Black plate (1,1)
Saab 9-4X Owner Manual - 2011
Customer Information
13-1
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . 13-1
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Telephone (TTY) Users . . . . . 13-4
Program . . . . . . . . . . . . . . . . . . . . 13-4
Appointments . . . . . . . . . . . . . . 13-6
Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-7
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . 13-9
the Canadian
Government . . . . . . . . . . . . . . . 13-10
to Saab . . . . . . . . . . . . . . . . . . . 13-10
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . 13-11
Event Data Recorders . . . . . . 13-11
OnStar
. . . . . . . . . . . . . . . . . . . . 13-12
Navigation System . . . . . . . . . 13-12
Radio Frequency
Identification (RFID) . . . . . . . 13-12
Statement . . . . . . . . . . . . . . . . . 13-12
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Saab. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
Summary of Contents for 9-4X 2011
Page 6: ...Black plate 2 1 Saab 9 4X Owner Manual 2011 1 2 In Brief Instrument Panel...
Page 122: ...Black plate 68 1 Saab 9 4X Owner Manual 2011 3 68 Seats and Restraints 2 NOTES...
Page 196: ...Black plate 2 1 Saab 9 4X Owner Manual 2011 7 2 Infotainment System 2 NOTES...
Page 204: ...Black plate 8 1 Saab 9 4X Owner Manual 2011 8 8 Climate Controls 2 NOTES...
Page 266: ...Black plate 62 1 Saab 9 4X Owner Manual 2011 9 62 Driving and Operating 2 NOTES...
Page 274: ...Black plate 8 1 Saab 9 4X Owner Manual 2011 10 8 Vehicle Care 3 0 L V6 Engine...
Page 376: ...Black plate 110 1 Saab 9 4X Owner Manual 2011 10 110 Vehicle Care 2 NOTES...