18
6 Troubleshooting
6
Troubleshooting
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
6.1 Accessories and Spare
Parts
6.2 Sources
Accessories and spare parts can be reordered. You can get these:
at the dirt devil online shop at
www.dirtdevil.de
or from
Z
Page 99, "International Service"
6.3 Disposal
The filter bags are made of environment-friendly materials and can de disposed of with your domestic trash.
When the appliance has reached the end of its usefulness, especially if dysfunctions recur, disable the appliance
by pulling the mains plug out of the socket and cutting off the mains lead. Dispose of the appliance according to
the environmental protection laws applicable in your country. Electrical waste must not be disposed of together
with domestic waste. Consult your local authorities or your dealer for advice on recycling.
6.4 Conditions of warranty
We grant a warranty of 24 months from the date of purchase for the distributed appliance.
Within this period we will either repair or replace the appliance or accessory (damages to accessories do not
automatically cause a replacement of the complete appliance) all defects due to manufacturing or materials at no
cost. Damages due to inappropriate use (operation on wrong voltage or type of current, connecting to unsuitable
power supplies, breakage, etc.) are exempt from warranty, as are normal wear and minor defects that only
negligibly affect the appliance's value or serviceability. Intrusions by unauthorised parties and the use of spare
parts not supplied by Royal Appliance invalidate the warranty. Consumable parts are not included in the warranty
and must be paid for!
The warranty is only valid if the date of purchase has been acknowledged by the dealer's stamp and signature on
the warranty card or if a copy of the invoice or sales slip is included with the sent-in appliance. Warranty work does
not extend the warranty period nor does it constitute a claim for a new warranty!
6.5 In case of a warranty
claim
Send us the appliance with its dust container empty and a short description of the fault in printed letters. Head your
accompanying letter with the notice "warranty claim". Send it to the following address, including the warranty card
or a copy of the purchase slip:
Z
Page 99, "International Service"
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Z
Chapter 5.1, "Switching off and retracting the power cord"
.
Problem
Possible cause
Solution
The appliance will not start
Plug is not plugged in or the appliance is not
switched on.
Insert the plug into a mains socket and switch on the appliance
Z
Chapter 4.2, "Vacuum cleaning"
.
The socket does not carry any current.
Test the cylinder vacuum cleaner at another socket which you are
sure carries current.
Power cable is damaged.
Have the cord replaced by the Royal Appliance Customer Service,
address
Z
Page 99, "International Service"
.
The cleaning result is
unsatisfactory or the
indicator "Empty dust
container" (option) lights up.
Dust container is overfilled.
Empty/clean the dust container.
Nozzle, telescopic tube or suction hose are blocked. Remove the obstacle. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
The filter is dirty.
Clean the respective filter,
Z
Chapter 5.6, "Cleaning the hygienic
exhaust filter"
or
Z
Chapter 5.7, "Cleaning the dual motor protection
filter"
.
The nozzle you are using does not suit the flooring. Change nozzles
Z
Chapter 3.3, "Using further nozzles
(accessories)"
.
The "carpet/hard floor" switch (Fig. 1/9) is in the
wrong position for the particular type of floor.
Set the "carpet/hard floor" switch to the correct position for the type
of floor,
Z
Chapter 4.2, "Vacuum cleaning"
, step 4.
The appliance makes
unusual noises.
Sucked-in objects are obstructing the air stream.
Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
NOTE:
If you were unable to solve the problem following this table, contact the Royal customer service (
Z
Page 99, "International Service"
).
Item number
Description
Contents
5020001
Dual motor protection filter
1 motor protection filter e filter holder
5020002
Hygienic exhaust filter
1 hygienic exhaust filter
M209
Turbo brush
1 turbo brush
M203
Parquet brush
1 parquet brush
V8.book Seite 18 Donnerstag, 18. November 2010 6:39 18
