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8

ERROR CONDITIONS

THE ERROR ALARM SYSTEM

The error alarm system warns of an operator error (usually pressing the wrong key for a specific type of entry) or an error when
setting a program option. When the error beep tone sounds, an "E" appears in the display and the keypad locks. An error tone
will also occur if the user tries to use a cash register function that has not been programmed yet.

To clear the "E" error, simply press the

[C]

Clear key.

NOTE: After starting a transaction, moving the Control Switch from "R1" or "R2" to another position before
completing a transaction will result in an error condition to remind you to finish and total the transaction.

Clearing an Error:

1. Press the

[C]

Clear key. The tone ends, the display clears and the keypad unlocks.

2. Determine what error was made.

3. Correct the error, continue with the transaction, finish the transaction or restart the program.

NOTE: The

[C]

Clear key also clears an incorrect entry from the display prior to pressing a registration key. Once an entry is

printed, the

[void]

key must be used to correct an error.

VOIDING ERRORS

Once an entry is printed on the tape, the

[C]

Clear key cannot be used to correct the transaction or entry. Use the

[void]

key to

correct an error just registered.

1. Voiding the Entry Just Completed:

If an incorrect entry has been made AND the transaction has not yet been completed (the

[subtotal]

or

[amount

tend/TOTAL]

keys have NOT been pressed), simply press the

[void]

key to reverse the last entry BEFORE continuing with

any other entries. The entry is reprinted with a "

VOID/CORR” message following the amount and reversed or

subtracted from the transaction.

2. Voiding an Earlier Entry:

To void an earlier entry in a previous transaction:

1. Complete and total the transaction, which includes the erroneous entry.

2. Start a new void transaction that will off-set the original transaction.

3. Press the

[void]

key.

4. Re-type the incorrect information for the first item, exactly as originally entered (with the incorrect price or other error).

5. Repeat Steps 3 and 4 for each item in the original transaction.

6. Total the transaction by pressing the

[amount tend/TOTAL]

key.

7. Then, you can start a new sale with the correct price or correct other information.

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Summary of Contents for 210DX

Page 1: ...ROY AL Thermal 210dx Electronic Cash Register Instruction Manual Printer 24 1500 Departments PLUs 10 Clerks Automatic Tax Computation 4 Tax rates Including Canadian and VAT ...

Page 2: ...ptimum productivity Here are just a few of the register s many valuable features 24 departments 1500 PLU Price Look Up settings 10 Clerk Totals Security System Choice of Journal or Customer Receipt printout Automatic tax computation for tax rate Add on Canadian Tax and VAT Up to 4 Tax Tables Department linked entry options that streamline and speed up operation Periodic management reporting system...

Page 3: ...ng Errors 14 SETTING THE DATE AND TIME 15 SETTING THE CLERK SYSTEM 16 PERCENT DISCOUNT 17 Setting a Percent Discount Rate 17 DEPARTMENT TAX STATUS 18 Tax Rate Chart 18 DEPARTMENT PROGRAMMING 19 Assigning a Department Tax Status Multiple Item Sale 19 Programming Departments as Taxable and Non Taxable 19 ZERO PRICE ENTRY SETTING 19 TEXT PROGRAMMING 20 Selecting the Text 20 Entering Texts 20 Characte...

Page 4: ...IDS 37 Voiding the Previous Entry in the Middle of a Sale 37 Voiding a Single Item 37 Voiding Multiple Items 37 REFUNDS 38 Refunding a Single Item 38 Refunding Multiple Items 38 TAX OVERRIDE TRANSACTIONS 39 Exempting Tax on an Item 39 Exempting Tax on an Entire Sale 39 Adding Tax to a Non Taxed Department 39 OTHER TRANSACTIONS 40 Registering Money Received on Account 40 Paying Money Out 40 Registe...

