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UltraLink E-Series Manual

Maintenance and Repair

The products do not contain any internal user-serviceable parts. In the event a Unit needs repair or

maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an

authorized repair center. This Return Authorization number must appear on the outside of the shipping

container.

See Limited Warranty for more information.

When returning a Unit, it should be double-packed in the original container or equivalent, insured and

shipped to:

Rose Electronics

Attn: RA__________

10707 Stancliff Road

Houston, Texas 77099 USA

Technical Support

If you are experiencing problems, or need assistance in setting up, configuring or operating your products

consult the appropriate sections of this manual. If, however, you require additional information or

assistance, please contact the Rose Electronics Technical Support Department at:

Phone : (281) 933-7673

E-mail : [email protected]

Web: www.rose.com

Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.

Please report any malfunctions in the operation of the products or any discrepancies in this manual to the

Rose Electronics Technical Support Department.

Summary of Contents for UltraLink E Series

Page 1: ...UltraLink E Series KVM IP System Installation and Operation Manual 10707 Stancliff Road Houston Texas 77099 Phone 281 933 7673 tech support rose com ...

Page 2: ...ss or damage in transit to prepay shipping charges to the warranty service location and to use the original shipping container or its equivalent You must call for a return authorization number first Under no circumstances will a unit be accepted without a return authorization number Contact an authorized repair center or Rose Electronics for further information ALL EXPRESS AND IMPLIED WARRANTIES F...

Page 3: ... Connecting local access to the transmitter appliance 18 Connecting your displays and devices to the receiver appliance 19 Connecting USB Devices 19 Connecting DisplayPort video 19 Connecting audio and serial 19 Connecting power to the UltraLink transmitters and receivers 20 PCIe Transmitter Card power 20 Transmitter and receiver power 20 Connecting network cable point to point and networked modes...

Page 4: ... problems and solutions 44 Safety 46 Maintenance and Repair 48 Technical Support 48 Appendix A Specifications 49 Appendix B Part Numbers 51 Appendix C Firewall requirements 51 UltraLink E Series Device Manager software 51 UltraLink E Series firmware updater 51 UltraLink E Series network firewall requirements 52 UltraLink E Series accessing your Windows firewall settings 52 Adding rules to your Win...

Page 5: ...ance to display 19 Figure 20 Audio and serial connections from receiver appliance to audio device 19 Figure 21 PCIe 2 port transmitter card with fiber 20 Figure 22 UltraLink E series units in point to point mode 21 Figure 23 UltraLink E series units in networked mode 21 Figure 24 Screen showing initial point to point mode not enabled 22 Figure 25 Screen showing select operation mode for enabling p...

Page 6: ...iver Appliance Power and status LEDs 11 Table 7 Transmitter and Receiver Appliance LAN 1 network LEDs 12 Table 8 Transmitter and Receiver Appliance LAN 2 network LED 12 Table 9 PCIe Transmitter Card installation 14 Table 10 Basic OSD functions in point to point mode 23 Table 11 Receiver audio settings 25 Table 12 Receiver monitor settings 26 Table 13 Receiver RS232 settings 26 Table 14 Receiver mo...

Page 7: ......

Page 8: ...single computer or to multiple computers In addition to DisplayPort video these devices extend the signals of multiple types of computer peripherals USB keyboard and mouse USB 2 0 devices analog audio devices and RS 232 devices The UltraLink E Series 4 port models support up to four video streams and monitors The 2 port models support up to two streams and monitors If an integrated solution is pre...

Page 9: ...ately depending upon order details Additional cables are usually ordered separately If the package contents are not correct contact Rose Electronics or your reseller so the problem can be quickly resolved Other items may be required to complete your installation These items can include any of the following Contact Rose Electronics if any of the following items are required Rack mount kit CAT5e CAT...

Page 10: ...red in order to operate the product but may be required for advanced configuration and can also be used to do switching This is not used when connected in point to point mode see Setting up point to point mode Figure 1 UltraLink Device Manager main screen OSD on screen display The OSD on the receiver appliance is accessed from the keyboard The OSD is invoked with a programmable hot key whose defau...

