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Rockwell Automation Publication 150-UM009E-EN-P - August 2021

Chapter 4          Troubleshooting

Troubleshooting Steps

4

Phase Loss/

Open Load

• Missing Supply Phase.
• Missing or unable to detect motor connection.

• Check for open line (open fuse).
• Check for incorrect wiring to load.
• Verify proper operation of the fault contactor.
• Verify connection type to motor (line or Delta).
• Ensure product is sized correctly for motor.

5

Phase  Imbalance

• Unbalanced Phase Currents (> 65% differential).
• Incoming line voltage problem.

• Check motor current in each phase to verify imbalance. Motor 

current imbalance can indicate potential motor problem.

6

Shorted SCR

• Shorted SCR.
• Welded or latched bypass contactor.

• Verify connection type (line or Delta) and verify setting.
• Perform continuity check across power poles (L1 – T1, L2 – T2, 

L3 - T3). Measurements should exceed 10 kΩ. For best results, 
remove line and load motor connections.

• Cycle power to device and attempt to restart. If fault persists, 

replace device.

7

Test

• Intended operation.

• Reset fault.

12

Check Sum

• Internal software corruption.

• Replace device.

Table 18 - LED Fault Indication & Diagnostics (Continued)

Flashes

Fault Type

Possible Fault Explanations

Possible Solutions

Table 19 - Troubleshooting Steps

Control

Device Status

Solution

Prestart - no start command given but 
device is faulted.

LED Flashing

• Reset fault.
• Allow device to cool (overload or SCR over temp). Reset fault.
• Cycle power to device.

Motor fails to start after start command 
given.

LED Off

• Check control power.
• Check control circuit connections.

LED ON

• Verify proper operation of fault contactor or isolation devices.
• Check connections to the motor.
• Verify line power and frequency are within specifications.

LED Flashing

• See 

Table 18

 for information related to specific fault codes.

Motor attempts to start after start command 
is given, but fails to reach an up-to-speed 
condition.

LED ON

• Verify proper operation of the fault contactor or isolation devices.
• Verify line power and frequency are within specifications.
• Try increasing the initial torque or current limit setting. 

LED Flashing

• See 

Table 18

 for information related to specific fault codes.

Motor stops abruptly and fails to restart.

LED Off

• Check for a blown fuse or tripped circuit breaker.
• Ensure the control power and start command are present.
• Verify proper operation of the fault contactor or isolation devices.

LED ON

• Verify proper operation of the fault contactor or isolation devices.

LED Flashing

• See 

Table 18

 for information related to specific fault codes.

Fault contactor fails to close when power 
is applied.

All Conditions

• Verify wiring to the coil. The contactor should close when power is applied to the controller.
• Verify voltage across the coil (A1 to A2).
• Check the resistance of the coil. Replace, if measured open.
• Verify internal contact of the controller (terminals 97/98) are properly changing state. Replace the 

controller if the contact does not operate correctly.

Summary of Contents for Allen-Bradley 150-E

Page 1: ...User Manual Original Instructions Elevator Panel Solution Bulletin 150 E ...

Page 2: ... in this manual Reproduction of the contents of this manual in whole or in part without written permission of Rockwell Automation Inc is prohibited Throughout this manual when necessary we use notes to make you aware of safety considerations These labels may also be on or inside the equipment to provide specific precautions The following icon may appear in the text of this document WARNING Identif...

Page 3: ...a Wound Motors 9 For 3 or 9 Lead Closed Delta Type Motors 9 Chapter 2 Installation and Wiring Unpacking 10 Mounting 10 Dimensions 10 Installation Precautions 12 Motor Branch Protection and Disconnecting Means 12 Electrical Noise Suppression 12 Power Factor Correction Capacitors PFCCs 12 Terminal Torque Specifications 12 Connection Diagrams 14 Typical Control Wiring 18 Chapter 3 Programming DIP Swi...

Page 4: ...0 UM009E EN P August 2021 Table of Contents Chapter 5 Specifications Electrical 26 Mechanical 27 Environmental 28 Approximate Dimensions and Shipping Weights 28 Appendix A History of Changes Approximate Dimensions and Shipping Weights 29 ...

Page 5: ... Smart Motor Controllers Technical Data publication 150 TD009 Provides specifications and application profiles for the SMC Smart Motor Controller product line IEC Contactor Specifications publication 100 TD013 Provides specifications for IEC contactors Industrial Components Preventive Maintenance Enclosures and Contact Ratings Specifications publication IC TD002 Provides a quick reference tool for...

