Safescan 2985-SX, User Manual

Page: 15 / 28

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15
Error messages
List of rejection and error messages
A variety of messages can be
displayed. These messages can
occur during start up or during
counting. The error message screen
shows the main error, the explanation
and solution and the error message
number.
When the device detects an issue with a banknote during counting, it will stop, sound an alarm and display an error
message. Read the message and follow the instructions to solve the problem.
Error
Cause
- Banknote is suspect.
- The sensors may be dirty or blocked by
dust.
- The image or integrated UV & IR features
of banknotes may become weaker when a
banknote is old, heavily used or when it
has accidentally been washed.
SLANT
DIFFERENT
DENOMINATION
CHAINED,
DOUBLE
Solution(s)
- Count the banknote again to make sure if a suspected
banknote is detected.
- Follow the cleaning procedure.
- Check if the banknotes are dirty, damaged or worn
out.
- Make sure that the device is not in the vicinity of any
magnetic fields or devices transmitting any signal
since this may disrupt the integrated sensors.
- Ensure the banknotes are placed neatly and are
inserted centred on the hopper.
- Use the hopper guides to center the banknotes and
when counting a large stack of banknotes, guide the
notes also with your hands during counting. Please
refer to first operation.
- The hopper may be set too loose. Adjust the hopper
knob in clockwise direction. See chapter
maintenance and servicing.
- The banknotes are not being fed straight
through the machine.
- A banknote of a different denomination
than the first counted banknote has been
detected.
- Ensure that there are no banknotes stuck, folded or
glued together.
- Check the banknote quality.
If no obvious visible issues are found, count the
banknote again and check if the problem persists.
- The hopper may be set too loose. Adjust the hopper
knob in clockwise direction. See chapter
maintenance and servicing.
- More than one banknote is being fed
through the machine at the same time.
- Check the rejected stack for a different denomination.
UV, MG, IR,
IMAGE
INCOMPLETE,
IMAGE
DISTORTION,
IMAGE,
NOT
RECOGNIZED
OK
Slant banknotes
Banknotes has not been fed
straight through the machine. Place
banknotes neatly and centered
onto the hopper.
Error: D9
Main error
Explanation
Error message number
English