Sage Oracle SES980, Manual

Page: 26 / 28

26
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The machine is ‘On’ but
ceases to operate
• Turn machine off. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
Customer Service Centre.
Steam pouring out of
group head
• Turn machine off. Wait for
60 minutes and turn machine
back on.
• If problem persists, call Sage
Customer Service Centre.
Espresso only drips from
the portafilter spouts,
restricted flow
• Coffee is ground
too finely.
• Adjust the grind size to a higher
number to make the grind size
slightly coarser.
Espresso flows out
too quickly
• The coffee is ground
too coarsely.
• Coffee beans are stale.
• Adjust the grind size to a lower
number to make the grind size
slightly finer.
• Use freshly roasted coffee
beans with a 'Roasted On' date
and consume between 5-20
days after that date.
Coffee not hot enough • Cups not pre-heated. • Rinse cups under hot water
outlet and place on cup
warming tray.
• Milk not hot enough
(if making a cappuccino
or latté etc).
• Increase the milk temperature.
Refer to 'Adjusting Milk
Temperature', page 9.
No crema • Coffee beans are stale. • Use freshly roasted coffee
beans with a 'Roasted On' date
and consume between 5–20
days after that date.