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TROUBLESHOOTING
If you have trouble using your SACKit Rock 300 we ask you to try the following solutions. If these solutions
does not fix your problem please contact our customer service at [email protected].
My SACKit Rock 300 earbuds are not connected to each other
• Try resetting your SACKit Rock 300 earbuds following the description on page 8. You can now
reconnect SACKit Rock 300 to your device by following the description found on page 6.
I experience issues with stability and connection
• Try to delete the pairing between SACKit Rock 300 and your device on the device. You do this by
accessing the Bluetooth settings on your device and choose “forget SACKit Rock 300”. Now pair
SACKit Rock 300 and your device by following the description found on page 6.
SACKit Rock 300 is not playing music while connected to my device
• If SACKit Rock 300 is not playing music even though your device shows it should be you have to
manually choose to play from SACKit Rock 300 in your device settings. Please refer to the instruction
of your device or specific app for further information.
My SACKit Rock 300 does not turn off when placed in the charging case
• If SACKit Rock 300 earbuds do not turn off when placed in the charging case the case needs to be
charged. Please turn off the earbuds manually by pressing the touch button on one of the earbuds for
5 seconds and charge your SACKit Rock 300 case.
My earbuds do not play with the same sound volume
• As SACKit Rock 300 is an in-ear headset they can be clocked with earwax and dirt. Try removing the
silicone tips from the earbuds and clean the small filter. Please follow the cleaning guide found on
page 10.
•
If it is not possible to clean the filter or this does not solve the problem, please contact our customer
service on [email protected]
My SACKit Rock 300 earbuds do not turn on when they are removed from the charging case
• Try placing the earbuds into the charging case and charge SACKit Rock 300 for minimum 2 hours
before using the earbuds .