Page 6: ...hole or in part documented in a technical construction file EN 60947 4 2 Product Standard This product is intended for use in an industrial environment Low Voltage Directive This product is tested to meet Council Directive 2014 35 EU Low Voltage This equipment is classified as open equipment and must be mounted in an enclosure during operation to provide safety protection UL CSA Elevator Ratings B...

Page 7: ...otor The advantages of a solid state solution include the following Provides smooth motor starting Reduces current surges on weak electrical systems Reduces starting torque of the motor which helps to reduce mechanical stress on system components Helps meet both local and regional electrical codes when reduced voltage starting is a requirement Eliminates voltage and current spikes associated with ...

Page 8: ...ing any one of the following events The power is removed from the controller The motor has developed a problem including overloading due to one of the following Mechanical or electrical reasons Ground faults or Motor short circuits The starter has detected an internal problem such as a shorted SCR or overtemperature condition Function Overview The Bulletin 150 E elevator panel provides solution to...

Page 9: ...ming 3 phases are lost the controller faults indicating a phase loss condition has occurred Phase Imbalance When enabled detects whether a phase imbalance condition exists and fault the unit A phase imbalance is defined as a 65 differential between the highest and lowest phase for more than 3 seconds Shorted SCR Each time the SMC controller initiates a start it checks to see if the SCRs are operat...

Page 10: ...mounting requirements beyond the basic footprint of the panel The product can incorporate a small cooling fan There are no additional cooling requirements for the product However it is good practice to leave at least 6 inches 15 24 cm of free space above and below the unit for ideal air flow Dimensions Figure 2 Panel Dimensions for 32 51 and 64 A Elevator Panels Note Information 1 This screw is in...

Page 11: ...d bonding conductor example a bonding conductor with a stripped wire end This screw is not intended for a direct field wiring connection of an unprepared bonding conductor or equipment grounding conductor Note Information 1 This screw is intended to secure a prepared bonding conductor example a bonding conductor with a crimped on lug or a suitable terminal for connection of an unprepared bonding c...

Page 12: ...ders Electrical noise can enter the product through power and control wiring and cause damage to solid state components You can mitigate electrical noise using the following methods Proper wiring practices including grounding use of shielded cable where appropriate and separation of power control and signaling wires Use surge suppression devices on inductive loads Use isolation transformers for hi...

Page 13: ...35 lb in 4 N m 35 lb in 4 N m 11 lb in 1 2 N m 74 104 Cat No 150 E65KD00 Wire size 10 2 AWG 6 35 mm2 10 2 AWG 6 35 mm2 18 14 AWG 1 2 5 mm2 Torque 35 lb in 4 N m 35 lb in 4 N m 11 lb in 1 2 N m 147 Cat No 150 E80KD00 Wire size 6 1 AWG 6 70 mm2 6 1 AWG 6 70 mm2 18 14 AWG 1 2 5 mm2 Torque 53 lb in 6 N m 53 lb in 6 N m 11 lb in 1 2 N m 234 Cat No 150 E190KD00 Wire size 6 300 MCM 10 150 mm2 6 300 MCM 1...

Page 14: ... 4 2 5 6 3 T3 6 L3 5 L 2 3 T 2 4 L 1 1 T 1 2 Incoming Lines L1 L2 L3 6 MOTOR 3 SMC FC S M C 1 M O T O R 4 F C 2 M O T O R 5 F C S M C T6 T3 1 L1 2 T1 T 2 T 5 6 T 3 5 L 3 T 1 T 4 4 T 2 3 L 2 6 LEAD MOTOR CONNECTIONS STARTER TERMINALS MOTOR TERMINALS T1 T2 T3 T6 T4 T5 JUMPER 1 2 3 6 4 5 N A MOTOR T1 T2 T3 T6 T4 T5 3 6 2 4 1 5 234A ONLY JUMPER 110 120V 220 240V FAN FAN 1 2 3 4 1 2 3 4 SMC CONTROL WIR...

