REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to
notifying Home & Park.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists
in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become
involved in individual problems between you, your dealer, or Home & Park.
To contact NHTSA, you may call the Auto Safety Hot line toll-free at 1-800-424-9393 (or 366-0123 in
Washington, DC area) or write to:
NHTSA
U.S. Department of Transportation
Washington, DC 20590
You can also obtain other information about motor vehicle safety from the Hot line.
POTENTIAL CUSTOMER REFERRAL PROGRAM
If you're like most Roadtrek owners, you will spend a lot of your valuable time giving tours of your Roadtrek
to numerous inquisitive people. We know that many of these potential customers become Roadtrek
owners since 31% of our buyers first found out about us from an owner or saw an owner's Roadtrek.
Although many of you are only too glad to show off your Roadtrek, we think it's only fair that you be
rewarded for these efforts that are so valuable to us.
Until further notice, we will
pay $100.00 to any Roadtrek owner who refers a potential customer to us
that eventually purchases a new Roadtrek
, subject to these simple conditions:
i) Home & Park receives a "Potential Customer Referral Card" (sample enclosed) completed and
mailed by the potential customer or Roadtrek owner.
ii) The potential customer purchases a new Roadtrek within 3 years from the date the "Potential
Customer Referral Card" is received by Home & Park.
iii) The potential customer purchases a new Roadtrek and has the dealer complete the
"Home & Park
Warranty Registration Card"
in the same name and address that was inserted on the "Potential
Customer Referral Card" so that the referral and the purchase can be matched.
iv) If more than one Roadtrek owner refers the same potential customer, the $100.00 commission will
be split equally among all of the referring Roadtrek owners.
To participate in this program, just complete the bottom of the enclosed "Potential Customer Referral
Card" and check "Send me more referral cards" and, if desired, check "Send me more Roadtrek
brochures". Please allow 4 weeks for delivery.
CUSTOMER ASSISTANCE
Page J.1
Printed in Canada
Copyright
Hanmar Motor Corporation 2001
Doc No:
FMSA0002
Rev:
01
