Sagem MYX5-2, User Manual

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Troubleshooting
SIM LOCKED On network providers’ request, the handset can only be used with some types of SIM
cards. This message means that the SIM card you are using does not fit with the phone.
Take the SIM card out, and switch it back on. If the message SIM not present appears
on the screen, you will need to check its compatibility next to the place where you bought
it. If not, please contact your after-sales service.
No call connection Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the screen, without any network name
displayed, only emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting ; check if its
validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No receiving calls Try to make a call in order to check that the phone and the networks are operational.
Check and deactivate the permanent call forwarding (permanent call forwarding icon
displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Quality reception when calling Avoid placing your fingers on the top of the phone, where the aerial is integrated: the
phone will have to use full strength to establish a quality transmission.
Impossible to send message Check that the message centre number is correctly entered.
To do so, please select the menu Messages , select Options , select MSG centre n° and
check the number entered. Please contact your network provider to get this number.
No answer phonebox Check that the SIM card does offer this service.
Program the call to be forwarded to answer phone using the information provided by the
operator.
Check that the SIM card used offers this service. Try to make a call to check that phone
and network are operational.
Check if the answer phone number is properly configured. To do so, go to the Calls
menu, select Voicemail and check the number. Otherwise, enter your operator’s answer
phone centre number.
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