TROUBLESHOOTING
If you experience any problems with the ROSSWAN PURE device,
please refer to below information to try to resolve it.
YOUR QUESTION
HOW TO TROUBLE SHOOT
If ROSSWAN PURE device
does not turn on.
•
Make sure that the power supply is plugged properly
into ROSSWAN PURE device and the electrical outlet.
•
Make sure that the power outlet has power.
If ROSSWAN PURE device
does not trigger a pulse.
•
Verify there is full contact with the skin. The trigger
button will activate a flash pulse only when the device
is in full contact with the skin.
•
Verify that the area you are trying to treat is not too
small, curved or bony to treat. You should get the
whole treatment window to touch the treatment area
(try to pull the skin flat).
*Note:
•
In case of dirt debris is stuck on the treatment window, you should
clean the treatment window according to the cleaning section.
•
If you can't get the area clean, contact our Customer Service. In case
of a delay in pulse after repositioning the device on different
treatment area, you should consider working on cooler environment.
The device may pulse at a slower rate in a warm environment.
•
In case of a general error, reset the device
–
unplug the power cord
from the electrical outlet on the wall, wait 10 seconds and then
reconnect it.
If you still have problems with your device, please contact our
customer service.
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