Page 5: ...umber 1 GETTING STARTED Important note The cash register must be first plugged in before installing the back up batteries Before you begin to operate the register or set the programs check SETTING UP AND MAINTAINING THE CASH REGISTER for installation information Review KEYPAD FUNCTIONS THE CONTROL SYSTEM and THE DISPLAY to become familiar with their operations NOTE Programs and transaction informa...

Page 6: ...ment NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may ...

Page 7: ...d do not mix alkaline standard carbon zinc or rechargeable ni cad ni mh etc batteries Properly dispose of used batteries according to the battery manufacturer s instructions or according to your local environmental regulations and disposal guidelines Never dispose of any batteries in fire The batteries may leak or explode MAINTAINING THE CASH REGISTER Never cover the cash register when turned on D...

Page 8: ...n the drawer at the start of each business day can be registered as an RA 4 ref Dual Function Coupon Subtracts the amount from an item or the sales total such as a coupon deduction Refund Subtracts an item that is returned for refund Minus key totals are shown in the management report 5 PO Paid Out Registers any money paid out or taken out of the cash drawer that is not part of a sale Paid out tot...

Page 9: ...tal Sub Total Key Used to obtain a sub total of all entries with tax added Press this key when finished entering all items of a sales transaction before collecting cash from the customer The amount shown on the display will be the sub total amount including tax if any Then collect the cash from the customer enter the total cash amount tendered and press amt tend TOTAL to complete the sale and calc...

Page 10: ... the size of each coin slot Three separators are already installed in the coin tray to create 4 slots Two additional separators are included in the box with the cash register please check the packaging thoroughly and one or both of these can be installed to create a total of 5 or 6 slots To remove a separator already installed in the coin tray lift out the removable coin tray from the cash drawer ...

Page 11: ...r left of the display during operation of the cash register These symbols identify the amount shown warn of an error condition or indicate use of the program mode They include Change Indicates the displayed amount is change due to the customer Minus Displays for a negative entry Also displays if subtotal or cash tendered total is a negative number due to a return or refund Subtotal Indicates amoun...

Page 12: ...s printed the void key must be used to correct an error VOIDING ERRORS Once an entry is printed on the tape the C Clear key cannot be used to correct the transaction or entry Use the void key to correct an error just registered 1 Voiding the Entry Just Completed If an incorrect entry has been made AND the transaction has not yet been completed the subtotal or amount tend TOTAL keys have NOT been p...

Page 13: ...ion To ensure proper memory protections batteries should be replaced with new batteries after any lengthy interruption of power once power has been restored or once a year with normal use TO INSTALL OR REPLACE BATTERIES 1 Be sure the cash register is plugged in and there is power to the machine 2 Move the control switch to the R1 or R2 position 3 Open the printer cover Figure B The battery compart...

Page 14: ...ge the printer TO INSTALL THE PAPER ROLL 1 Open the Journal Compartment Cover Remove the Journal Compartment Cover and set it aside Place paper in concaved cradle 2 Place the paper roll in the concaved cradle at the bottom of the Journal Compartment Make sure the paper feeds out from the bottom of the roll towards the front of the cash register Printer Roll Assembly 3 Grab the middle of the print ...

Page 15: ...11 __________________________________________________________________ PAGE INTENTIONALLY LEFT BLANK ...

Page 16: ...then enter it as a 5 digit number for example 10 5 should be entered as 10500 and 11 would be entered as 11000 Then press the amt tend TOTAL key For Canadian Tax users please refer to the Canadian Tax section of the manual F In these examples we will program the register to accept a zero price press 8 1 and then press the void key Please note for the next steps you will use the Department Keys whi...

Page 17: ...he PRG program mode then re do the specific program in question A new program entry will automatically override a previous entry The change will also carry through out the rest of the register programming For example if the tax percentage is changed for Tax Rate 1 after entering the new tax percentage you do NOT have to re enter or re program all of the departments linked to Tax 1 All of the taxab...

Page 18: ...this section you will find simple step by step procedures for each program Following each procedure is an example We suggest you complete the examples to become familiar with the program then reset the programs according to your own requirements Entering the Program Mode 1 Set the Control Switch to the PRG position 2 Once in the program mode you can set some or all of the programs Exiting the Prog...