Page 15: ...MPER 1 2 3 12 10 11 4 7 5 8 6 9 1 4 2 5 6 3 12 9 7 1 0 8 1 1 12 9 6 3 2 5 8 1 1 1 4 7 1 0 MOTOR T1 T2 T3 T6 T4 T5 7 11 1 5 8 10 2 4 3 6 9 12 L 2 3 T 2 4 Incoming Lines L1 L2 L3 S M C M O T O R F C M O T O R S M C F C FC SMC MOTOR 1 L1 2 T1 T6 T3 6 T 3 5 L 3 T 2 T 5 12 9 6 3 4 T 2 3 L 2 T 1 T 4 1 4 7 1 0 2 5 8 1 1 Incoming Lines L1 L2 L3 S M C 1 M O T O R 4 F C 6 MOTOR 3 SMC FC 1 L1 2 T1 T6 T3 12 9...

Page 16: ...2 3 1 2 3 Incoming Line Connections SMC CONTROL WIRES 1 Contol Power L1 2 Contol Common L2 4 Start Enable 13 Up To Speed Indication 234A ONLY T1 T2 T3 T6 T4 T5 L1 L2 L3 L1 L2 L3 A1 A2 IN1 IN2 97 98 13 14 1 2 A2 A1 FC 13 4 110 120V JUMPER 220 240V FAN FAN 1 2 3 4 1 2 3 4 1 2 1 2 A1 A2 IN1 IN2 97 98 13 14 2 T1 4 T2 6 T3 1 L1 3 L2 5 L3 1 L1 3 L2 5 L3 T6 T4 T5 L1 L2 L3 1 2 3 L1 L2 L3 T1 T2 T3 T6 T4 T5...

Page 17: ... A T6 T4 T5 MOTOR 9 LEAD 460V HIGH VOLTAGE MOTOR CONNECTIONS STARTER TERMINALS MOTOR TERMINALS T6 T4 T5 JUMPER 1 2 3 4 7 5 8 6 9 MOTOR T6 T4 T5 1 2 3 9 6 4 7 5 8 1 2 3 6 9 7 4 5 8 L1 L2 L3 1 2 3 9 6 8 5 4 7 1 2 3 9 6 4 7 5 8 T6 L1 L2 L3 T1 T2 T3 T4 T5 FC FC FC 2 T1 1 L1 4 T2 3 L2 5 L3 6 T3 T1 2 L1 1 T2 4 L2 3 T3 6 L3 5 2 4 8 7 5 1 3 6 9 L1 L2 L3 1 2 3 6 9 7 4 5 8 L1 L2 L3 T1 T2 T3 T4 T6 T5 FC FC F...

Page 18: ... Control Wiring for Delta connected Controllers SCPD MOTOR SMC power connections FC FC FC L3 T5 L2 T4 L1 T6 E STOP FC START UTS INDICATION GROUND ENABLE A1 A2 SMC CONTROL TERMINALS A1 A2 IN1 IN2 97 98 13 14 OVERLOAD FAULT AUX 1 UTS H3 H2 H1 H4 X1 X2 TRANS L1 1 L2 3 L3 5 T1 2 T2 4 T3 6 1 1 1 1 Note Information 1 Customer supplied ...

Page 19: ... Wiring for Line connected Motors Note Information 1 Customer supplied SCPD MOTOR SMC power connections FC FC FC L3 T5 L2 T4 L1 T6 E STOP FC START UTS INDICATION GROUND ENABLE A1 A2 SMC CONTROL TERMINALS A1 A2 IN1 IN2 97 98 13 14 OVERLOAD FAULT H3 H2 H1 H4 X1 X2 TRANS L1 1 L2 3 L3 5 T1 2 T2 4 T3 6 AUX 1 UTS 1 1 1 1 ...

Page 20: ...Soft Start mode the device ramps the torque from the initial level to 100 over the start time Soft Start ON Table 9 Current Limit Initial Torque Level FLA Torque Switch 4 Switch 5 Description 150 15 OFF OFF The level indicated by this programming applies an initial level of current or torque to the motor for the start time For example if switch 3 is set to OFF the device performs a current limit s...

Page 21: ... of the controller In auto reset mode the unit automatically resets when the unit determines the motor has cooled to 75 of its thermal capacity Auto ON Table 15 Aux 1 Setting Setting Switch 14 Description Normal OFF The operation defines the operation of the auxiliary contacts Normal mode means that the contact changes state immediately when a start run command is given Up to Speed mode means that...

