Warranty Against Defect
Electrical Agencies Pty Ltd (“us”, “we” “wholesaler”or “our”) guarantees this product for a full replacement for:
Home user domestic use;
•
Electrical & cordless/portable – 24 months from date of purchase
•
Petrol driven products – 12 months from date of purchase
•
Benchtop machinery – 12months from date of purchase
•
Fans – 12months from date of purchase
Trade and commercial use:
•
6 months on all ROK products.
This guarantee covers material and workmanship defects only.
In order for the guarantee to be acted on, the consumer must use the products strictly in accordance with their operating
manual and for the purpose for which they are intended to be used. This guarantee does not apply to defects arising from
abuse, alteration, unauthorised or unreasonable use, nor does it cover general deterioration due to usage.
The product will be replaced if a defect is found in the product during the guarantee period, subject to verification of the defect
and the date, proof of purchase and purchase price. Furthermore, in order for the guarantee to be claimed, the defective goods
must be returned to the point of purchase promptly from the point in time that the consumer becomes aware of the defect in
the goods and in any case within 7 business days.
The procedure for the consumer to claim the guarantee is that the product must be returned to the point of purchase within 7
business days of the consumer becoming aware of the defect in the product and subject to the point of purchase being satisfied
that it is a genuine claim for material and workmanship defects and within the time limits prescribed above, then the retailer will
contact the wholesaler for review and determination. The wholesaler reserves the right to reject the guarantee claim if the
goods have not been used in accordance with their intended purpose or in accordance with the manual. Repair facilities are not
available. Spare parts may be available for some products.
The benefits of this guarantee are additional to any other rights and remedies you may have under law.
Once we have received the product and you have complied with the guarantee requirements, our costs associated with the
guarantee claim will be borne by us.
No responsibility will be taken for products lost, damaged or mislaid whilst in transit.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensations for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
These terms and conditions supersede and exclude all former and other representations and arrangements relating to any
guarantees on this product. This includes any representations not made by us relating to the performance of the product or the
result that should to be expected from using the product.
Address for the return of products: The Point of Purchase
Importer and organisation providing warranty:
Electrical Agencies Pty Ltd (trading as Electaserv Trading)
PO Box 842, Morningside QLD 4170.
Telephone: 07 3906 2920
Email: [email protected]
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