Page 19: ...number representing the current date Use the format MMDDYY to enter the date NOTE Single digit numbers for months and days must be preceded by a zero 0 3 Press the NS key to store the date 4 Continue with the next program or move the Control Switch out of the Program mode Example Set a date of March 7 2014 Type Press The Display Shows The Receipt Shows 030714 NS 030714 03 07 2014 Date Format The d...

Page 20: ...ode Move the Control Switch to the PRG position 2 Type 444444 3 Press the amt tend TOTAL key 4 Enter the Clerk 1 2 3 4 etc 5 Enter the security code any 3 digit number between 001 and 999 examples 123 222 212 etc 6 Press the clerk key 7 Repeat steps 4 5 and 6 for each Clerk you want to have a security code 8 Press the C key to finish To re program a clerk number with a new security code just repea...

Page 21: ...CASH REGISTER Setting a Percent Discount Rate 1 If needed enter the program mode Move the Control Switch to the PRG position 2 Type the numbers representing the desired percentage rate NOTE Up to four digits 0 99 99 can be used For example to enter 10 type 1000 to enter 6 5 type 650 3 Press the key to store the rate 4 Continue with the next program or move the Control Switch out of the Program mod...

Page 22: ...nt key 3 Department Preset Price Optional allows you to program a price in a department key to save time when ringing up a sales entry The price will automatically ring up each time the appropriate department key is pressed Note You can have up to 4 Tax Rates in the register These are set in the next section Tax Rate Use the chart below to determine how you want a department to calculate taxes For...

Page 23: ...using the number keys be sure to include the cents for example for a 3 pre set priced item you must enter 300 If you do not wish to program a department pre set price enter 0 6 Press the appropriate DEPARTMENT key Repeat these steps for each department you will be using Example Program Department 1 as multiple item sales taxable using Tax Rate 1 and with a pre set price of 1 99 Example 0 01 check ...

Page 24: ...ou can exit the programming by pressing the C key You can exit when not having inputted the character ENTERING TEXTS There are two ways to enter characters 1 DIRECT ENTRY The normal alphabet A to Z a to z can be directly entered by the key of A N to M Z Example COKE is set to the PLU number 1000 DISPLAY 0 Normal programming mode text d P 0 1 text P L 0 0 0 1 PLU name 1000 num P L 1 0 0 0 PLU numbe...

Page 25: ...N O P Q R S 6 T U V W X Y Z 7 8 í á é Í ó ú 9 Ä Û Ö İ ű Ñ ñ DW Double width code Example FOOD is set to the department number 10 DISPLAY 0 Normal programming mode text d P 0 1 Department name 10 num d P 1 0 Department number 10 46 F Enter F 55 F O Enter O 55 F O O Enter O 44 F O O D Enter D enter d P 1 1 Fix the text Note The alphabet is displayed as follows independent of character size ABCDEFGHI...

Page 26: ...ng Amt Tend TOTAL key re prints the receipt Data to be accumulated in RAM to enable this feature is 60 lines In the event that data exceeds 60 lines only total amount is to be printed TRANSACTION TENDER Amt Tend TOTAL Print receipt Example REG 1 Mode 100 DEPT 1 1 PLU Amt Tend TOTAL Amt Tend TOTAL Re prints receipt Example REG 2 Mode 100 DEPT 1 1 PLU Amt Tend TOTAL Amt Tend TOTAL Prints first recei...

Page 27: ...ment Entry Enter amount Dept shift DEPARTMENT DEPARTMENT Multiple Department Entry Enter quantity Qty Time 0 99 Enter amount Dept shift DEPARTMENT TENDER DEPT 9 1 00T1 DEPT 10 2 00T2 DEPT 10 2 00T2 2x 3 00 DEPT 11 6 00 0 05T1 0 16T2 TOTAL 11 21 CASH 11 21 SINGLE DEPARTMENT ENTRY REPEAT DEPARTMENT ENTRY MULTIPLE DEPARTMENT ENTRY ...

