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15

Technical Assistance

If you require technical assistance, you may reach Acuity Brands technical support through e-mail at

[email protected]

or by phone at 1-800-535-2465.

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Summary of Contents for RoamView

Page 1: ...ROAMview Setup Guide ...

Page 2: ...Use the Installation Worksheet to notate the MacID of each node and DCM the location of the devices by way of Pole Fixture ID notations and other required attributes 4 When you are ready to schedule startup submit the following completed forms to Controls Startups acuitybrands com a System Information Requirements b Installation Worksheet c Onsite Service Request Form d Map Image of Deployment Are...

Page 3: ...Contents Introduction Network Conﬁguration ROAMview Server Installation Gateway Installation Node Installation Technical Assistance 4 5 9 10 12 14 Appendix A Hardware Components System Requirements 15 ...

Page 4: ... feel comfortable performing the installation If you have any questions or concerns about the installation please do not hesitate to call us for assistance Our contact information is in the back of this guide Our goals are to ensure that your system will function as designed and that you have a pleasant experience when using it An improper installation can interfere with these goals The next secti...

Page 5: ...n this conﬁguration the Gateway is wired to the ROAMview Server by directly connecting an Ethernet cable between the two keep in mind the Ethernet cable should not exceed 300 feet When using this method the ROAMview Portal user interface will only be accessible through direct use of the ROAMview Server This option is recommended for users without an existing network or for those who don t need to ...

Page 6: ...rver is also connected to the end user s existing network This enables the ROAMview Portal to be accessed by other computers on the network This option works well for users who mount the Gateway on the same building as the ROAMview Server and want the ﬂexibility of interacting with the ROAMview Portal through other computers on the network ...

Page 7: ...etwork As long as the ROAMview Server and Gateway are on the same subnet they will communicate as required This option works well for users who need to mount the Gateway s over 300 feet away from the ROAMview Server Users will be able to interact with the ROAMview Portal through other computers on the network ...

Page 8: ...ion and the corresponding network information you may need to consult with the network administrator to collect required network information Please refer to the document for information on how to submit If you do not have a copy of the System Information Requirements sheet you can download the form at www roamservices net under the Documentation tab This document must be submitted before on site s...

Page 9: ...erver 4 Plug a monitor not provided into the ROAMview Server 5 Plug in the Ethernet cable a Conﬁguration A or B Ethernet cable from Gateway should be connected to the USB network adapter provided Then plug the USB network adapter into a USB port on the ROAMview Server b Conﬁguration C Ethernet cable should be connected directly from the network port on the ROAMview Server to a port on the existing...

Page 10: ...ng a pole or directly to a suitable ﬂat surface In either case the Gateway must be mounted where the screw on antenna points up and the indicator LED points down Pole Mounting Use the supplied universal mount articulating bracket and hardware to attach to pole or pipe The diameter of the pole or pipe must be between 1 and 3 inches Surface Mounting Remove pole pipe bracket coupling from the univers...

Page 11: ... RJ 45 with T568B wiring standard on both ends The end terminating point for the Ethernet cable will depend on the network conﬁguration chosen If using network conﬁguration A or B the Ethernet cable is run from the Gateway directly to the ROAMview Server make sure to utilize the USB to Ethernet adapter included with the ROAMview Server If using network conﬁguration C the Ethernet cable is run from...

Page 12: ...n tab t BQ NBHF PG FQMPZNFOU 4JUF this can be a line drawing of the deployment area or an aerial photograph that includes all ﬁxture locations to be controlled by ROAMview If your ﬁxtures do not have unique identiﬁers establish a numbering scheme and label each ﬁxture on the map accordingly One example could be 110 W where 110 is the pole number and the W refers to the ﬁxture on the west side of t...

Page 13: ...rt with three zeros ex 0003A12F MacIDs must be recorded in the Installation Worksheet along with the other required attributes MacIDs for nodes are found on the bottom of the device as seen in the picture to the left MacIDs for DCMs are found on the side Keep in mind you will need to record the MacID for both the Node and DCM for dimming ﬁxtures ...

Page 14: ... node and verify the following sequence a Both lights will light for about 4 seconds b Both lights will turn off for about 1 second c The green LED will blink slowly indicating it s looking for a Gateway 4 Cover the photocell window to conﬁrm the ﬁxture illuminates a By default nodes will operate as a photocontrol whether they re communicating with the Gateway and ROAMview Server or not There is n...

Page 15: ...15 Technical Assistance If you require technical assistance you may reach Acuity Brands technical support through e mail at ROAMTEAM Roamservices net or by phone at 1 800 535 2465 ...

Page 16: ...r and to respond to on off commands issued by the ROAMview Server 347V and 480V models are also available FDPSBUJWF 6UJMJUZ PEF 7 o 7 This performs the same function as the Standard Node but is designed to ﬁt into decorative style ﬁxtures that have a NEMA locking receptacle JNNJOH POUSPM PEF 7 o 7 To allow for dimming control ﬁxtures must be equipped with a 0 10V input control interface plus a ROA...

Page 17: ... It routes messages between the nodes and the ROAMview Server ROAMview Server Performs the following functions 1 Allows the user to interact with ROAM nodes 2 Collects and stores information collected by the ROAM nodes 3 Provides an interface to display information about ROAM nodes ...

Page 18: ...ny standard VGA monitor of at least 15 inches b The VGA cable is not provided BQ NBHF PG FQMPZNFOU 4JUF a This can be a line drawing of the deployment area or an aerial photograph that includes all ﬁxture locations to be controlled by ROAMview b This image will be uploaded to the ROAMview Portal and will provide the background of the user interface ...

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Page 20: ... 2013 Acuity Brands Lighting Inc All Rights Reserved 11 13 Form No 1367 23 One Lithonia Way Conyers GA 30012 1 800 535 2465 sales roamservices net To learn more visit roamservices net ...

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