Page 11: ...ransmitter Cards 2 port Transmitter Card 4 port Transmitter Card Figure 2 PCIe transmitter cards Diagnostic Power LEDs Reset switch Status LED Network LAN LED SFP Host connections USB Video in ports 1 2 2 0 DP 1 1 Diagnostic Power LEDs Reset switch Status LED Host connections USB Video in ports 1 4 2 0 Port 4 DP1 2 others DP1 1 Network LAN LED SFP ...

Page 12: ...SFP plug in module either fiber or copper The module can then be connected with fiber Dual LC cables or a cat5e or better Ethernet cable to either a receiver unit in point to point mode or to a 1Gb Ethernet switch in networked mode For more information see Installing the SFP module Distances are governed by the choice of module that has been installed Diagnostic Power LEDs When PCIE card is powere...

Page 13: ...ections Line in Serial Video in ports 1 2 DP1 1 Line out USB 2 0 Local connections Video loop out USB 2 0 devices Power and Status Host connections Line in Serial Video in ports 1 4 Port 4 DP1 2 others DP1 1 Line out USB 2 0 Power and Status Network and Power in LAN2 LAN1 Power in Network and Power in LAN2 LAN1 Power in Local connections Video loop out USB 2 0 devices ...

Page 14: ...ayPort 1 1 resolutions are supported In addition port 4 supports DisplayPort 1 2 resolutions when this is the only port used Maximum resolution depends upon number of ports used For more information For more information see DisplayPort video resolutions and Connecting DisplayPort video Line In audio Connect the line out connector usually lime green on PC of your host computer here using a 3 5mm ma...

Page 15: ... 1 2 Serial DP1 1 Network and Power in LAN2 LAN1 Power in Network and Power in LAN2 LAN1 Power in Remote connections Video and Serial Video out ports 1 4 Serial Port 4 DP1 2 others DP1 1 Power and Status Remote connections USB and Audio Headphone Line in USB 2 0 Devices x6 Microphone Line out Remote connections USB and Audio Headphone Line in USB 2 0 Devices x4 Microphone Line out Power and Status...

Page 16: ...er outputs an audio signal on the line out jack The source can be from the line in jack at the transmitter or the audio signal in the video source Connect your audio output such as speakers or amplifier using a 3 5mm male to male audio cable not supplied Remote connections Video and Serial 2 Port model Video out ports 1 2 Connect your displays here using DisplayPort male to male cables not supplie...

Page 17: ...rmware Red solid No source detected Red slow blink No network detected Red fast blink Device has detected a fatal error Try rebooting the card If the LED is still rapidly blinking red after rebooting the card contact Rose Electronics for technical support For more information on rebooting see Rebooting or resetting your UltraLink devices Table 4 PCIe Transmitter Card Indicator LEDs PCIe Transmitte...

Page 18: ...blink Device is restarting and is in maintenance mode Firmware mismatch detected Amber fast blink Device is updating the firmware Transmitter No USB host connected Receiver No keyboard detected Red solid Transmitter no video detected Receiver No monitor detected Red slow blink No network connected or link redundancy network cable connection is invalid Red fast blink Error detecting the driver Fata...

Page 19: ...ble 7 Transmitter and Receiver Appliance LAN 1 network LEDs Transmitter and Receiver Appliance LAN2 Network LED Figure 9 Transmitter and Receiver Appliance LAN 2 network Indicator LED Color LAN 2 Off No power Green solid Network activity detected Green fast blink Data transfer in process Amber solid No transceiver detected Red solid Error establishing communication Verify all network connections t...

Page 20: ...nt to point Once point to point mode is programmed the only way to return it to networked mode is by using this switch Hardware reboot Press the Reset button for one second the front panel LED turns slow blinking green to reboot the device Configuration reset Press and hold the Reset button for about 5 seconds until the front panel LED turns fast blinking green to reboot the device and restore def...

Page 21: ...stem Insert the Transmitter Card 1 Position the PCIe transmitter card over the expansion slot 2 Push the card in firmly and evenly until it s fully seated in the slot 3 Secure the bracket of the PCIe transmitter card to the frame of your system The PCIe transmitter card is now installed Before restarting the system connect the necessary devices to the card Installing multiple cards The computer ma...