Page 28: ...nt Entry Enter amount Dept shift Enter DEPT Dept shift Multiple Department Entry Enter quantity Qty Time 0 99 Enter amount Dept shift Enter DEPT Dept shift TENDER DEPT 20 1 00T1 2x 3 00 DEPT 24 6 00 0 05T1 TOTAL 7 05 CASH 7 05 SINGLE DEPARTMENT ENTRY MULTIPLE DEPARTMENT ENTRY ...

Page 29: ...le with a 100 00 of merchandise and the total for that sales transaction will be 105 00 A tax table rate is based on an approved tax table chart issued by an individual state or local municipality If programming by tax table rate then please obtain a copy of the exact tax table from your state or local tax authority and then contact Royal Customer Service for more information The tax system can be...

Page 30: ... tax percentage will be stored in memory 3 Press tax shift key 4 Enter the Tax Percentage Rate as a 4 digit number You MUST enter the rate with three digit decimal places for example if your tax rate is 8 type 8000 if your tax rate is 7 5 type 7500 if your tax rate is 9 125 type 9125 If your tax rate is over 9 999 then enter it as a 5 digit number for example 10 5 should be entered as 10500 and 11...

Page 31: ...27 PAGE INTENTIONALLY LEFT BLANK ...

Page 32: ... a department that is programmed non taxable Program PLU for OPEN PLU Price Note This procedure should only be done if you are interested in the Open PLU Price sub department option Otherwise proceed to the next section on Programming PLU Prices 1 Enter the program mode Move the Control Switch to the PRG position 2 Press the clerk key to begin programming the PLU Status 3 Type the PLU between 0001...

Page 33: ...t 1 If needed enter the program mode Move the Control Switch to the PRG position 2 Press the PLU key All the PLU s that have been programmed will print See sample printout below 3 Continue with other programming or move the Control Switch out of the PRG position ...

Page 34: ...ode of 7748 Type Press The Display Shows The Receipt Shows 7748 charge 7748 77 48 Non Print NOTE IF YOU SET A SECURITY CODE YOU WILL NOT BE ABLE TO PRINT YOUR Z MANAGEMENT REPORTS UNTIL YOUR SECURITY CODE HAS BEEN ENTERED THE PROMPT SEC CODE WILL APPEAR IN THE DISPLAY TO REMIND YOU TO ENTER THE CODE Delete a Security Code 1 Move the Control Switch to the PRG position 2 Type 0 0 0 0 3 Press the cha...

Page 35: ...31 PAGE INTENTIONALLY LEFT BLANK ...

Page 36: ...le Type Press SET CONTROL SWITCH TO PRG SETTING 2 DECIMAL PLACES 12 void ALLOWING ZERO DOLLAR PRICE ENTRIES 81 void SET DATE MARCH 7 2014 030706 NS SET TIME 3 30 PM 1530 qty time SET DISCOUNT RATE 5 500 ASSIGN TAX STATUS DEPT 1 TAXABLE 0 01 check 0 DEPARTMENT 1 DEPT 2 NO TAX 0 00 check 0 DEPARTMENT 2 SET FIXED TAX 5 5 FOR TAX RATE 1 1 tax shift 5500 amt tend TOTAL ASSIGN A SECURITY CODE OF 7748 77...

Page 37: ...100 DEPARTMENT 1 2 subtotal 3 500 amt tend TOTAL Registering a Sale with Multiple Items NOTE Up to two digits can be used for the quantity multiplied Example Multiply two items times 1 50 to Department 1 1 2 qty time 150 DEPARTMENT 1 2 subtotal 3 amt tend TOTAL Registering a Charge Transaction NOTE Charge transactions are counted and registered to the charge total in the financial report Example R...

