37
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
WHAT TO DO
Grinder running
continuously
•
No beans in hopper.
•
Fill hopper with beans.
•
Rotate the portafilter
to the left to stop the
auto grind, dose & tamp
function.
•
Tamping fan has been
removed.
•
Check that the tamping
fan is in position and
mounted correctly to the
drive shaft, page 31.
Espresso runs out around
the edge of the portafilter
and/or
Portafilter comes out of
the group head during an
extraction
Portafilter not inserted in the
group head correctly.
Ensure portafilter is rotated
to the right until the handle
is past the centre and is
securely locked in place.
Rotating past the centre
will not damage the silicone
seal.
•
There are coffee grounds
around the filter basket rim.
Clean excess coffee from
the rim of the filter basket
after grinding to ensure a
proper seal in group head.
•
Filter basket rim is wet or
underside of portafilter
lugs are wet. Wet surfaces
reduce the friction required
to hold the portafilter in
place whilst under pressure
during an extraction.
Always ensure filter basket
and portafilter are dried
thoroughly before filling
with coffee, tamping and
inserting into the group
head.
Issues with the Auto Start
feature
•
Clock not set or clock is set
with incorrect time.
Check that the clock and
Auto Start time have been
programmed correctly. The
LCD will display a clock
icon when the Auto Start
time is programmed.
ERR error message
on LCD
•
A major fault has occurred
and machine cannot
operate.
Contact Sage
Customer Service or go to
sageappliances.com.
