modifications made without the written approval of Sagemcom
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Unsuitable operating conditions, particularly of temperature and humidity
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Repair or maintenance of the equipment by persons not authorised by Sagemcom.
Wear and tear from normal daily use of the equipment and its accessories
Damage due to insufficient or bad packaging of equipment when returned to Sagemcom
Usage of new versions of software without the previous approval of Sagemcom
Work on any equipment or software modified or added without the prior written consent of
Sagemcom
Malfunctions not resulting from the Equipment or from software installed in user workstations
for the purpose of use of the equipment. Communication problems related to an unsuitable
environment including:
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Problems related to access and/or connection to the Internet such as interruptions by
access networks or malfunction of the line used by the subscriber or his correspondent
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Transmission faults (for example poor geographical coverage by radio and TV
transmitters, interference or poor line quality)
-
Local network faults (wiring, servers, workstations) or the failure of the transmission
network (such as but not limited to interferences, fault or poor quality of the network
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