Page 38: ...00 cash and 5 00 charge 1 1000 DEPARTMENT 2 2 1500 DEPARTMENT 2 3 subtotal 4 2000 amt tend TOTAL 5 charge MINUS KEY TRANSACTIONS Registering a Reduction Coupon NOTE Up to 7 digits can be used for the amount of the reduction Example Register a 10 reduction coupon on a 2 00 item to Department 2 1 200 DEPARTMENT 2 2 10 ref 3 amt tend TOTAL ...

Page 39: ...g a Preset Discount On The Total Sale Example Register the preset percent discount 5 to an entire transaction Note The key must already be programmed with a preset discount percentage for the following example to work 1 100 DEPARTMENT 1 2 200 DEPARTMENT 1 3 subtotal 4 5 amt tend TOTAL Using a Preset Discount on Individual Items Example Register the preset percent discount 5 on a 3 00 item to Depar...

Page 40: ... 1 50 1 1 PLU 2 subtotal 3 amt tend TOTAL Using an Open PLU Price Sub department with No Preset Price Example Register the price of 2 00 in PLU 3 1 3 PLU 2 200 PLU 3 subtotal 4 amt tend TOTAL Using an Open PLU Price Sub department with a Preset Price Example Register PLU 3 programmed with the preset price of 10 00 1 3 PLU PLU MUST press the PLU key to accept preset price of an Open Price PLU 2 sub...

Page 41: ... amt tend TOTAL NOTE To void an earlier entry or entire transaction complete the transaction then follow the directions for a void below Voiding a Single Item from Previous Sales Transaction Example Void a 1 00 item in Department 1 1 VOID 2 100 DEPARTMENT 1 3 amt tend TOTAL Voiding Multiple Items Example Void a 1 00 item in Department 1 and a 2 00 item in Department 2 1 VOID 2 100 DEPARTMENT 1 3 V...

Page 42: ... 2 100 DEPARTMENT 1 3 amt tend TOTAL Refund Multiple Items Example Refund a 1 00 item in Department 1 and a 2 00 item in Department 2 1 ref 2 100 DEPARTMENT 1 3 ref 4 200 DEPARTMENT 2 5 amt tend TOTAL Example Refund 3 items at 1 00 in Department 1 1 ref 2 3 qty time 3 100 DEPARTMENT 1 4 amt tend TOTAL ...

Page 43: ... to be exempted tax shift 2 200 DEPARTMENT 1 3 100 DEPARTMENT 1 4 amt tend TOTAL Exempting Tax on an Entire Sale Example Exempt tax on the entire sale registered to Department 1 preset at 5 5 fixed tax rate 1 1 300 DEPARTMENT 1 2 500 DEPARTMENT 1 3 1 tax shift 4 amt tend TOTAL Adding Tax to a Non Taxed Department Example Add Tax Rate 1 preset at 5 5 fixed tax rate to a 1 00 item registered to Depa...

Page 44: ...ade prior to or after any operation The identification is not added to the management report or totals and is NOT retained in the memory of the cash register Example Assign the ID number 12345 to a transaction 1 12345 NS 2 100 DEPARTMENT 1 3 amt tend TOTAL Registering a No Sale NOTE This operation simply prints a no sale receipt This is to track if the cash drawer was opened for some reason beside...

Page 45: ...n it cannot be duplicated so be sure to have plenty of paper in the register 1 Set the Control Switch to either the X or Z position 2 Press the amt tend TOTAL key NOTE If a security code has been assigned be sure to enter the security code before pressing the amt tend TOTAL key TO CLEAR THE GRAND TOTAL 1 Set the Control Switch to the PRG Program Mode position 2 Type 2 type 0 then press R A After t...

Page 46: ...lculated for the management reports System Balance 1 24 DEPARTMENTS NET SALES MINUS SALES TOTAL RETURN TOTAL VOID TOTAL GROSS SALES NET SALES PREVIOUS GRAND TOTAL ENDING GRAND TOTAL Media Balance NET SALES CHECK CHARGE RECEIVED ON ACCOUNT PAID OUT PAYMENTS OUT CASH IN DRAWER ...

