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Copyright 2013 Prodea Systems
Troubleshooting
What is an IP address?
IP address is a technical term that stands for Internet Protocol address. The IP address
is a unique digital number assigned by a network to each device. It identifies the
device and the devices location in the network. When and if a devices moves to a new
network it would be assigned a new IP Address by that network.
What is a MAC address?
MAC address is a technical term that stands for Media Access and Control address. The
MAC address is a unique and permanent number assigned to a network interface
such as an individual Ethernet connector on a device. The MAC address is stored in the
device does not change when the device moves from one network to another.
What is MAC Address cloning?
MAC address cloning is a special optional feature is some routers. MAC address
cloning in the Home Center allows the user to program in the MAC address from a
second device. This feature is usually only needed when the Internet service provider
has assigning a single fixed IP address to your home and registered a particular MAC
address. Entering that MAC address via the cloning feature lets the WAN port of your
Home Center router receive the fixed IP address and communicate successfully with
the Internet.
Why Don’t I get full downstream or upstream broadband throughput?
Check your Quality of Service (QoS) settings under your Settings Network tab. If the
QoS is on but the Uplink or Downlink rates are set incorrectly they can throttle your
expected broadband service.
How do I adjust the picture size to fit my TV screen?
There is a screen size adjustment in the TV section of Settings. The adjustment allows
you to center, expand or shrink the video output to properly fit your specific TV screen.
