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HDC-8223 User Manual (Iss. 01)

Troubleshooting • 6–1

Troubleshooting

In This Chapter

This chapter provides general troubleshooting information and specific symptom/corrective
action for the HDC-8223 and its remote control interface. The HDC-8223 card requires no
periodic maintenance in its normal operation; if any error indication occurs, use this chapter to
correct the condition.

The following topics are discussed:

• Error and Failure Indicator Overview
• DashBoard Status/Error Indicators and Displays
• Basic Troubleshooting Checks
• Processing Error Troubleshooting
• Troubleshooting Network/Remote Control Errors

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Summary of Contents for HDC-8223

Page 1: ...HDC 8223 HD Down Converter and Distribution Amplifier User Manual...

Page 2: ...eople that make things happen At Ross our employees are a special group Our employees truly care about doing a great job and delivering a high quality customer experience every day This code of ethics...

Page 3: ...in a retrieval system or transmitted in any form or by any means mechanical photocopying recording or otherwise without the prior written permission of Ross Video While every precaution has been taken...

Page 4: ...t avoided may result in major or minor equipment damage or a situation which could place the equipment in a non compliant operating state ESD Susceptibility This symbol is used to alert the user that...

Page 5: ...ith the essential requirements and other relevant provisions of CE Directive 93 68 EEC INTERNATIONAL This equipment has been tested to CISPR 22 1997 along with amendments A1 2000 and A2 2002 and found...

Page 6: ...ural resources Ross Video encourages you to use the appropriate take back systems These systems will reuse or recycle most of the materials from your end of life equipment in an environmentally friend...

Page 7: ...1K0 Ogdensburg New York Canada USA 13669 0880 General Business Office 1 613 652 4886 Fax 1 613 652 4425 Technical Support 1 613 652 4886 After Hours Emergency 1 613 349 0006 E mail Technical Support t...

Page 8: ......

Page 9: ...ore You Begin 2 2 Static Discharge 2 2 Unpacking 2 2 Installing the HDC 8223 2 3 Rear Modules for the HDC 8223 2 3 Installing a Rear Module 2 3 Installing the HDC 8223 2 4 Cabling for the HDC 8223 2 5...

Page 10: ...d Captioning Tab 5 12 Reticules Tabs 5 13 Basic Tab 5 13 Advanced Tab 5 14 Output Audio Routing Controls Tab 5 15 Embedded Output Tab 5 15 Analog Output Tab 5 15 Downmixer Tab 5 16 Audio Delay Tab 5 1...

Page 11: ...r Terminal Equipment family of products backed by Ross Video s experience in engineering and design expertise since 1974 You will be pleased at how easily your new HDC 8223 fits into your overall work...

Page 12: ...and timecode closed captioning conversion from packet based timecode formats and CEA608 708 HD formats to SD VITC based waveform timecode and line 21 closed captioning available on both SDI and analog...

Page 13: ...over to the alternate secondary input Failover is simple signal presence check only Video Processor The HDC 8223 provides full color processing control luma gain and lift chroma saturation and color p...

Page 14: ...the card for supported timecode formats and convert the timecode to either or both ATC_VITC or VITC waveform with selectable odd even field line number control ATC_VITC and VITC waveform outputs are...

Page 15: ...invert control Peak responding DashBoard bar graph level meters are also provided The processor function provides group enable disable and de embedding of the 16 channel embedded audio SDI input A bu...

Page 16: ...23 full rear module Figure 1 3 Functional Block Diagram R2 8223 Rear Module EQ RECLOCK HD SD SDI In A EQ RECLOCK HD SD SDI In B RCLK Copy 1 RCLK Copy 2 RCLK Copy 3 RCLK Copy 4 DESERIALIZE AUDIO DE EMB...

Page 17: ...odule EQ RECLOCK HD SD SDI In A EQ RECLOCK HD SD SDI In B RCLK Copy 1 RCLK Copy 2 DESERIALIZE AUDIO DE EMBED AUDIO ROUTING BULK DELAY OFFSET DOWN MIXER AUDIO EMBED AUDIO DAC ANLG Out 1 ANLG Out 3 ANLG...

Page 18: ...unless otherwise noted openGear frame refers to the DFR 8321 series and OG3 FR series frames and any available options unless otherwise noted Operator and User refer to the person who uses HDC 8223 R2...

Page 19: ...his Chapter This chapter provides instructions for installing the Rear Module s for the HDC 8223 installing the card into the openGear frame and cabling details The following topics are discussed Befo...

Page 20: ...npack each HDC 8223 you received from the shipping container and ensure that all items are included If any items are missing or damaged contact your sales representative or Ross Video directly ESD Sus...

Page 21: ...of the frame 2 Remove the Blank Plate from the slot you have chosen for the HDC 8223 installation If there is no Blank Plate installed proceed to the next step 3 Install the bottom of the Rear Module...

