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Customer Assistance and Information
Reporting Safety
Defects (USA)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to noti-
fying Saab Cars USA, Inc.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds that
a safety defect exists in a group of vehicles,
it may order a recall and remedy campaign.
However, NHTSA cannot become involved
in individual problems between you, your
dealer, or Saab Cars USA, Inc.
To contact NHTSA, you may call the
toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153; go
to
http://www.safercar.gov
; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington D.C. 20590. You can also
obtain other information about motor vehi-
cle safety from
http:// www.safercar.gov.
Reporting Safety
Defects to the Canadian
government
If you live in Canada, and believe that your
vehicle has a safety defect, you should
immediately notify Transport Canada, in
addition to notifying General Motors of
Canada Limited.
You may write to Transport Canada at Box
8880, Ottawa, Ontario, K1G 3J2.
In addition to notifying Transport Canada in
a situation like this, we certainly hope you
will notify us. In Canada, please call our
Saab Customer Assistance Center at
1-800-263-1999.
Or write:
General Motors of Canada Limited
Customer Assistance Center,
1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7.
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