Saab 9-4X 2011, Owner'S Manual

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Black plate (9,1)
Saab 9-4X Owner Manual - 2011
Customer Information 13-9
Choose a reputable repair facility
that uses quality replacement parts.
See
“ Collision Parts ” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3
‑ 36 .
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, Saab recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision
parts be original equipment parts,
either new Genuine Saab parts
or recycled original Saab parts.
Remember, recycled parts will not
be covered by the Saab vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist
on Genuine Saab parts. Remember,
if the vehicle is leased, you may
be obligated to have the vehicle
repaired with Genuine Saab parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision
policy repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to
notifying Saab.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a
recall and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or Saab.