Page 22: ... locks in place you may hear a click To make sure the SFP module is securely inserted pull gently on the module without lowering the latch handle Figure 12 Installing an SFP Module Removing an SFP Module 1 Pull the latch handle down to unlock the SFP module from its housing WARNING Forcing the module from its housing without unlocking it may damage the module and the cage 2 Grasp the SFP module by...

Page 23: ...deo lowers the maximum video resolution For 4 port models port number 4 is a special port which supports DisplayPort 1 2 4K60 video The other ports only support DisplayPort 1 1 resolutions For 2 port models maximum resolution depends upon number of ports used as follows 1 port 2560 1600 60Hz 3840 2160 30Hz 2 ports 1920x1200 60Hz For 4 port models maximum resolution depends upon number of ports use...

Page 24: ...splayPort to Mini DisplayPort Connection from PCI card to computer with mini DisplayPort connector Figure 16 DisplayPort video cables from computer to transmitter Connecting HDMI DVI or VGA video If the video source is not DisplayPort it must be converted to DisplayPort by an active converter adapter Rose can supply these adapters please consult sales for more information Connecting audio and seri...

Page 25: ...tly disabled Optionally connect a DisplayPort monitor to the video loop out connector using a DisplayPort male to male cable not supplied This port is electrically split from the DisplayPort video input 1 from the host for convenience purposes of viewing the host at its location Connect a keyboard and mouse to these ports to allow interaction with the host at its location This is typically used al...

Page 26: ...converter adapter Rose can supply these adapters please consult sales for more information Connecting audio and serial These cables are not supplied unless ordered separately from Rose Connector Description Headphone Connect a standard headphone here using its standard 3 5mm audio jack If headphone does not have 3 5mm use the appropriate adapter to convert it This can be separate or combined as a ...

Page 27: ...mitter and receiver power Each appliance is shipped with an external power supply and power cord which will connect to the 12V power input of the appliance The power connector is a DIN 4 pin male with lock To remove the power connector pull on the body and it will slide back which unlocks it The front panel power switch is used to power the unit on and off The default state is that the unit is off...

Page 28: ... OSD from the UltraLink receiver or through the UltraLink Device Manager software Both modes support redundant links which are used to ensure UltraLink E Series devices continue to work in case of a network switch or cable failure Note Redundancy is not supported on Transmitter Cards For copper connection use standard Ethernet RJ45 cables cat5e or better For fiber connection use dual LC fiber comp...

Page 29: ...e for point to point mode the on screen display OSD on the receiver device shows an initial screen which indicates point to point mode is not enabled This animation repeats for about six times and then is followed by the Select the operation mode screen Using the mouse attached to the receiver click on Enable Point to Point After a few seconds of configuration and possible brief messages of Synchr...

Page 30: ...edundancy Accessing the OSD in point to point mode The OSD is available on UltraLink E Series receivers To display the OSD enter the OSD keyboard shortcut with the keyboard connected to the Receiver The default keyboard shortcut is the ScrollLock key Changing the OSD keyboard shortcut The keyboard shortcut used to access the OSD can be changed from the default To change the keyboard shortcut use t...

Page 31: ...n point to point mode Inputs View the video stream information and information about devices connected to the transmitter Monitor Microphone and Line In Details Provides information about the Transmitter itself such as the model serial number firmware version and temperature and shows the connection status and IP address of the device connected through the LAN ...

Page 32: ...o input and output click the Enable audio option To adjust the audio settings for connected devices Headphone audio source Select the Transmitter audio source for the headphone Line Out audio source Select the Transmitter audio source for the Line Out device Microphone or Line In audio source Select the Receiver audio source to be input to the Transmitter Table 11 Receiver audio settings ...

Page 33: ...tors as disconnected click No monitor Table 12 Receiver monitor settings RS232 settings To modify the RS232 settings click Edit RS232 This opens a dialog box To enable RS232 click the Enable RS232 option edit the RS232 settings and then click Apply Baud rate The byte transmission speed in bits per seconds used for the RS232 connection The default is 115200 Data bits The number of bits per byte of ...

