Rocstor accustor PR3600, User Manual

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Appendices
User Guide Page 6-2
Appendix A: FAQs
1.
Q: After creating an array in RAIDGuardX, the volume doesn
’t appear on the host?A:
Please check the LUN Mapping to ensure the array volume has been mapped to a LUN
correctly. If this is not the case, try to check all connections and restart the whole systems.
2.
Q: Why doesn’t the performance reach the expected levels while testing the
Accustor
PR3600
? Why isn't the performance steady enough?
A: If the performance is unsteady or not achieving the expected level, in many cases, the
HDD is the cause. As a result, it is strongly recommended to use the latest enterprise level
HDD.
3.
Q: On a MAC host, after entering the GUI and adding a controller, there is no device
listed. How could this be resolved?
A:
First, please confirm whether the hardware environment of the RAID system is functional.
Also, ensure that the system drivers have been correctly installed. Next, go to “
Utilities >
System Information> Software > Extensions”
and check whether ACS6x.kext is listed.
Reload RAID Guard X Server service / Library/ Start up Items/ RGX_Accusys/
DTRGuiSrv01_64 If the situation persists, please verify again that the hardware
environment is not the source of the problem and reinstall using the MAC installer.
4.
Q: When inserting the HDD into my
Accustor PR3600
, why does RAIDGuardX show
the HDD mode as Lock?
A: The lock indicates that the HDD has been previous used in
Rocstor
products and that it
contains a portion of a RAID data. If the data can be deleted, you can unlock the HDD.
5.
Q: How can I make sure my MacOS has probably installed driver and recognized
volume?
A:
Click on About This Mac and click on the
More Info…
button, then Click on the System
Report…
button. Normally, MacOS will recognize
Accustor
as Fibre device, under the
Hardware category, click on Fibre Channel to bring up information. If there is a volume
created, a SCSI logical unit will be listed under Fibre Channel Domain .