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It’s Under Control
®
CHAPTER 5 | TROUBLESHOOTING
If you are having problems with your T2-B Universal System Controller,
please read the information below before contacting technical support.
If you continue to have problems, see Chapter for more information on
contacting RTI technical support.
DISPLAY IS DIM, BLANK OR UNREADABLE
Make sure the battery pack connector is attached properly and the
battery is charged.
Try adjusting the contrast or backlight level from the Control Panel
page (Refer to Chapter 3 for more details). By nature, the contrast of
an LCD screen changes with temperature, so if the remote is cold the
display will be dark and will return to normal as it warms.
USB COMMUNICATIONS PROBLEMS
Verify that your PC is running Windows® 2000 or higher.
Verify that the T2-B USB driver was installed the first time the T2-B
was connected to your PC.
Verify that the T2-B is present in the Device Manager within the
Windows® Control Panel.
Make sure you are using the programming cable that was supplied by
RTI and that both ends are connected securely.
Make sure the PC detects the presence of the T2-B. If it doesn’t,
unplug the USB cable, wait for about ten seconds, and plug it in again.
If the download fails after some data has been transferred, try re-
sending the program.
IR CODE PROBLEMS
If you are using an IR repeater system, make sure it is working
correctly with the original OEM remote. If not, you will need to
troubleshoot the IR repeater system.
If you are still having problems, try adjusting the IR code “Minimum
Repeats” value in the Integration
™
Designer programming software.
If the IR code is executed inside a macro that contains multiple IR
codes, try inserting a small time delay before the problem code. If
there already is a delay, try increasing it.