Page 22: ...ly align the card edges with the slots in the frame 3 Fully insert the card into the frame until the rear connection plus is properly seated in the Rear Module 4 Verify whether your label is self adhe...

Page 23: ...configured as analog composite or SD SDI Figure 2 2 R2C 8223 Cabling Overview The HDC 8223 can also be used with the R2C 8223 Full Rear Module Each rear module occupies two slots and accommodates one...

Page 24: ...le Figure 2 4 Figure 2 4 Connector Wiring for Rear Module Input Sockets 2 Use a tweaker screwdriver to tighten the corresponding capture screw 3 Repeat steps 1 and 2 for each wire on each connector 4...

Page 25: ...here are two methods for monitoring the HDC 8223 via DashBoard or using the LEDs and switches on the card edge This chapter provides a general overview of the controls available on the card edge of th...

Page 26: ...descriptions Table 3 1 LEDs on the HDC 8223 LED Color Display and Description COM Flashing Blue When flashing this LED indicates that the HDC 8223 is receiving control message from DashBoard REF Blue...

Page 27: ...ing DashBoard ancillary data line locations and ranges and notes on some of the specific features of the HDC 8223 The following topics are discussed Control and Display Descriptions Using DashBoard An...

Page 28: ...overview of how navigation is performed between cards function submenus and parameters Figure 4 1 Function Submenu Parameter Submenu Overview HDC 8223 Submenu A Parameter 1 Parameter 1 Parameter 2 Par...

Page 29: ...ld the Tree View not display the HDC 8223 card To access a card in DashBoard 1 From the Tree View expand the node for the openGear frame your cards are installed in A list of cards installed in the fr...

Page 30: ...10 Note 2 Dolby Metadata 13 Note 2 13 Note 2 SDI VITC Waveform 14 16 Note 2 Closed Captioning 21 locked 10 Note 2 Notes 1 The card does not check for conflicts on a given line number Make certain the...

Page 31: ...tion within an HD SDI stream Figure 4 3 Example VANC Line Number Allocation Corrected CARD 1 CARD n ATC_VITC 9 8 CC 10 Dolby Metadata 13 CC 10 ATC_VITC 9 8 Dolby Metadata 13 AFD 18 Conflict between AT...

Page 32: ...Priority drop down lists to include ATC_LTC timecode data as a choice This extracts ATC_LTC timecode data from the incoming video Figure 4 7 is an example B of providing both SDI ATC_VITC and VITC wa...

Page 33: ...ple even though an ATC_LTC could be available to substitute for ATC_VITC not being present the HDC 8223 will refer to no timecode output since the choice of Disable Output out prioritizes ATC_LTC with...

Page 34: ...s contained in the packet header to make the determinations listed in Table 4 2 Refer to CEA 708 B for more information Note When receiving HD SDI both CEA 608 and CEA 708 are supported with CEA 608 a...

Page 35: ...ion of the reticule overlay markers to be applied to the output video Sizing and other characteristics for each type of marker can be set Figure 4 11 Typical Reticule Overlay Marker Insertions Overlay...

Page 36: ...audio input source to be embedded in the corresponding embedded output channel from the choices in Table 5 14 on page 5 15 Channel Mute Invert and Gain Controls Provides mute and phase invert channel...

Page 37: ...nnel content less predominate in the overall mix Audio Delay Controls Delay control adds bulk all four groups audio delay from any video delay net audio delay offset setting adds delay in addition to...

Page 38: ...ware upload 1 Access a firmware upgrade file from a network computer by clicking Upload at the bottom of DashBoard 2 Browse to the location of the firmware upgrade file 3 Select the desired file and c...

Page 39: ...D The Video Payload ID feature allows where applicable the display of payload identification in accordance with SMPTE 352M Scaler The Scaler features provides aspect ratio controls including Horizonta...

Page 40: ...4 14 Operation HDC 8223 User Manual Iss 01...

Page 41: ...ashBoard for your card Default parameters are noted with an asterisk This chapter contains the following information Status Tabs Input Video Tab Output Video Tab Scaler Tab Video Alignment Tab Timecod...

Page 42: ...Reference Indicates the reference signal used by the HDC 8223 Log Status Reports the last saved log message Card Voltage V Measured input voltage Card Power W Calculated power of the HDC 8223 Card Te...

Page 43: ...rrespondingly SDI IN A or SDI IN B SDI B Failover A to B Sets main path preference of SDI IN A If SDI IN A goes invalid SDI IN B is used If SDI IN A goes valid again failover automatically reverts to...

Page 44: ...ems Tab Title Item Parameters Description Output Routing Output CVBS For each of the four coaxial video output connections provides independent selection of setting the port as an SD SDI video output...

Page 45: ...Defined settings Buttons allow standard ARC presets to be applied to output video For any setting using the Horizontal or Vertical controls allow user custom settings Pressing any of the preset butto...

