TROUBLE SHOOTING GUIDE
Problem
Solution
Some important information to help you Maintain your product.
The following information is all you need to keep your product looking new.
Clean your product using a mild detergent diluted in water and then polished off using a soft cloth.
If you live in a hard water area, periodically clean your product using a 50/50 solution of white vinegar and water. The
solution should be left on the enclosure for approximately 5 minutes then rinsed off using warm water. This method of
cleaning should remove lime scale residue.
Simple Maintenance
Our products are generally maintenance free, however it may be necessary to lubricate wheel assemblies and other
moving parts from time to time.
It is strongly recommended that a quality silicone spray is used.
A list of Don’t’s:
1. Don’t use acidic based products which are unsuitable for cleaning enamel surfaces.
2. Don’t use abrasive cleaners or cleaners using bleach or solvents, these products will adversely affect the finish of
the aluminium profiles.
3. Don’t use scouring pads, powder or any sharp instruments when cleaning the enclosure.
Should you experience any problems during installation please refer to the
Trouble Shooting Guide or contact Customer Relations on:
+44 (0) 1325 328033
To enable customer relations to provide you with an excellent level of service it is important that you
quote your product Code and Reference Number - these can be found on the Guarantee card.
Panel Alignment
1. Check the Wall Profile are 12mm in from the front of the tray.
2. Ensure the tray is completely level.
3. Check the Bracing is fitted correctly and is fully tightened.
Enclosure Alignment
on the Tray
1. Is the enclosure fitted onto a tiled wall?
2. Are the Wall Profiles fitted 12mm from the front outside edge of the tray?
3. Are the wall profiles completely vertical?
Door Alignment
Leaking
1. Check that the inside gap between the Tray and Wall profiles has been sealed correctly.
2. Ensure the tray is sealed along the tiled walls prior to installation.
3. If the inside joint between the enclosure and the tray top is sealed, this will cause
leakage - sealant must be removed.
4. Ensure the wall profiles on the tiled walls are sealed both vertically inside and outside.
5. Ensure the joint between the enclosure and tray top is sealed.
Important: This enclosure should be water tested conforming to BS EN 14428
Door not operating
correctly
1. Ensure both wall profiles are completely vertical.
2. Check the Screws are tightened to 10 N/m max.
3. Ensure the tray is completely level.
4. Check the bottom of the door is parallel to the top of the tray.
1. Ensure both wall profiles are completely vertical.
2. Ensure the tray is completely level.
3. Check the bottom of the door is parallel to the top of the tray.
