Problem
Query
Possible reason and remedy
The drive is not
recognized.
Is the file system supported
by the operating system?
When using an existing drive in a new operating
system, ensure that the file system used by the
drive is compatible with the new operating system.
Is your Amphibious X5
connected to a USB port?
Ensure that the AMPHIBIOUS X5 is plugged into a
USB port directly rather than an extension cable or
hub. If the drive isn’t recognized when plugged
into the front USB ports, try the rear USB ports.
Are you using the included
Amphibious X5 Mobile USB
cable?
Only use the included Amphibious X5
Mobile
USB2.0 certified Y-cable. Other USB cables may be
of inferior quality.
Do you hear clicking sounds
from your drive?
The drive might be experiencing trouble spinning
up due to insufficient power from the USB port(s).
Connect both USB connectors directly into your
PC’s USB ports. Do not connect them to extension
cables or hubs. If this still doesn’t work, an extra
power adaptor is needed.
The drive is
performing very
slowly
Is your Amphibious X5
connected to a USB 2.0
port?
To get USB 2.0 Hi-Speed performance, ensure that
your Amphibious X5 is connected to a USB 2.0
port.
Are you using the included
Amphibious X5 Mobile USB
cable?
Only use the included
Amphibious X5 Mobile
USB2.0 certified Y-cable. Other USB cables may be
of inferior quality.
Is Amphibious X5 plugged
into a USB hub?
Connect the Amphibious X5 directly to two USB 2.0
ports on your computer
Are other USB devices
connected to the same
port?
Disconnect any other USB devices and see if
performance improves.
ROCSECURE
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AMPHIBIOUS X5 user manual
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