Page 34: ...s and IP address of the device connected through LAN Get logs Provides detailed logs that are useful for auditing and troubleshooting 1 Click the Get logs button The Log files retrieval dialog box will be displayed 2 Insert a new USB mass storage stick device Note USB hard drives are not supported 3 In the Log files retrieval dialog box select this USB device from the USB mass storage inventory li...

Page 35: ...anager software to allow appropriate connections between Transmitters and Receivers For more information see the UltraLink Device Manager User Guide Make sure all Transmitters and Receivers have firmware updated to the latest version see Updating UltraLink E Series firmware The firmware must match the version of the UltraLink Device Manager software A DHCP server is required to assign devices an i...

Page 36: ...ect to the other network switch Complete all connections before enabling the Link Redundancy Feature For information on setting up network infrastructure and configuring network switches contact the network administrator Figure 28 Redundant Network Link Connections Enabling link redundancy for Networked mode devices 1 Connect a second network cable between a device and a second network switch 2 In...

Page 37: ...ative Installing UltraLink Device Manager software Run the installation program on any computer on the network with one of the supported operating systems and follow the on screen instructions Note Only one instance of UltraLink Device Manager software needs to be installed Accessing the UltraLink Device Manager software interface Windows 7 10 Windows 10 or 7 Easiest way is to type ultralink into ...

Page 38: ... and password To obtain a user name and password contact the UltraLink E Series network administrator Changing the OSD keyboard shortcut The keyboard shortcut used to access the OSD can be changed through the UltraLink Device Manager software For more information see the UltraLink Device Manager User Guide Basic OSD functions Logout Click this to log out of the device Search Search for a system by...

Page 39: ... select a transmitter Switching to a different transmitter 1 Select the transmitter in the Sources pane 2 Click Connect Transmitter status View the status information of the selected Transmitter Name Guest connections User connected and keyboard shortcut Inputs View the connection information of devices on the selected transmitter Monitor Microphone and Line In Details This area provides informati...

Page 40: ...row buttons to pivot the OSD left or right Keyboard shortcuts Aggregator mode only Keyboard shortcuts enable switching the mouse focus to a specific display for example 1 2 3 or 4 in the monitor layout Inputs and outputs View the connection information of the devices Monitor Microphone and Line In connected to the selected Receiver Details This area provides information about the Receiver model se...

Page 41: ...udio source for the Video in of the Transmitter Analog audio Line In Verify where the desired Line In is coming from for example Line In from the Transmitter going to monitor 1 2 3 or 4 or if you want Line In to follow the mouse position USB switching By default the mouse can be used to switch between sources Keyboard shortcuts can also be used to switch sources To use ONLY keyboard shortcuts no m...

Page 42: ...opriate display number under the Add video streams caption Repeat this process for each stream to be added to the layout Click Apply Connect to the aggregate The dynamic sources display box will appear dark and the others will show a thumbnail of their selected video stream The input for the dynamic source display has not yet been selected Select a stream from the Dynamic sources tab that now appe...

Page 43: ...m icon in the layout Dragging the video stream icon and dropping it anywhere outside of the layout Removing a layout To remove a layout use the following steps 1 In the Sources tab select from the list the aggregator mode layout to remove 2 To the right of the label Aggregator mode click Remove 3 When prompted click OK to permanently remove the layout ...

Page 44: ...st use the search box 3 Click Connect The stream is now displayed on the monitor selected for dynamic sources Figure 33 OSD Dynamic Sources Tab Disconnecting dynamic sources To disconnect from a currently displayed dynamic source display the OSD Dynamic sources tab and click Disconnect Disconnecting a dynamic source has no effect on the streams to the other fixed display monitors Keyboard shortcut...

Page 45: ...f your device settings including the IP configuration and password Configuration reset Your device is still listed as unresponsive yellow device tile after a hardware reboot You re changing the operation mode of your device Resets all of your device settings including the IP configuration and password Table 16 Reboot or reset the UltraLink Software reboot using the UltraLink Device Manager From th...

