Saab 9-4X 2011, Owner'S Manual

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Black plate (3,1)
Saab 9-4X Owner Manual - 2011
Customer Information 13-3
STEP THREE — Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, Saab wants you to be
aware of its participation in a
no-charge Mediation/Arbitration
Program. Saab has committed to
binding arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in approximately
70 days. We believe our impartial
program offers advantages over
courts in most jurisdictions because
it is informal, quick, and free of
charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
Saab Customer Assistance Centre,
1
‐ 877 ‐ 919 ‐ SAAB, or write to:
Mediation/Arbitration Program
IFS Vehicle Distributors ULC
2400 South Service Road West
Oakville, Ontario L6L 5M9
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Saab encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Saab, refer to the
addresses below.
United States
Saab Customer Assistance Center
P.O. Box 33166
Detroit, MI 48232-5166
www.saabusa.com
1-800-955-9007
Roadside Assistance:
1-800-852-9001
Canada
IFS Vehicle Distributors ULC
2400 South Service Road West
Oakville, Ontario L6L 5M9
CustomerService@saabcac.com
1-877-919-SAAB
Roadside Assistance:
1-800-567-4555
Overseas
Please contact the local Saab
Business Unit.