Page 22: ...gure 13 Input Output Timing Class 10 Class 15 Class 20 Multiple of FLA t sec 8 10 6 4 2 1 1000 100 10 1 0 1 800 600 400 200 80 60 40 20 8 6 4 2 0 2 0 4 0 6 0 8 8 10 6 4 2 1 8 10 6 4 2 1 1000 100 10 1 0 1 800 600 400 200 80 60 40 20 8 6 4 2 0 2 0 4 0 6 0 8 1000 100 10 1 0 1 800 600 400 200 80 60 40 20 8 6 4 2 0 2 0 4 0 6 0 8 COLD START HOT START Basic Timing Diagram No Soft Stop Possible Aux Contac...

Page 23: ...er before working on the controller motor and control devices such as Start Stop push buttons Procedures that require parts of the equipment to be energized during troubleshooting testing etc must be performed by properly qualified personnel using appropriate local safety work practices and precautionary measures ATTENTION Disconnect the controller from the motor before measuring insulation resist...

Page 24: ...or SCR over temp Reset fault Cycle power to device Motor fails to start after start command given LED Off Check control power Check control circuit connections LED ON Verify proper operation of fault contactor or isolation devices Check connections to the motor Verify line power and frequency are within specifications LED Flashing See Table 18 for information related to specific fault codes Motor ...

Page 25: ... TE473 100 E65KD00 150 E147NCE FC 150 E147NCD 100 C85D00 TE473 100 E80KD00 150 E234NCE FC Complete Device 150 E234NCD 41391 801 03 100 D180ED00 TGE865 100 E190KD11 TG907 Control Module 150 ES1BX Power Pole 150 FPP135C 150 E32NCA FC 150 E32NCD optional 150 CF64 100 C37KA00 TC858 100 E40KD00 150 E51NCA FC 150 E51NCD 150 E64NCA FC 150 E64NCD 150 E74NCA FC 150 E74NCD 150 CF147 100 C43KA00 TD858 100 E5...

Page 26: ... Category 32 52 64 AC 53b 3 5 15 3585 74 104 147 AC 53b 4 5 30 1770 234 AC 53b 3 5 30 1770 Line Delta Overload Current Range A 32 6 3 19 10 9 32 9 51 10 30 17 51 64 12 3 37 21 3 64 74 14 3 43 24 7 74 104 20 60 34 7 104 147 28 3 85 49 147 234 34 135 59 234 Table 22 Control Circuit UL cUL CSA IEC Rated Operational Voltage 100 120V AC 200 240V AC 120V AC 240V AC Rated Insulation Voltage 300V AC Di el...

Page 27: ...A IEC Rated Operational Voltage 250V AC 30V DC 250V AC 30V DC Rated Insulation Voltage 250V 250V AC Di electric Withstand 4 kV Rated Impulse Voltage 1500V AC 2000V AC Operating Frequency 50 60 Hz Utilization Category D300 AC 15 DC Control Circuit Type Electro magnetic Relay Number of Contacts 1 Contact Type Normally Open N O Current Type AC DC Rated Operational Current max 0 6 A 120V AC and 0 3 A ...

Page 28: ...erature 0 50 C 32 122 F Open 0 40 C 32 104 F Enclosed Altitude 2000 m 6560 ft Humidity 5 95 non condensing Pollution Degree 2 Table 27 Dimensions Shipping Weights Controller Size A A Width B Height C Depth D E 4 x Ø Hole Diameter Approximate Weight 32 52 64 178 7 01 144 5 67 115 7 4 56 165 1 6 5 127 5 5 6 0 22 4 lbs 2 kg 74 104 147 240 9 45 225 8 86 147 9 5 82 215 8 46 205 8 07 6 6 0 26 14 lbs 6 k...

Page 29: ...sion of this publication These lists include substantive updates only and are not intended to reflect all changes Translated versions are not always available for each revision 150 UM009D EN P February 2011 Topic Update to European Communities EC Directive Compliance Added 100 E contactor options for Series C devices Updated C234 terminal torque specifications ...

Page 30: ...30 Rockwell Automation Publication 150 UM009E EN P August 2021 Appendix A History of Changes Notes ...

Page 31: ...Rockwell Automation Publication 150 UM009E EN P August 2021 31 Elevator Panel Solution User Manual Notes ...

Page 32: ...ct notification updates rok auto support Knowledgebase Access Knowledgebase articles rok auto knowledgebase Local Technical Support Phone Numbers Locate the telephone number for your country rok auto phonesupport Literature Library Find installation instructions manuals brochures and technical data publications rok auto literature Product Compatibility and Download Center PCDC Download firmware as...

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