Page 46: ...Item Parameters Description Reference Off Selects the timing to which the card s output video is measured against Input Video Reference Reference Alignment read only ms Shows in near real time millise...

Page 47: ...al formats and internal Free Run in the event the preferred source is unavailable Selects the preferred format to be used in descending order i e Source Priority 2 selects the second most preferred fo...

Page 48: ...waveform is inserted If only one output line is to be used set both controls for the same line number SD VITC Waveform Insertion Enabled Only affects VITC waveform inserted or copied to a new line nu...

Page 49: ...tion can only be applied when card is outputting Free Run timecode as reported by the Output Status field displaying Free Run Free Run Seconds If failover to Free Run occurs due to loss of external ti...

Page 50: ...s on SDI Detected Indicates SDI input is marked with SMPTE 352 M package Not Detected Indicates SDI input is not marked with SMPTE 352 M package other fields remain blank in this mode Video Payload ID...

Page 51: ...Tab Title Item Parameters Description Luma Gain 0 200 Adjusts gain percentage applied to Luma Y channel Range in 1 steps Unity is at 100 Luma Lift 100 to 100 Adjusts lift applied to Luma Y channel Ra...

Page 52: ...present in the video signal Disabled Captioning Rejected Due to x Refer to the section Troubleshooting on page 4 8 for details Caption Service is Marked as Inactive Indicates bit in packet from upstre...

Page 53: ...or other markers described below can be inserted Reticule Size locked Custom Safe Action Area control is customized using the options in this tab SAA Disable Disables safe action area graticule insert...

Page 54: ...tion Center Height 0 100 Controls height of vertical line percentage of 4 3 outputted image area Center Width 0 100 Controls width of horizontal line percentage of 4 3 outputted image area Horizontal...

Page 55: ...ed Out Ch Emb Ch Selects the specified audio input source to be embedded in the corresponding embedded output channel Tone Downmixer Mute Mutes the corresponding channel Invert Inverts the correspondi...

Page 56: ...er Channel Input Silence Emb Left Surround Channel Input Silence Emb Right Surround Channel Input Silence Emb Center Mix Ratio 80 to 20a a The default value is 0 Adjusts the attenuation ratio of cente...

Page 57: ...ing all card settings with the saved preset Load Defaults Load Restores factory default settings Firmware Upgrade Controls Automatically Reboot After Upgrade Selected Allows a selected firmware versio...

Page 58: ...in device operating safe parameters and can be allowed by setting the Thermal Shutdown control to Disable However the disable override setting should be avoided under normal conditions to ensure maxim...

Page 59: ...remote control interface The HDC 8223 card requires no periodic maintenance in its normal operation if any error indication occurs use this chapter to correct the condition The following topics are d...

Page 60: ...indications Depending on how the HDC 8223 card is being used i e standalone or network controlled through DashBoard check all available indications in the event of an error or failure condition The de...

Page 61: ...nnecting to the frame or LAN all controls are grayed out in the Device View right hand side of window Gray indicator icon in Card Access Navigation Tree pane shows card s are not being seen by DashBoa...

Page 62: ...ther the frame power supply connections or the HDC 8223 card itself is defective If display shows excessive power being consumed refer to the chapter Specifications on page 7 1 the HDC 8223 card may b...

Page 63: ...to appropriate HDC 8223 video input Make certain BNC cable connections between frame rear module for the HDC 8223 and signal source are OK The HDC 8223 shows yellow indicator for input channel set up...

Page 64: ...twork Remote Control Errors Should any problem arise with this product that was not solved by the information in this section please contact Ross Video Technical Support Refer to the section Contact U...

Page 65: ...ons 7 1 Specifications In This Chapter This chapter provides the technical specification information for the HDC 8223 Note that specifications are subject to change without notice The following topics...

Page 66: ...f Outputs Up to four SD SDI outputs via selector mux Impedance 75 Return Loss 15dB at 5MHz 270MHz Signal Level 800mV 10 DC Offset 0V 50mV Jitter SD 0 2UI all outputs Overshoot 0 2 of amplitude Pre Pro...

Page 67: ...HDC 8223 User Manual Iss 01 Service Information 8 1 Service Information In This Chapter This chapter contains the following sections Troubleshooting Checklist Warranty and Repair Policy...

Page 68: ...the frame and any associated peripheral equipment for signs of trouble 2 Power Check Check the power indicator LED on the distribution frame front panel for the presence of power If the power LED is n...

Page 69: ...his User Manual provides all pertinent information for the safe installation and operation of your openGear Product Ross Video policy dictates that all repairs to the HDC 8223 are to be conducted only...

Page 70: ...Notes...

Page 71: ...Notes...

Page 72: ...trade show information Visit Us Visit our website for Company information and news Related products and full product lines Online catalog Testimonials Technical Support Telephone 1 613 652 4886 After...

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