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5. Warranty
5.1 Scope
ROWI grants the owner of this product a warranty of 24 months from the date of
purchase. Material or production defects shall be rectified free of charge by the
ROWI Service Centre within this period.
Defects that are not due to material or production faults are excluded from the
warranty, e.g.
P
Transport damage of any kind
P
Faults due to incorrect installation
P
Faults due to improper use
P
Faults due to incorrect handling
P
Faults due to improperly performed repairs or attempts at repair by persons
and/or companies not authorized by ROWI
P
Normal wear resulting from operation
P
Cleaning of component
s
P
Adaptation to different national, technical or safety-relevant requirements,
if the product is not used in the country for which it has been technically
designed and manufactured.
Moreover, we cannot accept any warranty for appliances whose serial number is
falsified, altered or removed. A warranty claim shall also expire if parts are inte-
grated in the appliance, which are not approved by ROWI GmbH.
Claims extending beyond the free fault rectification, e.g. damage compensation
claims, are not covered by the scope of the warranty.
5.2 Processing
If problems occur during operation of your ROWI product, please proceed as
follows:
1. Read the operating instructions
Most malfunctions are caused by incorrect operation. Therefore first consult
the operating instructions in the event of a malfunction. Chapter 4.4 contains
corresponding information on troubleshooting.
2.
Service
Form
To make the service processing easier,
please carefully fill out the service form
enclosed with the product before contacting the ROWI Service Centre. This
means you have all requisite information within convenient access.
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