Realtimes Beijing Technology Co.,LTD.
www.realtimes.cn
Rtso-9003 user manual version V2.0
3
personnel to check and eliminate errors caused by misoperation as soon as possible, fill in the product
after-sale return to factory maintenance form after verification, and send it to [email protected] Mail
box, please attach the list of items to facilitate verification, so as to avoid loss and loss in the process
of express delivery. The company does not receive any delivery
Technical support and development customization
1. Scope of technical support
1) The company releases the electrical characteristics and use of industrial carrier boards and
modules;
2) Physical dimension of hardware, relevant structure diagram and line sequence definition of
specific interface;
3) Burn in verification of all BSP support packages provided by the company;
4) The company released burn environment construction, entry-level use. ;
5) Various peripheral module drivers released by the company;
6) The company's product fault diagnosis and after-sales maintenance services;
2. Scope of technical discussion
Due to the wide range of embedded system knowledge and various types of involvement, we can not
guarantee that all kinds of questions can be answered one by one. The following content is not
available for technical support, only suggestions can be provided.
1) Knowledge beyond the course published by our company;
2) Specific software program design;
3) Technical support for industrial carrier not issued by the company;
4) All kinds of driving support for industrial carrier board not issued by the company;
5) Hardware principle and drive design of peripheral module not issued by our company;
3. Technical support mode
1) Official website or email questions (recommended): http://www.realtimes.cn/cn/download.html
[email protected]
2) Official Taobao through Alibaba Wangwang consultation: https://shop340963258.taobao.com/
3) Wechat group consultation (wechat Group No. consults Taobao customer service or sales, and
Taobao purchase order No. needs to be provided for verification);
4) Technical support email: [email protected]
5) Tel: 010-84284669
4. Technical support time
Monday to Friday; 8:30-12:00 am; 1:00-17:30 PM;
The company arranges the rest according to the national legal holidays, during which it may not be
able to provide technical support, please send the problem to the technical support email. We will
reply to you as soon as possible on weekdays.
5. Complaints and suggestions
If you are not satisfied with us or have suggestions, you can send an email to yu.qin @ realtimes.cn
For feedback, please call 010-84284669 for further improvement.
6. Customized development services
The company provides the embedded operating system driver based on NVIDIA Jetson series and the
