Single Plug-in Card Matrix Switcher
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12. Contacting RTI
For news about the latest updates, new product information, and new accessories,
please visit our web site at:
www.rticorp.com
For general information, you can contact RTI at:
Remote Technologies Incorporated
5775 12th Ave. E Suite 180
Shakopee, MN 55379
Tel. (952) 253-3100
Fax (952) 253-3131
13. Service & Support
If you are encountering any problems or have a question about your RTI product, please
contact RTI Technical Support for assistance (see the Contacting RTI section of this
guide for contact details).
RTI provides technical support by telephone, fax or e-mail. For the highest quality
service, please have the following information ready, or provide it in your fax or e-mail.
Your Name
Company Name
Telephone Number
E-mail Address
Product model and serial number (if applicable)
If you are having a problem with hardware, please note the equipment in your system, a
description of the problem, and any troubleshooting you have already tried.
Please do not return products to RTI without a return authorization.