Page 46: ...the Reset button for one second the LED turns slow blinking green to reboot the device Configuration reset Press and hold the Reset button for about 5 seconds until the LED turns fast blinking green to reboot the device and restore the default settings Changing the operation mode of your devices To change the operation mode of your UltraLink product changing from networked mode to point to point m...

Page 47: ...e Manager If the system doesn t have access to a DNS server temporarily configure the system to use a fixed IP address such as local host 127 0 0 1 as its DNS server Otherwise the firmware update process may take a long time to complete Firmware update procedure point to point mode You can update the firmware of a single transmitter or of a transmitter and receiver pair in point to point mode usin...

Page 48: ...ver Network program Browse to the folder containing the extracted files then run the UpdaterOverNetwork exe file The procedure to update is first to Search for devices using Automatic detection try this first or Manual detection and to answer the Authenticate dialog that is presented The panel on the right will be populated with the devices that are found showing their details The message bar at t...

Page 49: ...ocate If you re entering multiple addresses separate each address with a space You can also enter the addresses or URLs by click the browse button and clicking one IP address per line When you re done entering the addresses or URLs click Apply To discard the last changes made click Cancel To start searching click Search Wait while the Updater finds the devices and answer the authentication dialog ...

Page 50: ...pdate When prompted click YES Figure 39 Update firmware Authentication dialog for devices without a password 6 Update selected devices If you want to sync the date and time of your device with the date and time of your system enable Sync time of all devices If you want to reset device settings including the IP address while updating the firmware enable Reset configuration To update the firmware of...

Page 51: ...Changing the operation mode of your devices Problem The device is not discovered on the network Cause Your product may not be properly installed or connected Solution Verify the connection and status LEDs on your product see Validating network discovery Also make sure your product is properly installed or connected and that all connectors are properly fastened Cause Windows Server 2016 2008R2 only...

Page 52: ... click Settings Monitors Make sure the Stabilize display output option is enabled Problem Random display flickering occurs or on screen message Frame rate conversion or video scaler on Frame rate conversion on or Video scaler on appears Cause Your video input and output are not at the same resolution or refresh rate Solution Point to point mode In the OSD click Settings Monitors Make sure the Stab...

Page 53: ...he Unit has been exposed to any liquids The Unit does not operate normally when all operating instructions have been followed The Unit has been dropped or the case has been damaged The Unit exhibits a distinct change in performance indicating a need for service Safety Installation and operation Read and retain all instructions Only use your product according to the instructions operating ranges an...

Page 54: ...ure that nothing rests on the power cables and that the cables aren t located where they can be stepped on pinched or tripped over Don t use damaged power cables Unplug your system or device during lightning storms or if unused for long periods of time Safety If your product includes laser based technology The device contains a Class 1 laser product for use only under the recommended operating con...

Page 55: ...ed and shipped to Rose Electronics Attn RA__________ 10707 Stancliff Road Houston Texas 77099 USA Technical Support If you are experiencing problems or need assistance in setting up configuring or operating your products consult the appropriate sections of this manual If however you require additional information or assistance please contact the Rose Electronics Technical Support Department at Pho...

Page 56: ...heric pressure operational 660hPa 3 000 meters 9 842 feet to 1013hPa 0 meters 0 feet Atmospheric pressure non operational 192hPa 12 000 meters 39 370 feet to 1020hPa 50 meters 164 feet Regulatory compliance Approvals Class A CE FCC ICES 3 KC RCM VCCI PCIe transmitter card specifications 2 port Transmitter Card 4 port transmitter card Product type PCIe card x8 electrical and mechanical x16 mechanic...

Page 57: ...o Audio input analog 1 mini stereo jack 1 mini stereo jack 4 mini stereo jack 4 mini stereo jack Audio output 1 mini stereo jack 1 mini stereo jack 1 mini stereo jack 1 mini stereo jack Microphone input 1 mini stereo jack 1 mini stereo jack RS232 connector 1 DB9 female 1 DB9 female 1 DB9 female 1 DB9 female Network interface 1000BASE T Ethernet 1000BASE T Ethernet 1000BASE T Ethernet 1000BASE T Et...

