FAQ
What happens when my memory card is full?
The RSC duDuo e1 allows its user to configure the length of each video segment
(Available intervals are at 1, 3, and 5 minutes) When the memory card is full, the
earlier recorded videos will be overwritten, except for those which are protected by a
manual file lock or G-Sensor Emergency lock.
What kind of memory card can I use with the dash cam?
The dashcam requires a microSDHC/microSDXC memory card with a minimum rated
speed of Class 10 / UHS-I or above. The following SD card brands have been tested
and are compatible with our cameras: ADATA, Kingston, Patriot, and Transcend
(8GB-64GB max and must be rated class 10 or higher). Others may work, however,
these are the brands we have tested extensively in-house.
Incompatible Cards
We are unable to recommend SanDisk or Samsung branded memory cards because
after a short period of time they often become incompatible and cause disruption in
the operation of the dashcam.
The suction cup mount will not stay on my windshield.
Ensure that the protective cover (plastic film) has been removed from the suction
pad. Ensure that the locking lever is fully open when the mount is pushed on to the
windshield and then close the lever. Make sure that the glass is smooth and clean.
Do not mount to an surface that has any non-smooth effect or paint.
I cannot insert the MicroSD card.
MicroSD card are very small and require delicate use. Align the card with the
diagram shown on the dash camera and insert the card until you feel a slight spring
resistance. You then need to push the card using your finger nail until you hear a
click sound and feel a small latch. Release pressure and the card will stay retained
within the device. Use the edge of a small coin if you have difficulty.
I cannot remove the MicroSD card.
With the card previously installed, you now need to push the card further inwards
slightly, using your finger nail, until you hear and feel a small latch. Use the edge
of a small coin if you have difficulty. Release pressure and the card will spring out
sufficiently for you to take hold of it.
The screen blanks after a few minutes.
The screen saver mode has been set to ON. Change settings to OFF if required.
Default setting is off.
The battery will not charge.
Ensure the Dash Cam is connected to a reliable power source and that the supplied
Car Power Cable is being used, with the Power LED lit.
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