Safescan 2985-SX, User Manual

Page: 16 / 28

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16
Error message displayed
Solution displayed
Machine error
Machine service error
The stacker is full
Top panel is open
The back panel is open
Hopper sensor blocked
Stacker sensors are blocked
Please restart the device
Contact Safescan support: support.safescan.com
Remove all banknotes from the stacker
Close the top panel
Close the back panel
Remove banknotes and clear dust from the hopper sensor.
Remove all banknotes from the stacker and clear dust from the stacker.
MACHINE ERROR MESSAGES
Error messages
WIDTH,
LENGTH
JAM
- Check the banknote quality.
If no obvious visible issues are found, count the
banknote again and check if the problem persists.
- Remove jammed banknotes. Open top or back panel
when needed to solve the jam.
- A banknote with a non-conforming
size has been detected.
- Banknotes are jammed.
HALF
BANKNOTE - Check the banknote quality.
If no obvious visible issues are found, count the
banknote again and check if the problem persists. - An incomplete, torn or half-size
banknote has been detected.
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