UltraLink E-Series Manual
58
Known issues
■
After adding a new Tx device and configuring it using UltraLink Device Manager software, it can take
up to 45 seconds for the new Tx device to appear in the OSD as an available connection option for the
Rx.
■
USB – Switching while using USB 2.0 devices (i.e. USB keys, hard drives, scanners, etc.) isn’t
supported and may result in lost data or devices (need to unplug/replug device to redetect). We
recommend stopping all USB 2.0 transfers before switching.
■
USB – Loss of connection between a Tx and an Rx (power interruption, network failure or fiber failure)
while doing USB 2.0 transfers may result in lost devices (need to unplug/replug device to redetect) or
lost data.
■
Firmware Updater – When the Updater has completed, a message may appear stating that not all
UltraLink Series devices were properly updated. If this occurs, close the updater and re-launch it. If
the devices report that they need an update, proceed with the update. If the update fails again, please
contact Rose Technical Support.
■
After updating your firmware, one of the displays connected to your Rx may be lost. To fix this, we
recommend you turn off the monitor and then turn it on again.
■
After rebooting your Tx or Rx, one of your displays may be lost. To fix this, we recommend you turn
off the monitor, and then turn it on again.
■
Point-to-point mode – When rebooting your source system or host system, the connection between the
Tx and Rx devices may be lost. To fix this, we recommend you use the Refresh connection option in
the OSD.
■
Wake-on-LAN – PCIe transmitter cards support wake-on-LAN.
■
Wake-on-LAN – When using the wake-on-LAN feature with a PCIe transmitter card installed in HP
Z440 workstations, the devices may become unresponsive and require the system to be rebooted.
Aggregator mode compatibility
1 While using USB switching, the mouse position is limited to the first display.
2 While using USB switching with a 4x1 monitor layout, the mouse pointer is visible on all four displays.
3 Certain limitations may occur (for example, the mouse pointer may disappear).
Operating
system
Single
monitor
Multiple monitors
Independent mode
Stretched mode
Switch via
mouse
Switch via
keyboard
Switch via
mouse
Switch via
keyboard
Only primary
stretched
desktop
Windows 7
1
Yes
Windows 10
version 16xx
2
Yes
Windows 10
version 18xx
3
Yes
Linux
version 18.04
Yes
macOS
version 10.13.6
Yes
N/A
Summary of Contents for UltraLink E Series
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