Sage Barista Touch BES880, Quick Manual

Page: 18 / 156

18
Troubleshooting
PROBLEM POSSIBLE CAUSES EASY SOLUTION
Water does not flow
from the group head.
No hot water.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely
to lock into place.
Machine needs to be descaled. Perform descale cycle.
Coffee is ground too finely
and / or too much coffee in filter
basket and / or over tamping
and / or filter basket is blocked.
See below, ‘Espresso only drips from
the portafilter spouts or not at all’.
Espresso only drips
from the portafilter
spouts or not at all.
Coffee is ground too finely. Use slightly coarser grind.
Refer to ‘Setting the Grind Size’, page 10
and ‘Over Extraction’, page 13.
Too much coffee in the
filter basket.
Lower dose of coffee.
Refer to ‘Dosing’, page 10 and
‘Over Extraction’, page 13.
After tamping, trim the coffee dose
using the Razor
™
dose trimming tool.
Coffee tamped too firmly. Tamp between or 15–20kg of pressure.
Water tank is empty. Fill tank.
Water tank is not fully inserted
and locked into position.
Push water tank down completely
to lock into place.
The filter basket may
be blocked.
Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
If the hole(s) remain blocked, dissolve
a cleaning tablet in hot water and
soak filter basket and portafilter
in solution for approx. 20 minutes.
Rinse thoroughly.
Machine needs to be descaled. Perform descale cycle.
Water doesn’t come
through (the machine
makes loud noise).
Water tank is empty or water
level is below MIN.
Fill tank.
There is an error on
purging setting.
Perform factory reset (‘Settings’ >
‘Factory Reset’).