Author: Stuart Reading
04509-LPCT-Safend User Guide v1
Jan - 2011
16 |
P a g e
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Frequently Asked Questions
It is hoped any questions and queries have been answered by the User Guide but what
follows is a list of the
most common queries and FAQ’s.
Q.
How do I go about obtaining an authorised Trust supplied device?
A.
As mentioned in the User Guide and new USB pen drives purchased by the Trust will be
the 2Gb Kingston DataTraveler. They can be purchased via the normal IT procurement
process (i
.e. via a Business Case
– see page 3 of this User Guide
).
Q.
How do I know if my USB pen drive has been provided by work?
A.
Most USB pen drives purchased through the Trust are made by Lexar with a wide array
of sizes (usually ranging from 128Mb to 4Gb
– see page 4 of this User Guide). If this is not
the case but you are sure the pen drive is a Trust bought device then we will need to see
confirmation of this so the device can be ‘Whitelisted’ in order for it to be an authorised
device. If any new USB pen drives are purchased by the Trust they will be the Safend
compliant 2Gb Kingston DataTraveler.
Q.
What do I do if my USB pen drive is Trust bought but isn’t approved?
A.
If the device was Trust bought for your day to day duties then you will need to contact the
Servicedesk on ext. 7777 to have your USB device authorised. Proof that the device was
Trust bought maybe required to ensure only genuine devices are authorised and allowed for
use with Safend. Personal pen drives
WILL NOT
be authorised (
see page 4 of this User
Guide
).
Q.
What if I don’t have a Trust supplied pen drive and just try to use it anyway?
A.
If the device is not a Trust bought device when you attempt to use it you will see a
message stating that the device is not authorised and it will be set to read-only. Basically,
this means you can only read the data already on the device but you cannot write/save
anything to it (
see page 5 of this User Guide
). Personal pen drives or pen drives supplied by
third party companies
WILL NOT
be authorised.
Q.
Can I use my authorised and encrypted pen drive at home?
A.
Yes you can use your authorised and Safend encrypted pen drive at home or on any PC
that does not have Safend installed (e.g. another PC outside of the Trust). Encrypted
devices can be used but with a slight change to the normal process as outlined on page 11
of this User Guide. However, they cannot be used with 64-bit Windows operating systems or
with Apple Mac’s.
Summary of Contents for usb device
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