Page 47: ..._____________________ Clerk Report Clerk Reports can be taken in either the X or Z position Remember if the PLU Report is taken in the Z position the totals will be reset to zero after the report is completed 1 Move the Control Switch to the X or Z position as desired 2 Press the clerk key 3 The Clerk Report will print The Clerk Report will print the total number of items sold and the total dollar...

Page 48: ...s programmed Press the C key to clear the error Then enter the manager s security code press the amt tend TOTAL key and continue with the operation 5 If the register still does not function use the Full System Clear Procedure CAUTION The Full System Clear Procedure erases all transaction data AND all programming from the memory A Turn the control slide switch to the OFF position B Remove the memor...

Page 49: ...e cash register PRG 3 Tax System Number void 1 digit 1 Enter the Program Mode Move the Control Switch to the PRG position 2 Type 3 then type the setting number for the tax system desired 0 USA Tax 1 Canadian Tax 2 VAT Tax 3 Press the R A key For USA tax programming please see Page 21 For VAT tax programming please see Page 43 For Canadian tax see Page 44 Tax Status Number Condition 00 Non Taxable ...

Page 50: ...programmed To choose the VAT Tax System please complete the following a Enter the Program Mode Move the Control Switch to the PRG position Step 1 Type 3 type 2 then press the void key to set the register for VAT Tax System Step 2 Program the VAT Tax Rate as follows TAX tax shift TAX RATE amt tend TOTAL 1 4 0 99 999 Example Program a VAT Tax 1 rate as 15 1 If needed enter the Program Mode Move the ...

Page 51: ... exempted below a certain amount for example any amount below 4 00 is exempt from PST tax If there is no non taxable limit simply skip this step in brackets in the procedure above CANADIAN TAX METHOD 1 GST Tax 7 PST Tax 8 GST PST Tax Both 7 and 8 calculated on the net amount 1 Program Tax 1 as 7 1 tax shift 7000 amt tend TOTAL 2 Program Tax 2 as 8 2 tax shift 8000 amt tend TOTAL 3 Link Tax 1 7 GST...

Page 52: ...ax shift 7000 amt tend TOTAL 2 Program Tax 2 as 8 2 tax shift 8000 amt tend TOTAL 3 Program Tax 3 as 8 3 tax shift 8000 amt tend TOTAL 4 Link Tax 1 7 GST to the desired Department key 001 check 0 DEPARTMENT KEY 5 Link Tax 3 8 PST to the desired Department key 003 check 0 DEPARTMENT KEY 6 Link both Tax 1 GST and Tax 2 PST to the desired Department key 005 check 0 DEPARTMENT KEY 7 Program for tax on...

Page 53: ...tray S11303020LF Replacement 4 Slot Coin Tray S11302930LF Coin Tray Slot Divider Plastic Separator 11302920LF Duplicate Cash Drawer Journal Lock Key Set Key 515 set of 2 keys 47300511 Thermal Paper 013129 Owner s Manual Shipping Handling is not required when ordering this item only 210DXIM0513A Call toll free at 1 888 261 4555 or visit our website at www royal com ...

Page 54: ... casualty accident neglect abuse abnormal use misuse or battery leakage damages THERE ARE NO OTHER EXPRESSED WARRANTIES EXCEPT AS STATED HEREIN AFTER THE PERIOD OF EXPRESSED WARRANTY SET FORTH HEREIN THERE ARE NO EXPRESSED OR IMPLIED WARRANTIES AND THOSE EXCLUDED INCLUDE THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Royal shall NOT be liable for CONSEQUENTIAL DAMAGES resulting from...

Page 55: ...229 US 1 888 266 9380 Canada 01 800 849 4826 Mexico Copyright Royal Consumer Information Products Inc 2013 All Right Reserved 210dxim0413A ROYAL Consumer Information Products Inc 1160 US Highway 22 East Suite 301 Bridgewater NJ 08807 Made in Malaysia ...

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