Ross GearLite CMA-9011-R, User Manual

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19 • Service Information (Iss. 05)
Service Information
Warranty and Repair Policy
The GearLite CMA-9011-R is warranted to be free of any defect with respect to
performance, quality, reliability, and workmanship for a period of THREE (3)
years from the date of delivery to the customer. In the event that your GearLite
CMA-9011-R proves to be defective in any way during this warranty period,
Ross Video Limited reserves the right to repair or replace this piece of
equipment with a unit of equal or superior performance characteristics.
Should you find that this GearLite CMA-9011-R has failed after your warranty
period has expired, we will repair your defective product should suitable
replacement components be available. You, the owner, will bear any labor and/
or part costs incurred in the repair or refurbishment of said equipment beyond
the THREE (3) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special,
incidental, or consequential damages (including loss of profits) incurred by the
use of this product. Implied warranties are expressly limited to the duration of
this warranty.
This GearLite CMA-9011-R User Manual of our Digital Products line provides
all pertinent information for the safe installation and operation of your GearLite
Product. Ross Video policy dictates that all repairs to the GearLite
CMA-9011-R are to be conducted only by an authorized Ross Video Limited
factory representative. Therefore, any unauthorized attempt to repair this
product, by anyone other than an authorized Ross Video Limited factory
representative, will automatically void the warranty. Please contact Ross Video
Technical Support for more information.
In Case of Problems
Should any problem arise with your GearLite CMA-9011-R, please contact the
Ross Video Technical Support Department. (Contact information is supplied at
the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well
as specific shipping instructions, should you wish our factory to repair your
GearLite CMA-9011-R. If required, a temporary replacement module will be
made available at a nominal charge. Any shipping costs incurred will be the
responsibility of you, the customer. All products shipped to you from Ross
Video Limited will be shipped collect.
The Ross Video Technical Support Department will continue to provide advice
on any product manufactured by Ross Video Limited, beyond the warranty
period without charge, for the life of the equipment.