![Ross NK RCP-NKM User Manual Download Page 53](http://html1.mh-extra.com/html/ross/nk-rcp-nkm/nk-rcp-nkm_user-manual_1488797053.webp)
RCP-NKM User Guide (v3.0)
Troubleshooting • 6–1
Troubleshooting
Table 6.10 Troubleshooting
Problem
Cause
Action
I am stuck on a menu
with no way back
A return loop was not set
up when the menu was
defined.
Return to the Home menu as outlined in “
RCP-NKM is not
responding to DashBoard
Information stored in the
RCP-NKM has been
corrupted.
Try the following until the RCP-NKM responds:
• Power cycle the RCP-NKM
• Send the default document to the RCP-NKM
The RCP-NKM is not
switching correctly
The NK Series devices
are not set up correctly to
operate with or without
virtual routing.
Set up the devices with virtual routing enabled or disabled, as
required (see “
Setting Up Virtual Routing and Resource
I get a
PROT BRKWY
ERR
when the
PROTECT
button is
pressed
At least one crosspoint
across the router levels
defined in the current
breakaway does not exist.
Determine which level is causing the breakaway warning,
then:
• connect the source and destination equipment so that the
particular crosspoint will work, or
• remove the router level from the breakaway definition.
The RCP-NKM takes a
long time for switch
response to be displayed
The current breakaway is
trying to switch a level
when there is no router
configured for that level
Ensure the current breakaway only includes levels matching
connected routers
The display briefly
indicates
NO RESP
The RCP-NKM times out
while waiting for
response from router/s
Increase the
Comms Retry Delay
configuration item. Refer
to “
Setting the Retry Time for a Switch Failure
21.
Summary of Contents for NK RCP-NKM
Page 1: ...RCP NKM User Guide...
Page 6: ......
Page 10: ...1 2 Introduction RCP NKM User Guide v3 0...
Page 14: ...2 4 RCP NKM Overview RCP NKM User Guide v3 0...
Page 54: ...6 2 Troubleshooting RCP NKM User Guide v3 0...
Page 56: ...7 2 Hexadecimal to Router Level Conversion RCP NKM User Guide v3 0...