FAQ
I get the message “SD Card Error. Please format SD card” on screen.
The SD card has been formatted in another device and the Cluster Size is not
compatible. There may also be an error on the card. Use the Setup option to re-
format the SD card from within the Dash Cam.
I get the message “Memory Card Full” on screen.
The SD card has become full as there may be too many protected files which will not
be deleted to allow for further recording to take place. Delete unnecessary files or
perform a full FORMAT upon the SD card from within the camera’s Setup Menu.
Mass Storage function does not work.
The Mass storage function will work on both Windows and Mac. Restart the PC, as
this may be required for the necessary driver to be loaded correctly. Disconnect and
reconnect the Dash Cam.
Video files cannot be played.
The video files from the duDuo e1 are saved in .MOV format, and may not be
compatible with your PC if suitable playback software is not installed.
Video Image is blurred.
Please remove the protective lens cover (if it is not yet removed), clean the camera
lens using a soft cloth, and cleaning the windshield may improve video image
quality.
Video has no sound.
Ensure that “Microphone” setting is turned ON within the Settings.
The front camera feels very hot. Is this normal?
Due to the camera’s metal construction, the camera may be hot to touch after a
prolonged exposure to direct sunlight. Please pay extra attention when touching the
front camera during hot weather season.
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