RSI XL600, Complete Setup And Programming Manual

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2011/11/28 E2.5 Installation Manual for XL600GPRS
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Troubleshooting
Monitoring Station is not getting ANY video but is getting signals:
Good communication between the MotionViewers and the Control Panel is key to getting successful
video to the monitoring station. During mounting of any device on your Videofied system you must
run the Radio Range/Device Locating test to ensure that the mounting location is with-in range of the
Control Panel.

Concrete, Metal and earth are some of the largest RF inhibitors and should be taken into
account when choosing mounting locations.

When running the Radio Range/Device Locating test you should have the site as close to the
same as it would be when the site is closed/no one is there, i.e. close garage doors/service
doors, etc. Device locating steps can be found on Page 17.
Devices are not
sending Video
clips
Check
Maintenance/
Display Faulty
Devices
YES
– There
are faulty
devices
NO
– There are no
faulty devices
Run
Maintenance/
Device
Locating
MotionViewers
come up with
‘Radio Problem’.
This means that
the MotionViewers
are currently not
talking with the
Control Panel.
Bring the devices
back to the Control
Panel and hit the
programming
button to force
them to sync back
with the panel.
Device Locating will test the RF
signal strength between the device
and the Control Panel. For reliable
transmission this result must be a 9/
9. This is the number of successful
pings between the device and the
Control Panel so a loss of just 1
packet could cause failure to
transmit video.
Important Note: Videofied will only automatically download the first MotionViewer video that is taken and
only if this is the primary event or reason for the panel connecting with the monitoring station. If the account
is on test you will only ever get the first video downloaded. If you are only getting the events at the station
and all tests above pass more than likely you are sending a preceding event (like an arming signal or door
contact) which will cause the video to not auto download because the video is not the primary event.
Monitoring Station is not getting any signals:
Communication between the Control Panel and the Monitoring Station is over the GPRS side of the
GSM cellular network.

You will want to check your GPRS level to see if there is an error/level is too low. You must
have a 3/5 or better for reliable transmission to the Monitoring Station. How to run the GPRS
level test and GPRS error codes can be found on page 16.

If you receive a successful GPRS level test you will want to check the panel event log for more
GPRS errors that could be occurring during the attempted transmission but after cellular
authentication.