Page 58: ...1 1 1xUSB 2 0 Type Mini B resolution up to 1920x1200 60Hz 1xSFP ULE TXC4 UltraLink E Series PCIe Transmitter Card 3xMini DisplayPort 1 1 1xMini DisplayPort 1 2 1xUSB 2 0 Type Mini B resolution up to 4K 60 3840 2160 4 4 4 1xSFP ULE UDM xxx UltraLink E Series Device Manager software where xxx is version number RM ULE2 Rack mount shelf for 2 Appliances side by side and mounting kit Appendix C Firewal...

Page 59: ... 8886 TCP ___ Yes Receiver Audio back channel 8809 8872 TCP Yes ___ Receiver A V Streams control 8809 8872 TCP ___ Yes Transmitter A V Streams control 9223 9254 UDP Yes ___ Receiver Multicast A V streams 9223 9254 UDP ___ Yes Transmitter Multicast A V streams 11900 UDP Yes ___ Transmitter SSDP unicast M SEARCH requests for UPnP discovery and presence monitoring for out of subnet and WAN devices 11...

Page 60: ...emote port select All Ports Scope Under the remote IP address add the IP range you want to use for your transmitter You can use a range such as 192 168 1 0 24 or a single IP address such as 192 152 168 62 Action Select Allow the connection Profile Select the network location of your system Domain Private or Public Name Enter the name for your rule such as UltraLink TCP rule 5 In the Actions panel ...

Page 61: ...the ambient temperature doesn t exceed the maximum recommended temperatures Mounting the appliance hardware You can mount two 2 devices horizontally on a single shelf To mount your device use the holes labelled M E These holes are 3 15 inches 8 00 cm from the front edge of the mounting shelf Your device has two 2 mounting holes under its casing Use two 2 6 mm M3 flat head screws included in the ra...

Page 62: ...isplayed on monitor 4 of the receiver Analog audio follows USB Audio originates from the Line In connector of the transmitter Audio originates from the Line In connector of the transmitter where the keyboard and mouse are active Analog audio Line IN 1 Audio originates from the Line In connector of the transmitter Audio originates from the Line In connector of the transmitter providing the video st...

Page 63: ...he Line In connector is used The signal is then sent to a transmitter following the destination option chosen see Receiver audio destination Receiver audio destination Receiver audio destination Standard mode Aggregator mode When receiver connects to a unique transmitter When receiver connects to multiple transmitters Monitor 1 Audio from the selected audio source of the receiver Microphone or Lin...

Page 64: ...using a slot other than slot 1 If you need to use slot 1 you need to disable that slot To disable the slot enter the System Bios then click Integrated Devices Slot disablement and make sure the slot is marked as Disabled When you re done save your changes and reboot your system USB devices Some older keyboard and mouse combos that use a Bluetooth mini receiver aren t supported in networked mode Th...

Page 65: ...your Rx may be lost To fix this we recommend you turn off the monitor and then turn it on again After rebooting your Tx or Rx one of your displays may be lost To fix this we recommend you turn off the monitor and then turn it on again Point to point mode When rebooting your source system or host system the connection between the Tx and Rx devices may be lost To fix this we recommend you use the Re...

Page 66: ...Interference Regulation of Industry Canada Français Innovation Sciences et Dévelopement économique Canada Ce present appareil numérique n émet aucun bruit radioélectrique dépassant les limites applicables aux appareils numériques de Classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par Industrie Canada JAPAN VCCI Compliance Statement This is a Class A product based on ...

Page 67: ...dispositivi sono conformi alla direttiva CEE 2014 30 EU elativamente ai dispositivi digitali di Classe A Sono stati provati e sono risultati conformi alle norme EN55032 CISPR32 e EN55024 CISPR24 In un ambiente domestico questi prodotti possono causare radiointerferenze nel qual caso all utente potrebbe venire richiesto di prendere le misure adeguate Per soddisfare i requisiti CEE il monitor e le a...

Page 68: ...WWW ROSE COM sales rose com 800 333 9343 Rose Electronics 10707 Stancliff Road Houston Texas 77099 Rose USA 281 933 7673 Rose Europe Rose Asia 65 6324 2322 Rose Australia 61 0 421 247083 WWW ROSE COM ...

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